I had the best service from Vince the manager at the Manzanita facility and also Maya his associate. Their customer service was deeply appreciated....especially these days. My car wouldn't start after I loaded it with groceries and Vince after they had closed came and helped me set up to diagnose and repair the next morning. The work was done that same day. And Maya set me up with their payment plan service, Overall my experience was beyond my expectations and I would definitely recommend them to my family and friends. read more

Tire pressure check on 2003 vanagon. Vince was so helpful and even suggested more pressure in the back tires if we're fully loaded. We were not aware of that. Office was very friendly as well! read more

i had a routine oil and filter change but they always do a full system review and pick up minor things before they turn into major problems. i won't take my car anywhere else!! they also never "upsell" services like the dealer used to, which I truly appreciate. The staff is cheerful and courteous and the waiting area very nice. read more

Went here for an oil change and general car service. The online booking platform was super easy, drop off/pick up was a breeze and customer service was great. Will be returning for my next oil change. read more

Don't let the low prices fool you. They'll tell you that you need tires when you don't, they'll tell you that your battery needs replacing when it really doesn't. I took my car to the dealership for a free second opinion and the tech nixed everything the repair person at AAA said I needed. Shame on them for trying to take advantage of a senior citizen woman. read more

We use this AAA for both of our cars. I would recommend it to anyone. They are professional and they work hard to get your car done soon

Took my car for an oil change and they were efficient. They gave me suggested services.

This place has really improved. Easy scheduling, quick repair, nice people. I trust them with my cars.

Employee extremely rude, told me I'd HAVE to "go to a collision repair place", and then simply walked away.

By a different national franchise that primarily sells tires while there for a free tire rotation I was told I needed new front brakes at a cost of $805 and they could do the job right then. I scheduled the appointment for the next day and drove to the Carmichael AAA. They agreed I needed new front brakes and like the other business told me I was in approximately 2 months of also needing rear brakes. The cost for front only would be $560 and for all 4 wheels $980. Cancelled the other appointment and got one at AAA Carmichael where the 4 brakes were replaced at the $980 estimate as well as a low beam headlight was replaced with no charge. The front counter guy Alex was super helpful and facilitated the whole transaction. My savings was over $600 by driving 5 miles. Like the tires at one business but for car servicing I'm glad I made the drive and got a second opinion. Thanks Carmichael AAA. read more

Nice enough, but I feel like I was grossly over charged, and they didn't do any of the scheduled maintenance items on the list they sent to me, they must have been trying to get more $$ out of me hoping I'd ask them to do everything on the list. Convenient, nearby. I was sort of a "captive audience" because my car died on the road while driving and I had to call AAA for a tow, and this shop was a quick easy option. Insane prices, and now after reading these reviews I need to worry that the repair was done correctly. Maybe I don't live in the "real world", I've always been a penny pinching bargain hunter so maybe I'm just not realistic on regular pricing. At least I could afford it, because I've always been a penny pinching bargain hunter.... read more

I cannot say enough about how positive my experience has been working with this repair business. I have a lifelong history of restoring cars, building hot rods and restoring antique cars and motorcycles. As such I have my guard up when allowing others to perform service on my equipment. Alex Rossi is a true asset to this business, and was very informative and helpful. I came in to have a smog check done on my motorhome and it was completed in a timely manner at a very good price. I returned the next day to have the oil change done and the service involves not only the oil change but checking everything including tire pressures on all 6 wheels. Not an easy task to get to the inner rear wheels, but this place understands how critical it is for tire pressures to be correct on a large RV. Having an issue while on the road with my family due to improper maintenance would not be acceptable I am a stickler for details. I appreciate that they are just as focused on making sure everything is in order. I cannot say enough to give the praise that this place deserves. read more

I began using AAA Auto Repair in Carmichael last year. Previously I'd only had my car serviced at the dealership, but decided it was time to try this repair shop because it was closer. The staff were pleasant, they answered all my questions and their prices were competitive. When they serviced my car, they did exactly what I'd requested, and in the timeframe as promised. I've now used AAA Auto Repair for other services and have found them easier to deal with than the dealership. Their work was completed in the expected timeframe and the prices are good; they also make the process pleasant. I plan to use them again and recommend them to others seeking quality service. read more

AAA Carmichael Auto Repair Center is the best auto repair I've ever been to. I take my car in whenever maintenance is needed, and it's taken care of 100%. The staff is excellent, and the mechanics do outstanding work. The waiting room is nice, too. I highly recommend it. read more

By far the best AAA repair I've been to in northern Sacramento. They were able to figure out what was wrong with my car after 2 other shops couldn't. read more

Diagnosed the problem and replaced the parts needed Excellent quality of the service and professional behavior by the technician. Definitely will go there again if needed. read more

Alexander was very helpful. I appreciate his professionalism. He was very informative and knowledgeable. Drew's work on my vehicle with excellent. The AAA Auto Repair in Carmichael is always true to their word! My vehicle was completed in a timely manner. read more

This was a great experience: professional staff, work done competently and timely--will definitely use this AAA shop from now on. Glad they are here! read more

I recently went to this location and looked to have a smog check done The worker was very nice and apologetic and said they were just opened and were not up and running to do a smog check. This was understandable (though usually one should have that in order before a grand opening ). He told me to come back the next weekend to have the service done I gave it a few weeks and returned this morning. Again , the same guy and the same excuse. I reminded him of what he told me and he totally denied it with no apology Of course , there are plenty of smog places and I will take my business elsewhere but I was very disappointed as I've gotten great service usually at AAA centers. Not a good look read more

Do not attempt to use the online appointment services...apparently it's arbitrary who they will schedule for an appointment. I received an e-mail, by a service advisor named Alexander, asking me what I needed done. I e-mailed him back and repeated what I needed done that was on the form I submitted by internet. I did not receive a reply. I was driving by and I went in there to find out no appointment had been made. The young woman I was talking to said she could get me an appointment. Why bother making one in advance if they do not accept your online service request. I will take my business else where. I do not have confidence in this location if service advisors question your request for car maintenance. read more

I called three times to discuss if AAA did routine service on my particular vehicle. Each time I got voicemail stating all technicians are helping other customers. Getting the message once I can understand. Three times, I think it's work avoidance. What short cuts will AAA take with your vehicle? Go elsewhere read more

Correction: PEOPLE to "members" Horrible, terrible non-service. Had a AAA tow truck driver who was absolutely wonderful. Sister had a low speed front end collision that damaged the grill and bumper but driver checked and saw that the fan, frame and radiator were good. Driver felt that it was the hoses or such that got disconnected. We didn't care about the grill and/or bumper right now. We just wanted the radiator working again. Called Carmichael AAA Service Center. Woman was apparently clueless and said they would have to put it on hoist to check it out. OK... Fine. We had the car towed there. Woman at the counter was a raving idiot. Came stomping out and said and I quote "THESE "members" ARE THE REASON I NEED TOMORROW OFF". WTH? We told you what the situation was before we drove over here. Then the old man from the shop who apparently doesn't understand that you have to pop the hood INSIDE the truck and then locate the latch UNDER the hood to open it, stuck his hand in there, didn't look for it, couldn't find it and then said we don't do this stuff. Excuse me? You couldn't open a hood or at the worst take a bumper and grill off? CSAA, you have pissed off three people because of the staff onsite at this shop. At least two of us, if not 3, will never, ever use you and I will be sure to let everyone I know that there are no professionals at this location. Probably what one should expect from a company that provides new battery service but doesn't tell you that they don't sell them after 5pm when you call them for it. Now if you want to talk homeowner claims, they have been wonderful. Probably two different management teams. read more

Dependable and honest two qualities that are hard to find in the auto repair industry these days

Got my car smog check here. I had an appointment and they completed the job in 30 minutes. The waiting room was comfortable and well air conditioned. read more

I was able to get an appointment for an oil change very quickly. The tech and all the staff was very kind and did a great job. They even send you pictures of everything along with recommendations and quotes. 10 out of 10 in my book. I cannot recommend this business enough, I will be back. read more

Can I give 6 stars? I had my car repaired at the AAA Auto Repair shop in Carmichael for the first time today, and as someone who would rather do anything else than go to a mechanic I must say it was the most delightful experience ever and I cannot recommend them enough. They were kind, very knowledgeable, empathetic, worked fast, and were efficient with communication. My car was fixed correctly and I was on my way. Thank you!! read more

Alex was great. He got a phone number to call to see if the coolant leak that had to have the transmission dropped to fix would be covered. The price was way less the dealership. read more

Recently had an issue and needed our vehicle towed for repairs. This shop is very professional, has excellent communication, and quick service. We will definitely use this location again. read more

I have had both my vehicles diagnosed and repaired at AAA Carmichael. In both instances, the diagnoses have been accurate, the necessary repairs professionally executed, all at very competitive prices. Five stars are not enough! Hats off to Alex Rossi, the service consultant at this repair center, who understands his craft in and out, will take the time to make sure to diagnose and only perform the necessary repairs, and is extremely easy to work with. If you want the best service possible for your vehicle at a reasonable price, and have peace of mind in the process, I highly, highly recommend AAA Carmichael Auto Repair Center. They are the best! By the way, AAA members get a 10% discount, and a warranty on the repairs. They really aim to please! read more

Alex belt,tuned fix-to motor?alternator&AAA,roadside driver arrived residence?hour&ahalf-ago he says he'll stop in-battieries take charge?

Had oil change. Scheduled appointment. Was on time and done quickly. Staff was friendly. This was second visit. Will go back when needed again. read more

This shop diagnosed my minivan to need a new transmission. They claimed that they do not fix transmissions but only would replace it in full, a $4K or $8K repair. I had my car towed down the street to a wonderful transmission shop and they told me it was NOT my transmission but a broken axle. The repair was $300, and in 4 short hours I was driving my van again. This shop did refund my diagnostic fee in full, but I wonder how many others have paid for a transmission change that was unneeded? I am only giving this company one star because it will not allow me to post otherwise. read more

Excellent service from our first call to the return of our services vehicle. Very professional and thorough with excellent communication. I have not ever had better customer service then this place. Being a AAA also has it perks. Highly recommend that you bring your car here if your looking honest and guaranteed workmanship. read more

Alex was phenomenal. In every way. Kind, courteous, knowledgeable but also didn't make me feel stupid or fearful to ask questions. He was patient, professional & friendly - everything a person in customer service should be. He even honored a coupon I showed him but couldn't process on my phone. I appreciated how clean the shop was and how quickly & efficiently my car was serviced. And THANK YOU for being open on a Saturday so that I don't have to shut down my business to wait around for my car, so very appreciated! read more

AAA has hit it out of the park with this repair service location. The experience was top notch from start to finish.

Alex and Maya were fantastic. I initially spoke with Maya when booking my appointment, but Alex helped me when I brought my car in. My wife brought her car in after mine and Maya was her point of contact. The multi-point inspection on her car pointed to some maintenance. Everything was explained and the car was even delivered sooner than she had initially stated. 5 stars for both Alex and Maya. read more

Been with AAA for 50 years now and after my experience at one of their auto shops, I think I just might quit them and move on. Dropped my truck off at 8:30 so they could look at it at early. Went back at 11 to check progress and my vehicle not touched. Ok no problem right? Went back at 4pm and in my opinion the snippity receptionist there lied to me about the progress of my truck. She asked me if I wanted to take it now supposedly in the middle of the diagnosis right? I said no. I'll be back when you close at 5:30. Drove off and not two minutes later, she calls me and says they will not have time to work on it now. This place is full of baloney. I definitely did not feel comfortable there. I did not feel I was treated honestly and I do not feel like they have their crap together. Instead of me wasting my day off not getting my truck fixed she could have said come in tomorrow or? Wasted my time and be careful they will waste yours. It's obvious they lie to the customers to cover their mismanagement. And because of that deserving customers like me pay the price with our time and have to deal with high anxiety created by this weak business. read more