The check-in and service to renew my temporary disability placard were quick and efficient. Both representatives were friendly, articulate and very skilled at the services they provided. This was my first time in this branch and I was VERY IMPRESSED. read more

What a simple process! When dealing with professionals things go smooth! Thanks again Michael for all your help, 10/10 on professionalism and punctuality. Don't waist your time else where hit up AAAg read more

I was very impressed from the minute I walked in the door I'm handicapped so at the check in the young lady said have a seat and literally after sitting down I was called up I had for my AAA card but she looked me up and then helped me pay for my pass due registration she was very helpful explained about coming back to get the sticker because I need to get smog everyone was very upbeat helpful and friendly highly recommended using AAA and especially the Alameda branch I'm sure its a nice place to work the attitude and atmosphere was very pleasant read more

A hidden gem where there are no long lines and staffing issues. Came by to check on my membership and insurance policy and the insurance agent was on the phone. Instead, Ms. Brenda, the front desk receptionist, got online and revised the membership payment plan and confirmed receipt of my insurance payment. Huge shout out to Ms. Brenda for friendly, courteous, professional and kind service. Thank you and AAA is blessed to have a great worker!! Give her a raise and an extra day off! read more

Quick and easy. Waited like 2 mnts during my visit. Good customer service overall. Location for me was little too far but better then going to dmv read more

Thank you Michael Chan quick and easy!! Less then 30 minutes to get my insurance and he told me every detail i needed to hear!

Michael Chan was a great and friendly Agent. He helped us with our insurance in a very short amount of time. I would recommend triple Anyone needing help with their insurance. Thank you read more

Michael Chan was great with making changes with all my home and auto insurance needs.

Khanh Nguyen is very rude and not helpful. Any questions I had was replied with " I don't know or I can't help you." I had to ask multiple times just to get a answer and if she did give me an answer he follows with "everyone knows that". This whole thing could've been avoided if she would just look my policy up but instead rather give attitude and was in a rush to not deal with me. The staff is very nice but once I encountered her she was rude and off putting right off the bat. DO NOT GO TO THIS AGENT. She is very rude and will make rude side comments towards you. Also she kept saying " you don't like it switch insurance. " like why talk to someone like that? Especially if I was nothing but nice towards here. Don't come here and if u do just avoid Khanh Nguyen. She is no good. Very bad agent. read more

Great service from Michael Chan. Patiently answered all my queries and helped out to get auto insurance. Highly recommend this place and Michael. read more

The place was very easy to fine. The environment inside of Business was spacious and room to sit and wait. Overall the wait time wasn't that bad for a Saturday. read more

This office is so helpful with travel services. And I love I can handle so many DMV related issues here instead of going to the dreaded DMV office. That service alone is worth the membership fee. Service is great and people are polite. read more

I have been a member of AAA for three years now, and I cannot be any happier! As an owner of 16 cars, I definitely need additional services to maintain my cars rather than going through the DMV. I came across Richard Roque, an Insurance Agent for AAA here at the Alameda office. My experiences with him have been phenomenal since day one! Richard is a very ambitious and prestigious insurance agent as he works diligently, assiduously, and industriously for AAA customers such as myself. He is very affable and professional as he put in endless work and strategic coordination to ameliorate my auto-policy. Richard sets great examples as an embodiment for AAA. He is very punctual and loyal to his words with tangibility as he makes me very comfortable and content with his consultation, advises, and offers. What would I do without Richard? I will probably be in the back of the DMV line holding my endless ticket-voucher if it wasn't for him. I have recommended many of my friends and family to him. A big thank you to Richard for his immaculate services. My annual membership fee is worth every penny because of him. Thank you Richard and AAA! -Alan read more

Went to register/smog my car. Efficient, personable, knowledgeable and quick. They provided info to me that put me at ease regarding selling my car. read more

Michael Chan has been helping me with all my insurance needs for years. He is professional and always listens to my needs and finds me the best rates. I highly recommend him if you're looking for a great insurance agent and a great guy. Lisa Harrison L.Ac read more

As a lifelong AAA member, I've always had to go to AAA offices either in Oakland or San Francisco for services. What a surprise to get a post card in the mail that AAA was opening an Alameda office at Alameda Landing on Jan. 30th. With DMV registrations renewals and questions regarding my policies, we visited the new AAA office today. It's located on the Mariner Square Loop side of the shopping center and easily parked right in front. The office is large, modern and spacious. There's complementary coffee and Wi-Fi too! Checking in with the receptionist, she assigned us the next available insurance agent before we took care of our DMV registrations since there were two customers at the DMV window. Eric Le came and walked us to his office. He answered our questions regarding our policy deductibles and how it would affect the insurance premiums. Got an earthquake quote as well. Eric was very friendly and straightforward in answering our questions and was appreciative with his honest opinions. We were now ready to have our DMV registrations processed and Eric checked us in. Clarisse came and walked us to her station and processed our two DMV registration renewals. After processing our last registration, she even walked out from behind her station to personally hand it to us and to thank us for coming in. What a nice pleasant experience. Friendly service and so convenient for us now. Thanks AAA for opening a new office in Alameda. read more

I needed to make some changes to my vehicle title I went on saturday and there is a sign that indicates only 3 people allowed in office.I couldn't see anyone and waited patiently in line. Soon more people came and I realized I could see a woman inside she wasn't making any eye contact. So I opened the door and poked my head inside she came over was very helpful took my phone number down and put me on a wait list. This only took about 15 minutes and cost approximately 15 $. Good service. You have to have AAA read more

Shout out that boi Mike, brother went crazy with the insurance that mf was hella cheap and he didn't take hella long.Get that boi a raise

Michael Clan is just one call away! I appreciate him for helping my dad even though it was Sunday and I was surprise it's not expensive at all. read more

Customer Sevice is Outstanding!!! Sophia greeting and very poised and professional!!! Shout out to Vanna Bong!!!! Thank you for helping us plan our trip ticket!!!! Very pleased you are in Alameda, California read more

This is an awesome branch. It's super clean, the people are extremely polite, it's never too crowded or I shouldn't say that because now it's going to be... Highly recommend AAA read more

While being away and unable to use my cellular phone or keep in touch with important business, I was unable to stay on top of my policy. Upon my return I noticed that my service expired so I reached out and didn't receive much help but I called a family recommended agent who took care of everything and got me back going in his little ass five minutes Mike Chan is an agent that I will never forget no matter what he is there to help not only with advice, but he has solutions. I will definitely recommend Mike Chan to everyone I know. AAA should be blessed to have an agent as such. read more

This AAA branch near Target in Alameda is tops! Went there with a friend to complete DMV paperwork necessitated by the death of my spouse. The staff there are so welcoming and helpful, even when we bungled filling out one form and had to start over--they were beyond patient with us. The office has been remodeled since I was last there, before Covid. It is top notch, and I hope the office remains in Alameda for years to come. Thank you to the staff who gave us such wonderful service! read more

Called AAA and Talked to Michael. He answered every question clearly and compared my existing policies with AAA policies. The guy answered the phone every time I contacted him. I was Impressed out the gate. The service was 100% spot on. Will recommend Michael to anyone who asks. read more

Another great safe place to visit, easy parking, friendly staffs and very professional. Thank you Alameda AAA for saving me a trip to those extremely crazy slow DMV. read more

michael, C has been very great with me and gave me the best quote. work with him to get your car insurance.

I was having trouble on the CA DMV website to pay my car registration fees so came to this AAA office. The employee wasn't very knowledgeable on meaning of the different line items, but I had a very short wait and quick processing. They give you the Registration Stickers for your license plate on the spot so there's no waiting for DMV to mail it to you, which I'm adding a star for :) read more

Very convenient location, lots of parking, fast and very efficient flow of service. Ive used this branch many times and their great customer service never fail. Highly recommended! read more

This place is insanely slow even for a non-busy week day. Waited for more than 30 minutes and by the time it was our turn, everyone previously left. Please pick up the service + customer service..there should be some sort of communication between the employee and customer to ensure that they have not been forgotten. read more

The lady that checked me in was super nice and had great customer service skill. The group at the Dmv area are so rude and don't even attempt to try and solve your issue. It's really upsetting to pay to be a member and get such horrible customer service. It's not that hard at least act like you like your job. I will definitely be canceling my membership & families because i don't pay money to be judged and receive the horrible customer service I did today 12/23/2022. read more

Can the manager of this company give Sun L. a promotion?! Or a big raise?! Awesome customer service, patient, straightforward, extremely informative, and works extremely well with being able to manage my car insurance policy, haha. I've been up & down with cars, & always looking for the best quotes with AAA, and he found a solution for me. He's very on time with email communication as well! Highly recommend this office, get your AAA membership, & do business here! read more

Somehow the following review had gone missing from the Alameda branch: One of the best AAA offices around! I came in on a Saturday to get an insurance quote just at the beginning of when people were concerned about the COVID-19 and Richard Roque had me out of the building in half an hour after checking in without an appointment, the staff was very friendly amongst other concerns. Richard was very professional, I told him I was going to get another quote to compare against and he informed me why AAA differed from the competition and what to look for when comparing between policies. Richard pings me mid-week after not being able to reach back out to him earlier in the week when promised. Once I decided to go with AAA for my insurance, Richard was able to make adjustments to my quote/policy while working remotely under my tight deadline, my issue on timing not his. Using different methods of communication, these are different times, he effectively accomplished what I needed to get done while I had other concerns than insurance on my mind. Additional follow up, Richard had been very response to followup and additional emails. read more

As a current disgruntled customer that's been with AAA for over 10 years. I was very happy to know a local office opened in Alameda but yet the manager of that office Mary is never there when I needed assistance. My monthly payment is usually $300 something per month but the last two months I've been charged $582. I have called AAA associate to help me check on my policy in re to why the sudden uptick. Instead of getting an answer, I call got a call back and said she couldn't help me check because she got in trouble looking in to my policy. As an professional, should they at less call me and double check with me to see if I have asked the associate to help me check instead of getting someone in trouble? I have yet to get a answer back from AAA. I would definitely like to speak with someone from AAA may it be someone from corporate who can explain to me the reason why my monthly charges is out of the norm. read more

I have been to this branch on 3 separate occasions each time I left with some level of frustration. Each time I've experience some sort of attitude from the staff. The lady who checks you in as soon as you walk in is not warm or welcoming she does answer any questions you have but with very short responses almost seeming uninterested in assisting you. In addition both service agents I have dealt with gave me attitude and were not clear in their communication. You would think for being a member you would be treated with some decency but don't expect that if you come here. Aside from the shorter wait I've had better experiences going to the DMV. Looks like I'm cancelling my membership! read more

Mike Chan was amazing! The process of switching my home and auto insurance was quick and easy. He helped me get the best coverage for an affordable price. I wish I had been in touch sooner to make the switch to AAA! read more

Came in today to get a couple of DMV items done. Honestly, I don't know why anyone would suffer the DMV for something AAA could do. Anyway, was greeted by Ms. Johnson who was extremely friendly and helpful Wow! What a nice, friendly, well-mannered young woman. Really made my day. Thank you, Ms. Johnson! read more

Great coverage and inexpensive. Michael was very helpful and accessible.

Company said they transferred my ownership to a family member, then after an accident takes place, I get a lien saying I'm the registered owner. Tried to get assistance from a so called manager at this location named Damita. She lacked customer service and was useless. She told me to go to any DMV location and that should couldn't help. So much for decent caring service! read more

My car registration was due in a few months, however, I wanted to check out this AAA as it is close to my job. The first few times I went the "system" for the DMV was down. They offered to put me on a list so I can get called back once services resumed. They were awesome! When i arrived i was in and out within 20 min max! The wonderful woman that helped me was so quick and efficient and lovely to talk to as well. All the staff was warm and welcoming and very focused on customer service! I'm looking forward to continuing to use them for my future travel needs and know that i will continue to get great service from them! read more

Walked in expecting decent service .. mediocre service at best .. the two people who did help me seemed clueless about what to do with my out of state registration .. waited around almost an hour for nothing.. should've went to the DMV to begin with.. paying all this insurance for what?? Smh read more