No flats that caught my eye or peaked my interest enough today…read more Folks are mostly spaced out, except it's a bit tight by the clearance section. I saw some strange and furry crocs and Steve Madden shoes. I must have missed this trend. I did see interesting short boots and pumps, but was mostly looking for flats today.

Buyer be ware!.....DSW is now using a 3rd party for their returns. I was denied a return of a pair…read moreof shoes that were not worn, were within the return time, and with receipt in hand. The reason: too many returns. I shop a lot on line, and keep most of what I purchase. There was no appreciation whatsoever for the many many shoes I've purchased and kept only about the ones returned. Most of my purchases are done on line, especially with less and less brick and mortar stores available, and so returns are inevitable. When the staff person told us the return was denied, we were treated like criminals. Again, buyer be ware when purchasing at DSW.

This location is amazing! I've been a customer for awhile. They have not turned it into an event…read morespace. Great location !

I first found this store three years ago and have been a regular customer ever since. I haven't had…read morebetter customer service anywhere else. Two floors and the widest selection of special occasion shoes and bags. If you can't find it here it doesn't exist. If they don't have your size they will have it sent from another store, what more could you want?? Shoe heaven!

My podiatrist sent me to hansons because I acquired a tailors bunion and I just had knee…read morereplacement surgery a few months ago. He said Hansons will have a shoe that will aid both the issues. The closest Hansons for me was the Utica store on M-59. When I first walked in I was skeptical because the employees looked so young. I was quickly reminded you shouldn't judge a book by its cover. The young man that helped me (Jabber J.) was very patient and knowledgeable. He also had a good understanding of my issues and what I needed. I told him my price range and he didn't try to over sell. He knew the differences in the design of each shoe. I've got a new perspective on the young people today. I also have the most comfortable pair of shoes that surprisingly didn't break the bank. I highly recommend Hansons.

Got a pair of shoes as a gift, assured purchaser they could be returned , when attempted return…read moreonly store credit is done. That explains why there are so many locations. First and last time in this store , I don't do business with any businesses that hold my money hostage.

Manager was really efficient and helpful at this store Great…read moreservice! She helped us out with coupons and was courteous and efficient.

I came to look for slippers for my mom, but ended up walking out with a pair of Tevas for myself…read more How did that happen? Well, when you have a $10 rewards card it is hard to let it go unused. Way to lure me in DSW! So I didn't find any slippers that would meet my senior mom's long list of requirements. Their slipper selection was pretty limited. I did see some sandals I liked, but none in my size in the color I liked. So I went to the clearance section; there are always lots of size 7s to peruse. I found a pair of Teva sandals. I'm not really into hippie- style shoes, but I tried them on anyways. They were so comfy! Of course I *had* to buy them because with clearance shoes you get that extra discount, you know. What started at $59.98 ended up at $31.99. Yay for my feet!

I was looking to replace my Sanitas clogs for work and wanted to purchase from a knowledgeable…read moreretailer. I called Haig's shoes since I would be in the Detroit area for an event. From the initial call, Ken and his team looked in their inventory to confirm the stock of my requested shoe size and colors to ensure there were multiple items to try on. When I made the trip to the store, Ken was welcoming, knowledgeable about the Sanitas, and all of the shoes they carry as well as the accessories. I purchased some compression socks for flights, and he showed my friend and I an easy way to put them on for our flights. Overall we had a great visit and highly recommend Ken and his team if you are looking for a store with great customer service and selection. Excited to have Sanitas back in my shoe rotation.

Disappointed in staff. I told him that my grandma has dementia and we need a little bit of help and…read moreshe needs shoes. She can slip on and off. It was as if he was half listening and was not helpful.

After a handful of visits, I must say this store is well deserving of five stars. Why?…read more 1). I've been greeted upon arriving which is always a nice way to start a visit to a store. 2). I've never had a negative experience and if I've had questions, they are promptly answered. 3). The selection is very good with a nice variety of shoes to choose from whether for women, men or children. 4). The store has always been clean and organized. 5). I always shop with the Shoe Carnival coupons. Who doesn't like to save money on a nice pair of shoes, right? For our most recent visit, my son needed a new pair of athletic shoes. He wanted to go to the mall but I advised him to at least look here first. He found a nice pair of Nike's that were already at a good price and with the $10 Shoe Carnival coupon, it was a no brainer for me. But he was hesitant so we both went to the mall to look around and the prices were of course higher and I couldn't find a coupon to help him save his hard earned money. After realizing the prices were at a premium at the mall, he decided to come back and buy the original pair he saw here. Yep, coupons do make a difference and most of the time if I can save, I will buy from a store that offers a bit of savings.

So disappointed, took my daughter to this Shoe Carnival for a casual day of shoe shopping. She…read morelikes the store, (mostly because of the basket ball play area, I think), we have only visited the Macomb Mall store, not finding anything at the Marshall's right next door, we wanted to check it out. I was truly impressed when we walked in at how tidy and organized the store felt, the staff seemed friendly enough, as a young woman and young man each approached us within 5 minutes of entering the store, and the shoe selections were easy to find due to how organized the store was. THAT IS WHERE MY PRAISE OF THIS STORE AND ASSOCIATES ENDS! My daughter had selected 3 pairs of shoes, we placed them neatly on a bench, disposing of any excess trash to the garbage can nearby, and set our coats beside her shoe choices on a bench between the girls and boys shoes. I went around the corner to see if there was anything my son might be interested in since we were there anyways, and she tore off to the basket ball court. After looking for approx. 10 mins, we went to get our coats and shoe selection for checkout, and all the shoes we had selected were gone! When I asked the young woman she just said, "I put them away". Now I was obviously upset that over an hour of my life was for nothing, but infuriated at the nonchalant way she responded to my inquiry, which was only compounded by the lack of any kind of apology! There was no reason for her to put those shoes away. Our coats were there, so we obviously were too. Besides, due to the lack of business in the store, we were easily seen. The young man came along, probably hearing me tell may daughter how awful this store's customer service was, and that we were leaving, and asked what was wrong. Then in a very similar, nonchalant way, he never says anything to me, but instead walks away, seeking this other associate! I was so aggravated by this time, I just wanted out of that store! I have worked within industries focused on customer service for most of my adult, working years, and am currently the regional lead for Customer relations and CSP for H&R Block, Inc., so I have seen and heard all kinds of situations and circumstances regarding superb all the way through the most abysmal types of service. So if I may, Shoe Carnival, the associates working at your Hall Rd store around 3:30-4:30 Sunday, March 3, 2019, allow me to give some pointers: First rule of thumb, always say "Sorry" when a customer is noticeably upset, no matter the reason, it's not that customer's expect you to grovel, it just let's them know you are aware, even empathetic toward their dissatisfaction. Secondly, ask your disgruntled customer if there is anything that can or could have been done to appease them, and if possible do it, within reason of course. Thirdly, don't just assume that a customer is done with their shopping just because they've walked away from their "cart" to go to another aisle for a moment. If the "cart" along with it's contents have been sitting for an unreasonably long time or If you have seen them physically exit the building, by all means, put the cart away. Otherwise it's just rude, and as in this case, the company lost over $100 by this associate's dismissive attitude toward a customer's concerns! $100 may seem like a drop in the bucket, but when you consider if every store did this 5 times a day, that's $500 a day, or 3,500 a week or $14,000 a month, you see where I'm going with this, right? It's really bad for any business to allow associates to simply disregard customers in this way. Shoe Carnival wasted my time, in the end did not get to take my money just because of one or two employees that in my opinion should't remain as such!

I made a purchase of new booths for my daughter in Dec 2022 at great crossings mall location, and…read moretry to return it with two days but it does appear that it was a clearance item that would have been considered final sale during store clearance event. The sales associate should have stamped my receipt and verified that I'm aware it was final sale. This process was not made clear to us so store Manager Marina did apologize for that! She was more than happy to return the item at her store on different time. Trevor helped us to connect with store manger, thanks for helping out on that. " Marina" she give me a detailed explanation on what happen and offer to return the product and promised on improving her process to avoid and confusion in future. I do appreciate her and appreciate her time to explain. Also I want to appreciate the shift manager "Jay" who help me on return. Jay was very helpful and explained the process again with an apology. I appreciate his professionalism and representing the highest level of work Ethic and gave us a very positive reflection on overall. Thank you Trevor, Marina and Jay. They have a lot of great sales that go on throughout the year and they do their best to verbalize final sales, visit this location, you won't be disappointed. Great team and great management

Macy's Shopping Experience…read more While I did find everything I was looking for, my visit to Macy's turned into a much longer shopping trip than expected. The biggest challenge was the lack of floor assistance--no one was available to help for most of my time there. Toward the end, I did find one helpful associate who set up a dressing room and assisted with items, which I truly appreciated. Another major issue was the clothing tags. Many items weren't labeled correctly, and the hangers didn't match the actual sizes. I had to check inside each garment to confirm sizing, which made the process frustrating and time-consuming. This isn't the Macy's I remember from past shopping experiences. While the quality of the clothing--especially professional wear--is still excellent, the overall shopping experience felt inconvenient and disappointing. Thank you Dawn

I work in the auto industry, which means I walk a LOT! I also have a busy work life. Hanson's has…read morethe shoes my Dr recommends and they deliver them free of charge. I live local and my shoes arrived with in 8 hours of ordering both times I've ordered from them. Will continue to order from them!

Recently been introduced to the joys of running - nope, not being sarcastic either!…read more I was wearing really bad/beat up tennis shoes and my gym partner suggested Hansons Running Shop as a place to check out for running shoes since she bought her shoes from there. She said how the shoes she got were like running on air and never felt more comfortable in a pair of running shoes. Visited Hansons on a Friday evening and was quickly greeted by a worker. I told him I needed some new running shoes. I took off my shoes and got on a machine that analyzes the pressure points you have in your feet. I was surprised to see that my pressure points were in my heels! I also got my feet measured to ensure my right size. I sat down and the worker got me started on 3 different shoes. All 3 fit perfectly and felt amazing but he told me to start walking around the store and comparing the shoes. The worker let me take my time and was not pushy. I asked to have a 4th pair to try out but quickly resorted to the pair I tried on first. I was happy with my decision and the shoes felt like a hug for my foot. I have never been so comfortable in a running shoe before! I got a pair of Brooks and the cost was $120.00. Sure, it is a bit much for a pair of shoes but my commitment to running and the support I needed was well worth the price. However, other shoe stores run similar prices but the customer service at Hansons is well above the rest. My first run with my new Hansons shoes could not even compare to my old shoes! I was able to run a lot faster with my new running shoes since I had the correct support in my heels and overall felt supported. My legs also did not hurt after running like my old shoes. Hansons has a lot of other great products besides shoes! Exercise clothing and other accessories. I would never go anywhere else when I need a new pair of running shoes!

I called to get exact location of store so I wouldn't miss it. After driving for over an hour in…read morebad weather, when I arrived the store was closed. They closed 20 minutes before the sign on the door. There was no notice on the door alerting customers of early closing. I would have liked the courtesy of being warned of early closure when I called 25 minutes before to ask for the location! Then when i called to see if someone was actually in the store just PREPARING to close because of the bad weather, the answering machine stated the new hours were even later than the sign on the door! I just left a message to ask for a simple explanation but never received one. I will keep my money elsewhere where i can at least get better customer service! And I have a couple of grandkids and I love to spend money!

Great selection. Excellent customer service. They send coupons in the mail too. Will be returning.read more

Downtown Rochester has had a growth spurt in retail over the past few years, and Sole Sisters is a…read morewelcomed addition. While this location varies significantly from the Royal Oak store (my favorite out of the two), it still has some great finds. I really appreciate their selection of hard-to-find shoe brands and unique styles. I can always find something cute, and their sales typically result in one-of-kind bargains that shoe-nistas crave. This shop definitely has the best jewelry selection for pieces that are unique and have more of a local flair, within a reasonable price range.

I disagree with the previous reviewer who likes Royal Oak better than Rochester. The store has…read moreunique pieces that you would not see in a chain store (a great reason to shop in downtown Rochester). The shoes are amazing but don't overlook the purses, jewelry and clothing pieces very artfully created. A great place to shop when you don't want to look like anyone else. The store staff is friendly and knowledgeable, helpful but not overbearing. I have found everything that I have purchased there to be made very well.