I found damp carpet in my closet. I envisioned demo of slab, huge holes in the walls and a long…read moreexpensive process. I contacted Duck duck Rooter and they sent a wonderful technician asap. I really appreciate a SMART PROFESSIONAL TECHNICIAN. He checked the closet and the shower which was the probable cause. In less than 15 minutes he identified and CONFIRMED the cause!!!!! Then recommended how to proceed. It will not be a difficult repair and I felt reassured and relieved. Mike is now my favorite person!! Use this company, you will not regret your decision.

They were able to get me same day service for my septic system for a fair price. The technician…read morediagnosed another problem and I truly appreciated that!

This company came out so quickly and worked til midnight to replace our a/c and fix some plumbing…read moreafter a car crashed into my house. They did a great job! That was 2 weeks ago. Since then there was a concern with the a/c. I have called 3 times to schedule someone to come out. I was given a date and a time window. However, no one ever showed up, no one ever called to reschedule. I called again and requested to speak with a manager. I was told I'd get a call back and never did! So, now I have to file this complaint so that potential customers are aware, once they receive payment....they don't care to honor their work or warranty. Still haven't had the issue addressed.

They seem to have a predatory marketing strategy and try to take advantage of people. Fortunately…read morewe are savvy, knew they were overcharging and walked away. They bid $14,400 on our project and we had a competitor do the same work for $2450. In my opinion, public sentiment over these business practices will crumble their reputation. Get multiple bids on any project and do not sign anything until you feel comfortable with the scope of work and cost. Too many people are getting hard sold and have regrets in hindsight.

Just had Metro-Rooter come by and inspect my septic system since I found water (real smelly)…read morerunning out of my drainfield. This is not good. Kyle came out and dug up parts of my septic and indicated I have problems. Bad drainfield. We discussed options - most of them expensive. Kyle suggested some possibilities to explore and was quite helpful. You should see the number of positive reviews on Google for these guys. I was not disappointed. We shall see where I go from here. Maybe I'll have to pee in the bushes!

Our service technician, Justin R., went completely above and beyond with his attention to detail,…read moreattitude and commitment to get the job done correctly. Our plumbing backed up, he came out the same day, was kind, very clear in his explanations, and make certain that we at least had some function before he left our house at 8 PM (He was working outside in the dark!). HIGHLY recommend this young man. I wish he knew ships-I'd hire him to work with me!

Last year they installed a new septic tank, told me we were good to go for 3-5 years. Here we are…read moreone year later and the tank is full. Called them and left messages cause Chris does not answer the phone and has yet to return my voice mails. Called another company they came out and said the drain field should have been replaced as well and that is why the tank is full. Customer service is lacking and they should have better informed us, as well as return the phone calls. They could have retained me as a customer and got the job to install a drain field.

If i could give this business a negative score I would. They installed all of the systems in the…read moreSouthern Pines development in Hilliard and it appears that the majority will have to be replaced. The homes are less then 2 years old. The company is unresponsive when you call and from the other companies that I have contacted about my system all have said that the work was beyond poor. IMO- Run as far and as fast as you can from this company !

We could not use our water due to a bad dosing pump. Was so happy they could come out same day…read more Forest did an awesome job. I had to text him to ask if he had pumped all 3 tanks. He did such a good job covering his digging I couldn't tell they had all been pumped. He offered to send before and after pics. I would highly recommend Darrell Crews.

Called for a pump out. Scheduled for 7/6/26. Wait all day. Call back company @ 4 p.m. & was told…read more2 clients ahead of us & we would get a phone call 30 mins. before arrival.......9 p.m. at night, no show. No phone call. No explanation. This is NOT HOW TO RUN BUSINESS!!!!! Be warned & take your business to a professional! This company ISN'T WORTH YOUR TIME OR AGGRAVATION!

We recently had our entire house repiped due to water leaks and hired Thomas Wall Plumbing…read moreContractor who was very competitive in price. We are extremely happy with the results and wanted to recognize the wonderful team that worked on our home. A special thank you to Dan Pearce who was in charge of the entire operation. Whenever we needed to contact Dan, he was always there for us. He always answered the phone, followed through on everything he promised, and was true to his word from the very beginning. That kind of reliability means a lot when you are having major work done in your home. We would also like to recognize Anthony, who somehow managed to fit into the smallest spaces, along with is Helper David and also Fred, PJ, and especially Dan Pearce and Kate. The entire crew was professional, courteous, hardworking, and very clean throughout the project. We all got along great, and they made a stressful situation much easier. The inspectors came out and approved both the plumbing and drywall work, which gave us even more peace of mind. We truly appreciate the excellent work and highly recommend Tom Wall Plumbing Contractor to anyone needing repiping or plumbing work done.

Bought a $400k brand new build home across the street from my parents' house. There are four brand…read morenew houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!!

Monica was absolutely wonderful! She came to the rescue after David Childs with Allstate septic…read moreripped me off and Luke with Acme septic didn't even properly provide the best inspection of my septic system for my home purchase. She was very honest and prompt, I have had zero issues since the install and had her install 4 other systems since then

Great reliable service! Highly recommended and the price is right. The knowledge and service of…read morethe company is spot on. Give them a call at 904.388.9420

We called for service. Our cast iron exit pipes are 70+ years old and one sink was clogged. Just…read moreone! They couldn't get under our house, so no service charge. The next time we call for a clogged sink, they will do a camera search of all the drains and gave us an estimate. Best part? They texted a picture of the technician they were sending out! And his name! That's added value!

Dishonest company! We submitted a warranty claim through Pulte and this plumbing company responded…read more The tech never found the issue and his device never caught anything to explain the issue. He explained we shouldn't be charged because he couldn't find any issue causing the backup, he was very courteous and honest. Then we get charged for the call because their office claimed they "found copious amounts of toilet tissue". The tech said the office wouldn't be happy with him not finding anything, so we believe their back office, Mike, was the one that falsified the claim. If we could give them a 0, we would. We have video evidence of the whole process and the negative findings of the claim.

These gentlemen came out on a Saturday and got right to it. They pumped and flushed as requested…read more Anthony and Tavarus were both professional and pleasant to deal with. But keep in mind that my tank lids were already exposed so they did not have to do any digging. And there were about five of us standing around and "supervising". I will definitely use Tillman again in the future.

Great on time service for septic pump out. They said 11am. appointment AND they arrive 10am. They…read morequoted more money and I paid less! Thanks J.T. and Todd. No complaints

I acquired a new property and hired a company to perform a 4-point inspection. Basic, but critical…read more One of the fails was the master shower. The roof was very obvious. I called MB Plumbing and received a call back. Mark was able to schedule me two days out and Derrick was the one that arrived. He literally pulled on the shower knob and water came gushing out - Turns out it was the pull out knob style. Easiest job ever, probably. At least he was honest about what the issue was. Will definitely keep this company in mind for one of my next plumbing jobs that's hopefully a "real" issue.

They sent out 2 plumbers to fix the most basic leak behind a bathroom sink. The plumbers took…read moreforever to do the job as well so they could hit that 2 hour make so I would have to pay more. Half of the time was spent going to Lowe's which is half a mile from my house to get parts. They swindled me out of 400 dollars but that won't ever happen again. Lesson learned.