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    11 years ago

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    Journeys Kidz

    Journeys Kidz

    (2 reviews)

    My daughter had her heart set on some light up tennis shoes. Unfortunately, after several stores,…read morewe realized that Velcro ones are hard to find in her size. She is 4 years old and wears a size 13!!!! Poor thing looks like she has barges on her feet! So, we end up at this store and she falls in love with a pair of cool, light up, pink Sketchers but they are lace ups.....dang! I tell my daughter, if you can tie them we will buy them. I am thinking that after 2 months of practicing with her, she is not gonna be able to do it and we are going to move on and continue the search. Our sales-girl sat down with her and very patiently helped her learn how to tie her shoes herself and she did it! Let's review that shall we... Me: spent 2 months teaching her and fail. Random, but very friendly sales girl: spent 20 minutes and presto, she's got it! She even put my daughters favorite song on for her while we shopped! I have been to this store before and liked it but this has been, by far, our best visit! I will definitely be back!

    I have been here a couple of times now and have to say great job you guys!…read moreEspecially for a small company with such a small footprint in the mall you sure make shoe shopping for kids a breeze. Today, I had a bad experience at Finish Line (don't waste your time there) and when I arrived at the store I was immediately greeted. The store is small, now they were very busy since it was end of the night on a Sunday. The staff was super friendly, and even for a moment when I went across the store and left my son sitting on one of the chairs on his iPad while we waited for the sizes to try on, this other lady asked my 6-year old if he was being helped!!! How incredible is that? She acknowledged him as a human being, but also as a customer. Riley helped us today and she was superb! She helped us get the correct measurements and find the right style. She even joked around with my son about glowing socks. It was overall a delightful experience. After being so stressed out from my Finish Line experience, I was very impressed with Journey's service and their friendly spirit! Way to go guys! Keep it up! And thank you, Riley for making kid shoe shopping so much easier on this tired mom.

    Journeys

    Journeys

    (2 reviews)

    I ordered Ugg Tasman slippers for my son for Christmas the website said this location had them in…read morestock and I could have them within an hour. Hours went by no update form Journeys. So I go to my email my order has been canceled because the item is no longer in stock. And they've issued a refund and sent a $5 coupon. I called Journeys corporate number at 8am. It's a recording saying there's nobody available to take my call to leave a message. So then I call customer service explain to the young lady that this is my son's Christmas gift and I don't have money to rebuy another pair or time to wait for them to release the funds back to my card. She basically told me there was nothing she could do I requested a supervisor, his name was Jordan he got on the phone and told me the same thing and to call apple. I called cash app because that's the card I used. Had I know it would be an issue I would've used my regular bank card. I was trying to move as quickly as possible to ensure I got the slippers. I contacted cash app and was told Journey's still has a temporary hold on the account and it may take up until January 1, 2026 for me to get my money back. Thanks a lot journeys what a way to ruin a child's Christmas. I'll never shop here again.

    I used to love shopping at Journey's for Vans. I bought so many pairs of the authentic and the low…read morepro. I find it interesting that they haven't really updated their vans. They are still selling the same ones I bought 2-3 years ago. The same ones I bought in 9th grade even (when I was 14). They are played out and old. Not really a shoe I'd wear as much now. They sell some skater type shoes still, but I mostly saw adidas. They sell Timberlands too, but only a small selection. New balance is an alright shoe. Not my favorite. I think I just outgrew this store a bit. It's sad that I have all these vans and never even wear them anymore. It's also sucky that they sell the basic pairs, all the ones I already have. There isn't much of a selection to look at.

    AAA - travelservices - Updated May 2026

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