Having the drivers actually show up for NEMT patients requiring transportation. Just like AAA Rural, they don't call and they don't show up. Note: If you're in Phoenix already, they show up. It's the smaller communities like the Prescott area that they treat like that. read more

if you have the ability to book with anyone else, do so. medical arrangements, especially those with handicaps, take weeks to arrange. when we finally got on the schedule for a doctors appointment, we scheduled a 9:55am pick up for an 11am appointment. we got confirmation for the pick up day prior to the appt & day of. at 10:30am on day of appointment, still no sign of any driver, we called AAA Cab, and no driver had been assigned to us. when we tried to ask for more details, we were hung up on twice and no driver was ever rescheduled. disappointing to say the least. read more

I had booked a cab a week in advance through AHCCCS. I had an appointment at 7 am with my endocrinologisT. Not only did My ride NOT come at all but I was unable to reach the transportation company. Very, very disappointed! read more

I have to use a ride service to get to medical appointments which already sucks, but I hate when they assign me to this company. They time everything poorly (my pick up will arrive late, then my return ride, which they also dispatched, is left waiting but blames me) . Today the useless return ride driver just ditched me straight up even though it's his own employer's fault he was waiting. He even waited for me to get there and go inside the building before he left lmao. To anyone reading this, I'd call literally anyone else over this clown show if I were you. read more

Cars are on last leg, smells horrendous, drivers can't drive . The only reason I have to go is because my insurance pays

No show for two medical appointments in a row only to offer Uber or Lyft late. Worst experience ever.

They never come when you schedule them for my Med Transpo I always have to get an Uber and be late. Whatever!

Rick 5504, he is awesome, he keeps his his van very clean and he is very cool. I highly recommend him to anyone, he deserves a raise

I take paratransit and unfortunately they like to give AAA their overflow. AAA is regularly late plus I have a bariatric wheelchair which doesn't fit in most of their vans. This inconvenience has caused me to miss or reschedule dialysis or other medical appointments. read more

I really am getting fed up with companies that feel like we owe them something. They were suppose to pick up at 6pm and i call them at 730 and they say they are backed up. no phone call. No communication. No nothing. Then proceeds to get on the phone and say the driver said he knocked on the door and no one answered! Communication is the key! All they had to do was call and say they were running late but then even lied on top of it!!! read more

They broke my transport chair on December 12, (three months ago). They were also stopped by the Police for making a wrong turn during my ride. Since then, I have been given the run around. Is this how to treat a disabled Senior Citizen? read more

This driver sat in the wheel chair ramp for 20 minutes, chatting on the phone. I asked him to move when my ride came. He was very rude. This is the only ramp here to leave. Isn't there a law to prevent this from happening? There were many open spaces available. read more

See all

Cab driver was super rude, didnt help with luggage and literally forced us into not leaving just $1 tip (because of his attitude). He cancelled the $1 tip transaction and grabbed my card. I asked what I was suppossed to do. He rudely told me to read the options on the screen (to leave $2-$5 or other tip) and i was so scared i just left a $2 tip and ran with my luggage. When i called the company to leave a complaint, they said the supervisor would call me and I never got a call. I have never experienced a service provider being so aggressive im general and when it came to leaving a tip he doesnt deserve. And its MY money. I dont have to pay more than I think is deserved. Not only that but I felt scared. That was robbery. They deserve no stars read more

They never showed up to our house after we made a reservation and repeated calls when they were late. Ultimately we had to drive ourselves to the airport, park in short-term parking and barely made our flight. Cost us just under $500 for 15 days of parking. Unreliable! read more

Alberto is one of the best drivers im came in cantact with i strongly recommend this company

I thought I'd lost my jacket in one of their cars so I messaged them on Yelp. Even though it was around 10pm they messaged me back and started helping me track it down. Figured out pretty quickly that my jacket was still at my mom's house. They were very kind in their response. :) read more

Not entirely sure how I end up using AAA Cab. I think one night, I programmed the number into my phone because it was the first number I saw. Service isn't as bad as everyone says. I've had them take me home from bars or friend's homes. They are usually pretty prompt, and if you find yourself in a condo complex, you can count on the driver to knock on the door, so you don't have to worry about going outside at 2AM in a complex you are unfamiliar with. I'd never use these guys to go to the airport or anything. SuperShuttle is around for that, but in a pinch, AAA has always been around to give me a ride. Seems like almost every cab has a credit card machine too. $10 Minimum. read more

Twice now AAA has left me hanging for airport rides. The first time their driver showed up 15 minutes early--I asked him to wait while I finished getting ready. When I came out ten minutes later, he had already left. I was forced to drive myself and pay for $20/day airport parking. The second time I get a phone call 40 minutes before my scheduled pick up time. I told the operator my scheduled pick-up time and was told a cab would be there. No one shows up. I call and ask for an ETA, I'm told someone will be there shortly. Ten minutes later, I call again. Same thing. Ten minutes after that, I call a third time. Same thing. After another ten minutes, I finally decide to drive myself. Out of a sense of courtesy I call to cancel the pickup. The operator tells me the cab is only 10 minutes away! Only 10 minutes?! I was already 30 minutes late! Again, I paid $20/day for airport parking. Never again. read more

I took a ride to the airport and was double charged. I called a couple times. Finally after talking to someone, they said the person that handles refunds is "off" today. How convenient? I know that for my office, there are multiple people trained to do something incase something happens to the primary. read more

The driver was not the issue. He was on time, polite, and knowledgeable. It's the billing that sucks. I was given a very accurate estimate in the beginning and signed for a charge on my card. What did the billing staff do? Overcharge me by 20 dollars and I got slapped with my banks overage fee. I've been going back and forth with their billing office for two weeks now and more or less nothing has been done. The lady that processes card payments has yet to get back to me and doesn't even have her own mailbox. Obviously, they are understaffed and technologically impaired. read more

The driver who took me to work this morning need a to be fired. He was driving crazy , no seat belt and wouldn't listen how to get to my trailer nor how to get me to work and speeding too.... read more

A couple of weeks ago I needed a ride to the airport from my home. I called the night before and set it up. The car was on time at my home, but it was an old dirty cab, looked like the guy lived in there and it smelled like it too. When I returned home I walked out of terminal four and got a ride again from this company. This time it was a New cab, clean exterior and interior, courteous driver, right price. It was about $14 to the airport and $16 back home due to the driver thinking I wasn't from here and I had to remind him of a more expedient (cheaper) route. 2 stars for the ride to the airport 3 stars for the ride from the airport read more

Dealing with this company has been a nightmare. Not only is the dial a ride dispatch a failure but so are the drivers they send out. Today I got a cab I was very hesitant to get into. If I wasn't desperate to get to a very important meeting, I wouldn't have taken this ride. The cab was crashed all over and the inside was so disgusting. I felt like I needed a bath after. vThe cab was covered in food stains and I couldn't move the vents to get air. The vents were too disgusting to touch. I know dial a ride is discounted fair but that doesn't mean I should be sent disgustingness. I am so disappointed. I was forced to give a star or i would have given. read more

NOT RECOMMENDED!!! Unbelievable experience. I needed a taxi to the airport. Called the night before to schedule. That morning, I called them when they were 20 minutes late. I was told the driver was a mile away. Five minutes later I called again and was told the driver was 2 miles away. I called every 5 minutes for over a half hour. Each time I called, the drivers distance changed. They were also rude and unappologetic. Thankfully I had a friend who was able to speed me to the airport. Luckily we were able to get there 45 minutes before my flight. read more

Could they possibly have anyone more unfriendly answer the phone? This lady seemed so beyond put out that I needed a cab that I told her I would call someone else if I was inconveniencing her hoping she'd take the hint but instead just got a long drawn out sigh on the other end. When I went to tell her I'd just call someone else then, she hung up before I finsihed my sentence like she's used to hearing that. Me definitely thinks not! read more

I didn't use this for myself but had to call them for my company to pick up an employee. They told me 20 minutes. 59 minutes later I called back and they told me 10 more minutes. 20 minutes after that I called again and they told me 8 minutes and gave me a cab number. It's currently been 15 minutes and still no cab. I'll be looking into a new company to contract with. read more

Overcharged for a scheduled-routed pickup. Called next day for an issue of credit. The young lady promised I'd have it in two weeks. It's been two months. Called credit card company and now I have to dig up the receipt. Wow. read more

Let's see! Where do I start? I work for an Urgent care and am not the customer but here is my story. The doctors office across the way brought the customer over at 5:30pm seeing as the close at 5pm and we are open until 7pm. So the customer is patiently waiting in out lobby. at 5:45 she called  the transportation company to get an updated ETA. She was told 45 min. She continued to patiently wait knowing we were open until 7pm and should have plenty of time. By 7pm, I start talking to her to find out if she had an idea of when AAA cab would arrive. She started talking to me about the whole scenario. She said she called earlier in the day for her ride to her Dr.'s appointment and they were extremely late picking her up. She said she had called around 4:30pm for her ride home and was given a 45 min ETA. So I asked if she wouldn't mind me calling on her behalf. I called the transport company who told us 5 min, that was at 7:22pm. I called the transportation company back 10 min later and by 7:57pm was told that they couldn't give an ETA and that they had lost control. Needless to say the transportation company had to assign another company. Meanwhile the patient has waited as long as she has and because it is 110+ degrees outside my coworkers and I waited with her. After 12 hour shifts and the pt's long day, we are all still waiting for a ride at 8:30 pm. No one should ever have that much run around. Worst service I have ever heard of and experienced in my life! Should be no stars but had to give something in order to post. read more

Credit card machine declined both cards I tried. Both transactions showed up as suspected fraud from an untrusted source. Had to pay cash. The whole thing was very sketchy. read more

Frankly AAA Cab deserves MINUS Five Stars as Mercy Care Advantage HMO ordered a cab from AAA for a Doctor Appointment and AAA never showed up and after 3 calls to them AAA told me that "The Driver Says He Cannot Find Your Address" and I had to reschedule the Doctor Appointment and again AAA Cabs prove they and Discount Cab are the Two Worst Cab Companies in Phoenix AZ. Donot Use either one of them. I filed a formal complaint against them with Mercy Care. As this Discount Cab also had a driver take off on me and made me miss an appointment with my primary care doctor last months too! AVOID Both AAA Transportation Cabs & Discount Cabs Totally! Incompetent Cab Drivers and Dispatchers. Mercy Care need new cab companies other then these two total disasters. read more

TERRIBLE!! Charged me $63 to go 3.3 miles... they take advantage of people and are shameless! Honestly surprised they've lasted this long but now I realize they make all their money by scamming desperate and/or inebriated people through last second grotesque and exorbitant rates. read more

This company is terrible. I called them in the morning and asked them to pick me up at 1:45 pm. They arrived at 1:35 but I was in a meeting so by the time I got outside at 1:45, they had left. I called them to let them know I still needed a cab and they said that someone was 2-3 minutes away. 10 minutes later, the driver called to let me know he was 2-3 minutes away. 15 minutes after that he still hadn't shown up so I managed to hail a different cab and I got to the airport just in time to catch my flight. This company is not dependable and I would highly recommend using a different one if you want to make sure you're picked up. read more

I only use their E85 gas station hard to find but worth it if you are by airport and need this type of fuel

I discharged my patient who arranged the taxi service to home. She was told 15 minutes out, and she waited for the cab to arrive from our main lobby. 30 minutes after, the cab never came. Numerous staffs and volunteers tried to reach AAA cab company, who postpone the ETA twice. Pt waited 1 more painful hour, until her neighbor happens to visit the hospital and found out she was waiting. The volunteer who tried to reach the manager had the phone connection disconnected twice! read more

This is a review from mid March 2012. I had AAA cab take me home from the airport. I asked the driver if he was available, and he gave me a slight nod and a grunt. That's it. I took that as a "yes." It was cab 189. He was pretty unfriendly and borderline rude. My girlfriend and I were both wondering what his issue was. He never offered any assistance for our baggage. When we arrived at my house he didn't say a word just stopped in front. I actually tipped him about 10% (usually I tip good drivers over 20%) he still didn't say thanks. I think his demeanor could have been much better. I will try AAA cab again, but I'm hoping this driver isn't working when I do. I've heard bad things about some of the drivers for this company, and my experience did not help what I had already expected. read more

I arranged for a pick-up at our house to take us to the airport. They said no problem, it will be there at 4:00. At 4:10, I called and asked when the taxi would get here, and they said just a few more minutes. At 4:20, I called and asked when the taxi would get here, and a different person said they had no idea. I asked why the previous lady told us it would be just a few more minutes. They said - she lied to you. So we had to drive our personal car to the airport and had to pay a huge parking garage bill or else we would have missed our plane flight. Upon return, I called AAA to ask what happened? It was very clear that they did not care that they lied to us, they did not care that we could have missed our flight, and they did not care that we are out a lot of money. Don't waste your time with these liars. read more

BEWARE- They double charged me. Make sure you check your debit card for overcharges

on 8/16/11 at 7:45 PM I took cab 142 from the airport to my residence. I entered the cab the driver asked where I wanted to go. I explained to my residence, but that it would be best if I driected him along the way. I said "best to take 202 off at Priest to Galvin up Galvin to McDowell." He said, "OH a Short Fare!" I said "Excuse me? I always make the minimum as stated on your window and if my money is not good in your cab, you can let me out and I will be happy to take another vehicle?" He mumbled under his breath..I expalined that I take a cab weekly to and from the airport and that I am more than happy to find someone else...He said, "It must cost you a lot of money to take cabs you should drive." I arrived home, had to get my own bags out of the vehicle and I called your dispatch to complain. I was told Managers were not in, however that someone would contact me on 8/17/11 in the morning. I have not received a call. I called back to dispatch asking to speak with the supervisor and the gentleman on the phone said "If you didn't hear back, its because we are too busy." I asked to speak to anyone else, he said "They are too busy to talk to you." I said I would be happy to hold. He placed me on hold and after a few minutes I found that AAA Cab has a comment section on their website and decided to contact them there instead. If you have issues with them I highly suggest that you complain as well. Had I been a visitor to the area this would have been one of my first encounters with a service in the area. Not a sparkling review by any means. If you have a chance to take a different cab I would suggest that you do so. I use Clean Aire Cab frequently and adore them! Unfortunately, they are not allowed to pick up from the airport which keeps horrible companies like this in business! read more

I usually use uber but because no drivers were available and my boyfriend and I were in a hurry we got in one of the aaa cabs. We had flown all day and were exhausted . The driver chose to sit in all lanes that would be the slowest and drive 5 mph under the speed limit, I swear to get money out of a very short trip since my boyfriend lived less than ten mins from the airport. As soon as we got home the driver rushed us out of the car without giving me a chance to grab my things which of course I left my phone in the car. I called the dispatcher who had to transfer me to a man who deals with the drivers. This man got very rude rude with me and hung up twice. I did get my phone and belongings back but I will never use a cab again from these money hungry scammers. Uber will always be worth the wait! read more

OM Goodness, unbelievable...BAD BAD BAD..DO NOT TRUST THIS COMPANY!!!!! AAA Cab who contracts out with the City of Phoenix Dial a Ride, DRIVER 1984 on Sat. July 8 was so neglectful with my son who is a traumatic brain injury surviver!!! He left him!!!!!! in this HEAT!!! Could have died!!!!!! My son at a young age of 28, HS football star...was out partying w some people in Phx, celebrating his new college semester when he overdosed; was carjacked, left for dead in a ditch---with no car, no clothes, no ID. He was on life support by the time they found his family; in a coma, 2 cardiac arrests---was in a minimal vegetive state--He survived and is now on a wheelchair tryng to learn to walk again--his goal is to walk the football field--Sat he was at the gym and was waiting for his return ride back to his assisted living home---AAA had to send 3 cabs because of their incompetence!!!!!!!! The second driver parked his vehicle at the Burger King and did not even attempt to pick up my son....he was in there for a long time--finally my sons trainer told him to do his job and take my son home...HE REFUSED TO TAKE MY SON--LEFT HIM....In this HEAT!!!!!!!! AAA had to send another driver!!!!!!!! DO NOT TRUST AAA OR YELLOW CAB OR ANY OF THEIR AFFLIATES..THEY DO NOT CARE ABOUT THEIR CLIENTS OR PASSENGERS--THEY PUT THEM IN DANGER read more