I visited the AAA office in Gilroy to get my address updated on my vehicle registration after work one day. I had tried to do this online through the DMV website multiple times, but ran into issues, so I decided to go in person. The staff at AAA were incredibly helpful and efficient. From the moment I walked in, they made the process smooth and easy. The team quickly assisted me with the paperwork, and the whole thing was done in no time. I appreciated how friendly and professional everyone was. As for the value, I thought the service was reasonably priced, especially considering I didn't have to deal with the DMV website glitches or long wait times. Overall, I'm really pleased with the service I received at the AAA office in Gilroy. Highly recommend it if you need similar services! read more

Went here to get an international driver's permit. Great experience, friendly, helpful, knowledgable staff. In and out with zero problems.

Michelle and Didi are the very best customer service reps I've ever met. Honest. They handled 3 transactions within 10 minutes and gave me information that saved me a lot time and money. I'm so grateful for them. read more

I was traveling through the Gilroy area. I was expecting license plates for a vehicle, which DMV had sent to an incorrect address. The plates had been sent back to the post office. I attempted to contact the post office and DMV numerous times without success. I went to the Gilroy branch of AAA. They were extremely helpful. They checked into the matter and issued new license plates on the spot, all within around 10 minutes, and that was without an appointment. They are very professional and knowledgeable. Great AAA Branch office. Good location with plenty of parking, and nice and clean. They make being a AAA member well worth it. read more

Don't come here. Rude and waste of time. We are paying members and they stop working at 5:30 yet are open till 6. Second time I have had problems at this location, Almaden is the one to use. With employees who actually work! read more

These people are so kind and helpful! I needed to pay taxes and change address on registration, I put wrong address

I have been a AAA member for over thirteen years I have Life Insurance Home Insurance earthquake insurance.And I also have their alarm system services.I feel that AAA .It's just getting too expensive. I recently added my eighteen year old son oN our policy Cause he just bought himself a new Is dodge challenger and I knew that the insurance was going to go a little bit up but not Triple I was shocked when she told me that my insurance was gonna be almost a thousand dollars a month with only two cars and Yes, I have a new suburban.Yes , it's a new dodge challenger , But a thousand dollars a month is crazy Insane when my policy ends in june I'm going to cancel everything If you decide or thinking about signing with AAA I would highly recommend doing yout research. Sorry AAA you lost me as a customer read more

Worst customer service. As I was walking up to the door, someone posted this sign. I asked if I could just get my registration sticker and the woman said "sorry, we're ALL going to lunch." If this is a normal business practice for this location, I would reassess their operations and management. There were approximately 6-8 employees behind her. It seems very unprofessional of her to 1. Turn me down for a simple request; 2. Have all employees go to lunch at the same time; and 3. Apparently customer service is not a goal for this location. I (and all the other people waiting at the door) would probably be more understanding if their posted hours indicated the office was closed from 12-1:15pm every Saturday for lunch. Driving 45 minutes to be turned down when they should be open is very frustrating. I see why they're ratings on Yelp is subpar. Just for details: it is Saturday, 10/28/23 at 12:30pm at the Gilroy location. read more

AAA Gilroy Branch - Insurance Near Me - Gilroy, California

After 20 years, I'm done with AAA roadside assistance. Should have cancelled long time ago, but the old school in me kept renewing. Too much money has gone in with little to now value in return. Only 1 service request after all of these years. read more

Do NOT waste your time with this branch. I have roadside assistance only. So you can come here for DMV registration to make it "faster". Ha... faster my ass. I went to the Hollister DMV and they walked us through paperwork to transfer my dads jeep to me (he passed away). We had to wait until 40 days after death to transfer to me. I came here and the lady said we filled out the paperwork wrong. I told her that the DMV walked us through it. But they made us redo it. So I get to the desk and he said I have to fill out 2 more forms to keep the custom license plate. It should have been no charge. He said it was $120. I said "why the hell is it $120? is that for registration? I pay $40 for each of my vehicles plates." He said its $120 for just to keep the custom plates. That the registration is good until March. I said well then I shouldn't have to pay anything if I just get regular plates correct. He said it's too late he already ran the transaction. He should have told me BEFORE running the transaction. I didnt even pay yet so how the hell did he run the transaction already? Bullshit. Next time I'll just go back to Hollister DMV and not waste my time here read more

I went there to get an International Driver's Permit, was in and out in a short amount of time, and was treated with respect.

Never go to AAA for any insurance!!!!! I have it for almost 10 years. Not this place, but the AAA they company overall is a very bad business with bad work ethics. It just collects more and more money without offering any help. I mean "any help " means when I am not at fault, they don't even care and offer help, and let the at-fault side escape, and let me to be the obedient to get one point. Then they charge me $6000+ for one car for half a year. AAA agents are lazy and weak. They don't even have any willing to help us. They don't make any efforts to help. AAA agents are a group of people who can not find a better job to do. Avoid them!! read more

Great place to get registration, title transfers, and other vehicle related services for dmv. Great for insurances, roadside services are also included along with now home security services read more

AAA Gilroy Branch - The website doesn't have hours for Dmv, are open 9am-5:30 pm Monday- Friday, Saturday 9am-4:30pm, - Insurance Near Me - Gilroy, California

Worst insurance ever towing driver would try to get money out of you. Try to get another insurance.

It's smooth if you're the only one here otherwise this location is a joke. Always only 1 person working the register with 5 waiting in the lobby and 5 people sitting at their desks doing absolutely nothing for sure. Elena though is consistent. she's here every time I'm here and she always makes transactions smooth. Good luck still better than the dmv. read more

Do yourself a favor and stop your search for auto insurance. Patrick was my agent for over 15 years. Not only was his service 2nd to none he made me a lifetime member. I have recently moved to Arizona and I wish I could have brought him with me. I still reach out for help and assistance yes even in Arizona. Patrick treated me like family back then and to this day for no reason other then that's just how he is. So when I say stop your search I mean it. People like him are what old school values are all about. read more

This office decided to make-up their own hours. They now close at 5:30pm, even though their hours listed online states 6:00pm. Decided to try them again on another day and when I arrived prior to their 5:30 closure, their payment system went down "globally". This office is falling apart. Never had any issues prior. Hopefully something is done to correct this branch before they loose clients. read more

This was my first time at this location. This location is open on Saturdays . This is a huge bonus for people who work during the week. They also provide DMV registration at this location, another bonus. They have insurance agents on site to assist you with all your insurance needs. read more

Yvonne and Javier are amazing! They are so helpful and get things done as soon as they can, very fast and amazing service that is super hard to find these days. Highly recommend both of them for any insurance needs!! read more

I've used AAA for many years. I have been working with Patrick R at the Gilroy office. He always beats other people's quotes and take care of his customers. AAA Gilroy is clean, professional and customer service is top notch. It's worth getting quotes for all kinds of insurances. Hope you choose AAA Gilroy. I recommend them. read more

I just attempted to pay my adult daughter's registration and was told after I paid that I needed to get the vehicle smogged and then come back to finalize the transaction. They processed the full payment without a hitch but couldn't provide a reasonable answer to why I needed to come back after the vehicle is smogged and electronically transmitted to the DMV. I was told that since it was an "in office transaction" it had to be concluded that way even though all the paperwork would be mailed to my daughter and not given to me. Makes no sense other than to punish customers for not using the kiosk or going through DMV online or mail. To add customer service insult to injury the front receptionist was applying makeup while looking at her compact mirror as I walked out. read more

Great roadside service, great customer service and love the perks of an avoiding DMV for some services.. recommend to all.

What is the point of providing DMV services if your husband can't pay your registration and receive your tags even when you have joint insurance policies together, a joint checking account, and his driver license has the same address. Do they really think a random person will pay our fees and run off with the tags?!?! They will only provide the tags to the individual named on the registration. Are they planning to reimburse me for my hours lost at work especially during these times???? We could have very easily done this online but thought they might be more helpful. My mistake. Don't waste your time or gas money going into this office. Even speaking to the manager proved to be fruitless. I will most definitely be contacting corporate. read more

I have never had an issue , every time I have called or have gone in we are treated very well. Our Agent Patrick is always there to answer our questions . Keep up the great work AAA. read more

I've been to several other AAA BRANCHES and I've been assisted by great people. I came to the Gilroy branch and the representative that helped me has the worst customer service and does not know how to make a customer feel welcome. I've been with AAA FOR MANY YEARS and have never come across anyone as rude as this person was, he needs hospitality classes or a different profession. Good luck to you all. I decided to remove the representative name. Everyone may have their own experiences good or bad should be shared, so that their business can improve. read more

This place had excellent service! In and out with a little bit of friendly conversation. Great people and awesome service. Thank you Gilroy AAA for leaving me with a smile. God Bless! read more

Registration payment - supposed to be In and out! Instead the one cashier was acting like a social worker explaining situations, how to fill out forms, trouble shooting peoples registration problems. I was there for 25 minutes when I could have been done at the DMV kiosk in 5-10... and still had to leave w/o my registration up to date so I wouldn't be late picking my kids up from their after school program. Thx a lot AAA! for nothing! read more

Stopped by on a Tuesday afternoon it was somewhat busy, i made sure to see some of the reviews before checking out this aaa branch and jimmy stood out on a few of the reviews with positive feedback to my luck he was the one who helped me jumpstart my new policy explained everything with attention to detail broke everything down to me in a way i very much understood him there was great communication process was smooth and super fast. If your looking for someone to guide you through getting an insurance policy go to Jimmy great customer service and super attentive This Guy knows what he's doing Great experience read more

bad jimmy has not called called back over a week worse insurance agent I have your had need to change to a different agent or a different office. This guy is terrible. Can't stand people who flake other than that insurance is great. Can't let one guy mess the whole thing up for you. read more

Awesome Fast friendly helpful. We were greeted immediately, asked what services we needed. We were given awesome honest advice. Title change, insurance changed. And reviewed my other policies and were give honest advice on the future purchases. Thank you all read more

If you're looking for a SOLID insurance agent, go see Jimmy! He has the best interest in mind for his clients, and is extreamly personable. Every time I visit the branch it is neat, organized, and efficient. I would definitely recommend Jimmy to anyone looking for a great agent! read more

Nice new building but apparently is under staffed on saturdays. No where online did it say in order to get an out of state license plate transferred did you need an appointment and that I couldn't get it completed as a walk in. On the TV screen in the facility it showed an advertisement to help save time for DMV items to use AAA but the fact that I can not walk in and that I have to get an appointment on a weekday and not weekend is exactly like the DMV and why I was going to AAA instead. Disappointing experience when I have had AAA since I first started driving over 20 years ago. Will not return to this location and think twice about the premiums I pay for services that when I attempt to use that I am turned away. read more

A special shoutout to Jimmy. He took care of me with a high level of professionalism and efficiency. He was attentive with my needs and helped me choose a plan that was optimal for me. There are 3 keys to a successful business, in my opinion. 1. A good product. Jimmy presented me with multiple options, specifically tailored for my insurance needs. 2. A reasonable price. Jimmy adjusted policy options to balance coverage with cost. 3. Great customer service. To me, great customer service is the backbone of a successful business and Jimmy nailed it. He kept me informed, answered my questions, made suggestions that made sense and did what he said he would do. Great job! read more

First and last time at this branch!!! I usually deal with my agent directly but I needed to get a document notarized. My first mistake was walking in 5 minutes before the branch closed but I have a family emergency and needed to leave early the next morning and needed to have a single document notarized. As soon as I walked in I was greeted by and older lady who just said "fuck" super loud. One of the other ladies was willing to assist me but this one lady just kept being rude and telling me they would not assist me if I wasn't a customer. I am a customer but I will no longer be renewing my insurance through AAA. No wonder this branch has such awful reviews. read more

Been using AAA for years for road service. Just switched my insurance to them as well - I'd recommend my agent Patrick out of Gilroy. The rates were great, save some money and my agent made everything very easy to switch. Thank you AAA and Patrick! read more

As a 30 year member of AAA, I called the Gilroy Tripple AAA office, and my phone call was answered by a unprofessional man who from the moment he answered the phone sounded like he was being bothered. I informed him that I had found online that Tripple AAA does provide specific DMV related help to their Tripple AAA members. If you call all the AAA branch phone numbers, their recordings clearly states that they provide specific DMV help to their members. The man's rude and offensive manner took me aback. He responded that he was not the DMV and didn't think that AAA offers any DMV services and that he would ask around his office and have someone call me back. He kept talking over me, not letting me talk to tell him that I already knew that AAA offers that specific DMV service to AAA Members. He cut me off and told me he would try to have someone call me back. When I asked him if I would be receiving the call today, his answer was that he did not know when they would call me back. This type of employee gives AAA a really bad reputation. Hopefully he's not in management. read more

By far the worst service, looked them up online for their DMV service. I called them up asked if they closed at 6:00 pm for DMV process ? He says nope be here by 530 for your DMV PAPERWORK.. I get there at 5:20pm hostess at the door .. very rude. Telling me nope it's closed.. it's was 5:20! wasted 2 hours of my time to get there before 5:30pm ... Hostess at the front door wasn't trying to help. Another young lady wanted to help, but unfortunately the hostess wasn't helping. For future reference, make sure all the employees there are all refreshed on when they close. As for the gentleman that answered when I called. I think you did your part. Thanks for helping. Last time I checked they where counting money to cash in their cash register. Suggestion; close at 5:20 pm if you're not willing to help A customer that's a member. read more

Waited for 2hrs in line to make a simple payment. The rep kept on insisting I use Kiosk which charge an extra 1% to used while inside the facility. CSAA was gone down hill which speaking a customer since 1997. read more

I had Bobby Fernandez come out to install my smart home security system. The experience was such a pleasure. His performance and high level of professional engagement with me as a customer was a breath of fresh air to have at such a time as this. His knowledge of the work he was doing was excellent. He answered every question and even gave me good suggestion. I felt well taken care of. thank you Bobby!!! A job well done. read more

People are friendly. Service is fast and efficient. Exactly what you expect from a AAA office