This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.

Going to Fenway stay here !!!!!!…read more Such a Great hotel. Everything there is done right The rooms are right up against Fenway. Walk into the game The rooms are clean and So much Fun ambiance. A record player in the rooms brought back so many memories in the music themed hotel. Grab a few records in the lobby and relive the music Dylan's service was excellent ! Even called us to make sure we were coming and all right Breakfast staff was nice and fed us with bagels and coffee each morning

Love the Verb! We respected it because we are huge music fans, wanted to have a centralized…read morelocation to romp around Boston, and to attend a Sox's game. This location fit the bill a short walk to the green line, lots of food nearby, super for the Sox's game. Loved a stroll through the Fenway victory gardens nearby! Next time I am staying backstage in one of those awesome trailers! Our room was on the smaller side but we had two queen beds and it was comfortable for the three of us. We enjoyed getting different records each night. Overall we love the vibe of the Verb. Great free breakfast, lovely small pool and love the Japanese restaurant and all the records. We will absolutely stay here again.

This hotel is constantly OUTSTANDING! The chef at the restaurant is amazing beyond belief, and the…read moreother staff, specifically Aylin, Kimberly, and everyone else ,is superb. I cannot say enough about this hotel - it never disappoints, but there is one negative, turn the lights on brighter. It is too dark, especially during the day. Everything is OUTSTANDING. Jean.

I was appalled by the rude, terse and unprofessional communication style of C-suite management…read more(Melissa Villalobos, the President's executive assistant, and Daniel Donahue, President of the Saunders Hotel Group, who mispronounced my non-Anglo name several times within our 1-minute conversation -- despite me explaining to him how to pronounce it 3+ times). Pure arrogance. Ironically, when I initially called the front desk to get in touch with Melissa, the person was kind, responsive and genuinely striving to be helpful. FYI: I had to make my reservation through the aforementioned senior management as I had donated to a youth-serving nonprofit and won a night's stay as a silent auction item for $350. I am being told they are voiding the certificate for a one night stay and, to add insult to injury, being falsely accused of "selling for a profit": I sent them a receipt for paying $100 more than I sold to someone because I could not use the voucher myself as planned. This is offensive. I understand that the Lenox is a long-standing institution in Boston. Unfortunately, they do not have a "people first," non-elitist approach in their communication and customer service norms. I may not be a high net worth, "VIP" client, but basic civility and customer care should be foundational. This was my first time attempting to do business with the Lenox. I also have to note here that their "corporate social responsibly" (CSR) practice of donating stays at the Lenox to nonprofits is totally against the spirit of CSR. As far as I can tell, the Saunders Hotel Group wants the tax write off without actually providing hospitality and services. It's a case of all image/show, no substance. I will never stay or otherwise give my business to the Lenox. I advise others to stay clear if you want a values-centered, people-first hotel.

Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

This is my second time attending an event here. Hors…read mored'oeuvres were delightful, open bar, and I was hoping for a nonalcoholic wine which they did not have. But I think that's more about who's throwing the event and not the Newberry. The dinner was delicious decadent well cooked. The band was great. Organization was on point. The staff was amazing, attentive polite I couldn't have asked for a better experience. If I had to put a negative on this review, I would say the area where they serve the hors d'oeuvres was challenging. Black walls, black floor, black gowns and tuxedos. I would add some tall lamps in there maybe?

I'm sorry to see that other folks had problems. I must say, the additional Residence fees were…read moreunexpected and not explained at checkout. Otherwise, this is an excellent location-- across the street from the fantastic Newberry Park, very near Beacon Hill, great shopping location, and near a Deluca for quick snacks. The doorman could not be nicer and the front desk staff is friendly as well. They have a special hotel guest lobby, which is excellent. I say that because if the restaurants are full, you can still order food and drinks there as a hotel guest. They always have chilled regular and sparkling canned water and little snacks throughout the day, coffee and tea bar in the morning. Always a very nice touch. Yes, it is pricey, but you're in Boston. If in Boston again, I wouldn't hesitate to stay here. We had a lovely room overlooking the park. Also, thank you to management with the welcoming fruit, wine and waters. We greatly appreciated it. We had a fireplace in our room, but the bellhop did not encourage us to use it. It might've been nice because it was very chilly when we were here just the other day. p.s. Always appreciate the tone and slippers.

What a beautiful hotel. Very classy and modern. Great location in front of the beautiful white…read moresandy beach. If I were to say anything negative, it would be the music they play in the upstairs dining. A little bit too much for me, but I guess people like it.?

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

How am I the 6th review?!? HOW?! I guess the one reviewer was right, this place is a hidden gem!!!…read moreAnd I'm SO glad I found it!! Just got back from a trip to Boston for 3 nights

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

The Residence inn South end Boston delivers the residence standard amenities you are used to. Very…read morewell maintained property. Friendly staff who are always visible and helpful. Great offerings. It's situated and easy walk the the ruggles train line and #4 bus route across the street. This is a great spot and I will for sure look at staying again

My stay was comfortable overall, but the checkout experience was disappointing. I had a late…read morecheckout confirmed in the Marriott app, verbally by staff, and again at check-in, so I planned my morning accordingly. Housekeeping still knocked while I was sleeping, and then at the hotel's normal checkout time I received a call telling me I needed to leave within 90 minutes. It was confusing and made me feel unnecessarily rushed. I understand that hotel needs can change, but if a late checkout has been confirmed multiple times, guests should be able to rely on it--or at least be given reasonable notice if that changes. Better communication between the front desk and housekeeping would have made a big difference.

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

The hotel is a little older and somewhat dated, but it was very clean and well-maintained. It's…read morealso in a great location, within easy walking distance of plenty of dining and shopping options. The valet staff, bellmen, and doormen were outstanding! Everyone was genuinely friendly and welcoming, always acknowledging us and greeting us warmly whenever we returned to the hotel. Those little gestures really made a difference and added a personal touch to our stay. Our room was very clean, and housekeeping consistently did an excellent job keeping everything tidy and well-stocked throughout our visit. The hotel also has an indoor pool, which is a nice amenity, although we didn't have an opportunity to use it. One of the employees was kind enough to let us look around the pool and fitness areas, which we appreciated. We spent most of our time out exploring Boston, so we didn't get a chance to dine at any of the hotel's restaurants. Overall, we had a very pleasant stay. While the hotel could benefit from some updating, the cleanliness, convenient location, and especially the wonderful staff more than made up for its age. The warm hospitality was definitely a highlight of our experience!

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!