Their auto insurance is a scam. They tell you you get big discounts withtheir ironically named…read more"RightTrack" app which then monitors your driving fir 90 days. That is where they ensure you will never het those doscounts or just a small fraction. If you brake even a tad too hard (as opposed to running into aomething) you get dinged. You you drive during rush hour, you get dinged, their uber-vague description of speed, no acceleration, wait...or whatever, if you drive late at night, even just once fir a few minutes, it all serves to increase your raye. Complete bait and switch scam.

Think Twice Before Trusting Liberty Mutual With Your Home…read more This has been one of the most frustrating and disappointing experiences I've had with any company--let alone a home insurance provider. Liberty Mutual confirmed that my home damage was covered, and multiple representatives--along with their own vendors--stated that the water intrusion was not groundwater which. I have already incurred expenses based on their recommendations to identify the root cause: opening my floors and walls (making my main living/sleeping space unlivable for months now). Since then, they've reversed their decision without explanation, conducted multiple inconclusive inspections, and refused to reimburse me or even allow me access to the most recent inspection report of my own property. Despite repeated outreach, they have completely disregarded my concerns by refusing to address the clear discrepancies in their process and communication. What's even more alarming is the extent Liberty Mutual has gone to not help its own policyholder. The repeated delays, withholding of information, and failure to provide clear answers show a disturbing pattern of avoidance rather than support. This isn't just mishandling--this feels intentional. I've done everything right as a policyholder, and Liberty Mutual has handled this with avoidance, inconsistency, and a total lack of transparency.

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

All fake people. Very rude. I think some guys took them from the street and sat them all to work as…read moreinsurance agents or what do ever. I was with AAA for all most 3 years, after moving from Cali to MI, i had one month business with these people, they are just...... definitely not recommending

Ok, it's insurance. Not the most exciting thing in the world. But necessary. And man, when you…read moreneed it -- you *need* it! Michael Miller is perhaps the friendliest insurance agent I have ever spoken to. Quite honestly, especially in comparison to adjusters I've dealt with there (whose job seems to necessitate them being both perpetually annoyed and suspicious), Mike is the friendliest person -- period -- that I've ever interacted with at AAA. It's fair to say that at times, his helpful demeanor alone is what's kept me coming back to AAA for multiple insurance needs year after year. The roadside service -- a nice perk. The travel services - eh, don't really need or use 'em. But insurance? Yep! Rental, auto, cycle, and now home-owners insurance -- AAA has us covered, and Mike is always happy to go over various options with us. You can always rely on a quick call back, a helpful voice at the other end, and what seems like genuine care from Mike Miller. He started out working with my parents, years and years ago, and as long as AAA does me right, I plan to stick with Mike for a good long while.

Great company!!! I have all my insurance with the Gene Harris Agency. They make sure I have the…read morebest coverage at the best pricing. For example my son had a renters policy that he was paying $428 a year for with a $25,000 coverage limit. Shari got him a $100,000 for only $235 per year. Great company.

From the owner: Progressive, Citizens Insurance, Michigan Millers, Grange Insurance, Safeco, Hagerty, Foremostread more

Edited from 5 stars to 2…read more My original agent was really attentive and communicative. I had his personal email and phone lines to which he promptly responded whenever I had a question. He was even so kind as to let me know when he moved on to a better job. That's when my PKIG experience plummeted. First, I started receiving frequent advertising emails with no option to unsubscribe. My home/auto insurance provider is insanely difficult to communicate with. They send me an obscene amount of paperwork. Although I quickly turn in the information they request, they continue sending the same papers OVER and OVER AGAIN through snail mail. It's PKIG's job to mediate communication between the insurance provider and myself, but they don't do their job anymore. I've also asked them repeatedly who my new agent is, but never received an answer. Fortunately, when I directly ask for something through the general service email address, they do respond and resolve the issue within a reasonable amount of time. It feels impersonal, and because there's not just one agent that might be familiar with me and my policies, I have to explain my entire situation every time. Thanks to the ineptitudes of Westfield Insurance, I encounter the same problem EVERY YEAR upon my policy renewal, so I've had to repeat an explanation of the issue to PKIG for the past 3 years now. If I thought I could get a much better deal, I would switch in a heartbeat. Westfield and PKIG are both frustrating and disappointing. But, is there a really a better option?? Doesn't it seem like everyone kind of sucks these days? ** UPDATE: Maybe everyone does suck, but PKIG sucks the hardest. Contacted them Monday, October 20, 2025 and was told they'd get back to me ASAP. Haven't heard a peep as of Thursday, October 23. Apparently, they don't need my business so I will be relieving them of that burden.

My previous insurance provider wasn't renewing my homeowner's insurance policy. I contacted a dozen…read moreother agents and providers, but no one would (or could) help me. I finally got a hold of Noah Raitz from PKIG. He listened to my story and was able to find the perfect provider for me. He also showed me how I was under-insured in a couple of aspects on both my homeowner's and auto policies. I thought for sure I would be paying significantly more for my new policies since I would be getting better coverage, but he somehow managed to bundle them and wave a magic wand or something to get me LOWER payments! I am so happy and grateful! I am telling everyone I know about Noah and PKIG!

GEICO insurance CANNOT be trusted. They have people who pay to be ensured and then do not pay out…read morewhen an accident occurs. These are the worst kind of people who take advantage of others. DO NOT TRUST GEICO.

Geico MI's only office (Mike Sloan in Farmington Hills) is non-responsive and they certainly won't…read moreback you up when you get crappy service from their national office. I emailed Mike and left msgs requesting a call back and he kept ducking me. I was calling/emailing to complain that Geico's underwriting dept kept asking us to fill out various confusing forms and providing proof of med insurance several times -- and the forms still were never satisfactory for their holier-than-thou underwriting dept. Each time they'd send follow-up emails threatening outrageous rate increases. When I called the local office to complain, I get fwd'd to the national support center and put on hold forever and then the rep that finally answers says they have to transfer you to an agent that is licensed in MI and you get put on hold again! Long story short -- avoid Geico in MI!! Also, the Geico "drive safe" app (that gives you a decent discount) is a pain in the keister. You have to call their national number if you're going out of town for more than few days to warn them that you won't be driving your car -- or else the app complains that you aren't driving and they threaten rate increases and/or coverage cancellations. A really bad "big brother" app to say the least.

Great honest service! Ali was very helpful in finding the right policy for me and getting me a fair…read morerate.

From the owner: We make insurance easy! As an AAA/Meemic-affiliated agency, we offer reliable coverage for Auto,…read moreHome, Renters, Condo, and Umbrella insurance. Get fast, personalized quotes and expert guidance from a local agent you can trust.

Simply amazing. Diana and Joan have been the best ever in the business. My husband and I from the…read moremoment our accident occurred to the minute our claim was settled felt taken care of. Felt seen. Felt like we mattered. Felt like we were family. Thank you.

Absolutely terrible customer service time after time. So much so that I can hardly imagine these…read morereviews are even real on this platform. From dropping umbrella insurance because agent(Jacob) not adding sufficient coverage on a homeowners policy, to dropping my auto insurance MULTIPLE times for no good explanation, to dropping incorrect homeowners insurance when making changes because your slowly leaving this terrible establishment. I can go on and on but I think we get the point. If you want to know your covered by your insurer at all times without having to second guess it daily, I'd suggest staying away from Joan Warners office. Unlike a good neighbor, Joan Warners, State Farm office will never be there!

They are impossible to get a hold of you have to send an email then they email you back and then…read moreyou get the runaround. There's just no customer service whatsoever.

Horrible! Zero stars should be an option. I've been with this company for over 5 years and in April…read moreour house flooded. We'll Jennifer Zometa Miller did a Horrible job. She went to Disney World for a few weeks and left us in the dark to only contact us to tell us that they dont cover mold that was caused by flooding of our home. I will be getting a lawyer. Why pay for insurance if they company won't pay when something happens. They also sent me another ladies information with all of her kids info, address and claim number and she recieved my paperwork as well. So now someone has all of my information because of Jennifer Zometa. Nothing was done so my lawyer will handle this now. Don't waste your time or money on this company with a 1.9 star rating.

This company will gladly take your money but don't ever expect them to pay anything to ur estates…read moreor your heirs once u die - and they will not apply any proceeds they receive upon ur death . The money they keep and ur spouse and ur children owe now. This life insurance they sold u was for a policy naming them as beneficiaries. Not your wife or your kids gets a dime and the money is not applied to any loan no matter what these con men claim - ur spouse and your children owe these liars you paid them to benefit them - commercials and in TV advertisements they reassured u " Did u know that if you die the loan is paid off?" They know u will never find out because your dead, they convince people so your family is not burdened. Oh yeah they will take the money and your home away from them and ur dead so who is going to stop them? They do it everyday - this company doesn't take new policy's because they have never paid anyone anything or applied any claims to any loans not one dime has ever been paid to any decedents heirs - this company are the only beneficiaries of the policy's these crooks conned u to pay was only for themselves. HSBC/ Household Finance/ Beneficial Finance the crooked crooks who robbed every person who ever paid on a policy -