We had an issue with our septic being clogged. Called a company they came out and could not locate…read moretank, then called Duck Duck and got a same day appointment, it was later in the afternoon, so we were happy they could still come that day. Alberto stayed very late to ensure us some temporary relief to make it to the next day. Came back the next morning, not only did they fix the clog- but they also actually located our septic and drain, which 2 other companies had failed to do! Great job and great service!

Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Excellent service! Was really happy with the professionalism and the HVAC tuneup…read more Bryan offered us other solutions for our water conditioning and hard water options. This company handles everything from electric, HVAC, and plumbing. Very difficult to find Quality and affordable work done to your home.

Fast response, but they'll try to get you to redo every possible thing they can at the highest…read moreprice point possible. Also they promise to come out with a fully equipped truck, yet our plumber still had to make a Home Depot run for a basic part. Payment is due up front, we opted to go the diagnostic route first and reevaluate. After getting the next outrageous quote, we decided to take the hit and pay the exorbitant diagnostic fee, cut our losses and find someone else. There's gotta be better out there. Follow up - turns out once hubby saw what the problem was, a quick trip to Ace Hardware and $18 later shower was fixed. A savings of $350 over the Lickety estimate. YMMV, but I'd consider them a last resort option.

Our service technician, Justin R., went completely above and beyond with his attention to detail,…read moreattitude and commitment to get the job done correctly. Our plumbing backed up, he came out the same day, was kind, very clear in his explanations, and make certain that we at least had some function before he left our house at 8 PM (He was working outside in the dark!). HIGHLY recommend this young man. I wish he knew ships-I'd hire him to work with me!

Showed as planned, did the work needed. No issues. Very polite and professional. Would use again.read more

If i could give this business a negative score I would. They installed all of the systems in the…read moreSouthern Pines development in Hilliard and it appears that the majority will have to be replaced. The homes are less then 2 years old. The company is unresponsive when you call and from the other companies that I have contacted about my system all have said that the work was beyond poor. IMO- Run as far and as fast as you can from this company !

Unfortunately, this was the company we were stuck dealing with due to them being the vendor used by…read moreour home builder. In a little over 1 year, our septic alarm started going off, we called them out and while the tech herself was very friendly and seemed very knowledgeable, actually trying to get in contact with someone to get them out here is nearly impossible. Had to reschedule them 3 times, and take much time off of work just to get them out here for appointments they had scheduled but no showed for. Stay away from this company if you want to avoid headaches. They never show up or stick to their word.

Great company ! Pricing is reasonable and they are very professional! They are great to help…read moreimmediately for needed help with an issue!

Highly reputable and honest company. Very detailed report. I was in the process of buying a house…read moreand the report came back contrary to the homeowners claim that the septic system was in top shape. The homeowner even sent me a pumping receipt from two years prior. Note - pumping receipt, not a full report. I believe the owner was trying to get me to not order a septic inspection. There were plenty of issues with the septic system that would have required an entire new system installation. Along with other issues with the home, the purchase was dropped. If you need an inspection for a purchase of a home or just need to know if your system is working properly and in good shape, don't hesitate to contact Darrell Crews.

Bought a $400k brand new build home across the street from my parents' house. There are four brand…read morenew houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!!

So far they have taken months to complete a project they had gotten a large deposit for ignoring…read moreour property as if it didn't matter then to add insult to injury they added thousands of dollars to the bill from our contract claiming they messed up the original quote would definitely not recommend theft is theft no matter how you twist it these are not honest people

We contacted the company several times to remove concrete block from our property since Septic…read moreInstallation on Dec 13, 2024. It still has not been removed! We will be forced to contact the city who will hopefully force them to remove the debris and impose fines until they do. Frustrated!

Monica was absolutely wonderful! She came to the rescue after David Childs with Allstate septic…read moreripped me off and Luke with Acme septic didn't even properly provide the best inspection of my septic system for my home purchase. She was very honest and prompt, I have had zero issues since the install and had her install 4 other systems since then

We called for service. Our cast iron exit pipes are 70+ years old and one sink was clogged. Just…read moreone! They couldn't get under our house, so no service charge. The next time we call for a clogged sink, they will do a camera search of all the drains and gave us an estimate. Best part? They texted a picture of the technician they were sending out! And his name! That's added value!

We had a sewage back up in our line in our brand new Pulte Home. We called Pulte emergency number…read moreas the master Bath and adjacent Carpet was Flooded. The Pulte call center could never get the on call person to answer. I called Presto as they installed out plumbing. They sent someone out right away, found the problem and cleaned up . Albert and Malcus from Presto get kudos for coming out right away on Fathers Day to fix this. 2 hours later the Pulte "emergency contact finally called us. We told him too late! We complained to Pulte. The answer we got it was Fathers Day. I'm sorry but when you are on call for "emergency calls" for something like this 2 hrs is unacceptable . My husband missed his Father's Day dinner with the kids and Malus with several young kids did as well.

Great on time service for septic pump out. They said 11am. appointment AND they arrive 10am. They…read morequoted more money and I paid less! Thanks J.T. and Todd. No complaints

Very unreliable and no communication. I called to make an appointment two weeks out, and they…read morescheduled me on a Thursday saying they would arrive between 8-12. They never showed up and I didn't get a call until 2:30, saying they would be at my house at 3:30. I called the company to let them know, and they could care less that they are unreliable and do not communicate with their customers. You'll end up wasting time if you go with this company.

They sent out 2 plumbers to fix the most basic leak behind a bathroom sink. The plumbers took…read moreforever to do the job as well so they could hit that 2 hour make so I would have to pay more. Half of the time was spent going to Lowe's which is half a mile from my house to get parts. They swindled me out of 400 dollars but that won't ever happen again. Lesson learned.

I acquired a new property and hired a company to perform a 4-point inspection. Basic, but critical…read more One of the fails was the master shower. The roof was very obvious. I called MB Plumbing and received a call back. Mark was able to schedule me two days out and Derrick was the one that arrived. He literally pulled on the shower knob and water came gushing out - Turns out it was the pull out knob style. Easiest job ever, probably. At least he was honest about what the issue was. Will definitely keep this company in mind for one of my next plumbing jobs that's hopefully a "real" issue.