I ordered Ugg Tasman slippers for my son for Christmas the website said this location had them in stock and I could have them within an hour. Hours went by no update form Journeys. So I go to my email my order has been canceled because the item is no longer in stock. And they've issued a refund and sent a $5 coupon. I called Journeys corporate number at 8am. It's a recording saying there's nobody available to take my call to leave a message. So then I call customer service explain to the young lady that this is my son's Christmas gift and I don't have money to rebuy another pair or time to wait for them to release the funds back to my card. She basically told me there was nothing she could do I requested a supervisor, his name was Jordan he got on the phone and told me the same thing and to call apple. I called cash app because that's the card I used. Had I know it would be an issue I would've used my regular bank card. I was trying to move as quickly as possible to ensure I got the slippers. I contacted cash app and was told Journey's still has a temporary hold on the account and it may take up until January 1, 2026 for me to get my money back. Thanks a lot journeys what a way to ruin a child's Christmas. I'll never shop here again. read more