Excellent customer service they let you know what's wrong via a computer app and you can approve or…read moredeny the service.. They stay busy because they are best shop in RMT

We were hauling a trailer for the first time with our pickup truck and the transmission high…read moretemperature light went on. We stopped here at A-1 Brightside and they put the truck up on their lift and checked the transmission fluid. Fluid level was fine so they did some on-line research to avoid having to do a complete transmission analysis and gave us some very good suggestions. We tried those for the rest of our trip and the light never came on again. Very nice, respectful and the best was - NO charge. They said no charge as all they "really" did was check the fluid level. I'd go back there any time if I'm traveling through Rocky Mount and need transmission work. Thank you !!

Had a blow out while passing through rocky mount. They didn't have my tire size but called around…read morethe area to find someone who had them in stock. Turned what could have been a 10 hour delay into a couple hours. If I lived there this would be my place. ... also let my dog wait in the waiting room.

Usually great, however upon changing the oil in my wife's vehicle to save money, I realized their…read moretechnician never reinstalled the oil drain plug skid plate and bolts which ended up costing me about $50 at Toyota. Pretty cool that technicians get to pick and choose what gets reinstalled on a customer vehicle. They are good with tires, but I won't use them for other services again. Had I not done my own oil change I never would have known unless damage occurred. These things don't fall off on their own.

On the drive home from visiting my parents in South Carolina, my car started shaking, for a brief…read moresecond we thought maybe it was the road and switched lanes, but the shaking continued. My husband was driving and was able to get to an exit and pull over in no-man's-land North Carolina (right outside of Rocky Mount). My hubby popped the hood, checked the oil and some other stuff and all looked good to him. My brother and I know nothing about cars, so we stood by my hubby's side in support and in hopes that the hubby didn't ask us for help (LOL). We turned on the car again and it immediately started shaking, we had a solid 300+ miles to get back home to Arlington, VA, so we knew we needed professional help. We called several shops, many were unable to help us immediately, but when we called Tripp's, the person on the phone said they would squeeze us in despite being busy and he understood that our goal was to get my car fixed and back on the road in the same day. So, we contacted Geico, got a tow truck to come get us and we were on our way to Tripp's. Now Tripp's Automotive is a no frills shop, if your looking for some fancy spot, this is not it, this is a straight up car repair shop and I appreciate that. They looked at my car pretty immediately and they ultimately shared that the mechanism that makes the spark plug work, was not working and as a result one of my cylinders was not pulling its weight. My number one question with any car issue is...how much? Tripp quoted my repair at about $300 which I thought was super reasonable. So, the thing is Tripp needed a specific part for my 2019 Altima. While we were all in the waiting area, we witnessed and heard him contact several and I do mean several places to try to get the part he needed immediately. He also called the two nearest Nissan locations (I have an Altima). The best he could do was get the part overnighted to him, which meant we needed to spend the night in NC. The next day, he had the part in hand by 10am, was able to make my repair quickly and we were on our way. What I want to say is, Tripp and his troop were HONEST and communicative throughout our ordeal. I trusted him, I felt his quote was reasonable and the final cost of the repair and labor aligned with the initial quote we received. This was a true car repair shop, that's what they do and I am happy to throw them a 5 out of 5 review. Thanks Tripp!

My husband and I stopped here, when our van started acting strange-we were on our way from Florida…read moreto Maryland, so we were in a bit of a bind. The nice guys at Tripp's Automotive fixed our van, and got us on our way. Very nice guys, very reasonable price-highly recommended!

Very bad customer service. The lady was rude and very short and ridiculously high. I would not…read morerecommend this service to anyone. I think they're a scam.

Miguel's automotive mobile service proved to be trustworthy, competent and reasonably priced…read more He communicates well. He explained everything that needed to be done and kept me updated on the progress.

Tharington's Auto goes above and beyond all the time. I am constantly blown away by the service we…read moreget here. It doesn't matter if it's a 20 year old vehicle or brand new, this family owned business doesn't let it go out the door unless it's perfect. Thank you for always watching out for us.

Everyone atTharrington's Auto Works is very helpful, understanding and great at what they do! It's…read morenot often you find an auto shop you has it all under one roof. My family and I have been a customers here for years and love Lisa, Scott and the whole Tharrington's family!

Ralph's came to the rescue when we got stranded due to vehicle issues that unexpectedly rendered…read morethe car inoperable shortly after leaving a sporting event in Rocky Mount. Having towed the car to Ralph's on a Sunday night, met the staff the next morning (Monday) upon opening. They were more than accommodating in diagnosing/repairing our vehicle, prioritizing our vehicle repair since we were from out of town and needed to get back home. Without question, they are certainly a 5-start operation.

The service and prices at Ralph's are excellent. The entire staff make you feel welcome. When my…read morecar wouldn't start, the tow truck driver said I needed a new starter and battery. I had him tow me to Ralph's where the mechanic said I only needed a new battery. They saved me a lot of money. They are the best!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.