Had these guys come out an repair my refrigerator and while they were friendly and competent, they charged me nearly $500 for a repair that when compared against other businesses, was about $200 too high. On top of that, the part they replaced failed about 5 months later and they took nearly a week to get back to me regarding scheduling ... that's not a timeline you can work with when the appliance is your refrigerator. read more

What a great experience! Called at 9:30 AM on a Monday and got a 12-3 PM same day window to repair my washing machine. Service guy called 30 minutes before arriving, and was here and gone by 2 PM. read more

After looking at Yelp reviews(which were consistently positive) I gave them a ring on a Saturday. We scheduled a tech for Sunday 10-1; at 12:45 no tech. Placed a call and was told he would arrive shortly. At 3PM still no tech. Placed another call- tech's car broke down;. no call to inform. I'm trying one more time for Monday evening. will post results. read more

Every time there is a problem with a household appliance I call ANova!!!! The service is prompt and thorough no matter how simple or complex. Today I learned I may have to replace my 12 year old dishwasher so we discussed what to watch out for since the EPA has made changes which will effect how the Dry cycles work in new machines. Some very helpful recommendations were made! Thank you ANova! read more

Had a stacked washer/dryer combo that was having an issue with the dryer. After trying to find someone come fix it for a couple days, found AA Repair. Taz called after I sent in my info online and was able to come within a couple of hours. He took the dryer apart quickly, diagnosed the problem in 20 minutes, and was able to get the parts and return first thing in the morning to fix it. Quick, easy to work with, and most importantly, the dryer works now. Important when you have a seven month old and need to do lots of laundry. Would use them again no question. read more

I needed help taking out my Kenmore washer-dryer and replacing it with an Asko set. I called at 10:30am on a Saturday. They assured me they could handle the taks and would be at my home between noon and 3pm. At 3pm they called to say the technician was running late. At 4pm, the technician called me - said he'd just been dispatched - asked a few questions and then informed me he wouldn't be able to install the ASKO since he didn't have the right parts. A wasted day!! read more

Excellent service- my wife and I highly recommend them. The general manager Taz serviced our refrigerator last year, as well as our AC system yesterday. On both occasions, he was prompt, approachable and extremely friendly. One of the benefits of working with them is that they teach you how to maintain your appliances. You are not only extending the life of your appliance, you are learning how to keep them in good working order. We really appreciate that! When servicing our AC unit, Taz went out of his way out of his way to 3 different hardware stores to find us filters since our AC required atypical dimensions. How nice is that! And he didn't even charge us for the time & effort- only the filters. I also asked if he could come back sometime to fix our dryer since it takes 2 hours to dry a load of laundry. He immediately examined the dryer and told me I could fix the clogged vent myself with some simple vacuuming. He didn't charge me- and saved me tons of cash from having to buy a new dryer or having the dryer serviced. Overall, we are extremely pleased with AA Repairs and feel they are very trustworthy. We definitely recommend them. Team K Arlington, VA read more

AA Repairs helped me repair my AC system/Furnace the same day I called them. They were very punctual and were able to diagnose and solve the problem within minutes! I honestly thought I fried the whole furnace system while trying to change the thermostat myself but luckily the solution was quick and easy. The price point was acceptable too. I had a great experience overall and would recommend them to anyone. read more

First time using AA repairs and I am very pleased with the service. AA repairs was recommended by a friend and I am super happy I called them up when my heater stopped working. I got an appointment the same day I called and they were very professional and helpful and also very friendly. The price was also very affordable. Highly recommend them. Thank you!!! read more

We had a problem with the freezer section of our refrigerator and called this company based on all of the positive reviews. The technician "diagnosed" the problem without listening to us explain exactly what had been happening. After his repair, the problem was worse than it was before we called. He returned and fixed the original problem but, in the process, created additional problems (components of the ice maker that worked fine before we called the first time, but didn't work at all after he left). A "senior" technician was sent out and claimed that these additional problems were in no way connected with the work that the original technician had done. Phone calls to the main number are answered by a dispatcher who is apparently unable (or unwilling) to contact the manager (if he even exists). Even calling when the manager is supposed to be in the main office is unfruitful. It's possible that technicians skilled at repairing other appliances do a good job, but the people we dealt with were awful. Also, the company does not use hourly billing. Based on my experience, I think the technician is free to make up a charge based completely on whim. When discussing the issue with the dispatcher, I was not able to get any solid information related to how charges are calculated. read more

NO, NO, NO...RUN! Take your valuable time & dollars to a place where the service tech will actually show-up when scheduled. Don't waste 5-hours of your Saturday waiting for no-show service. The 1-star is for the fact someone consistently picks up the phone when you call. Called for microwave repair, gave the part number needed, and scheduled repair from 9AM-12noon the following Saturday. At 11:15 AM on Saturday I called the office and was told that the service tech called out sick. A new tech was called-in, was running 1-hour behind, & would call 1/2 hour before arrival. Sharon apologized that nobody called to tell me. At 1:00 PM, I called and was told the tech tried to call me w/ no answer. I stated I have been waiting by my one number (a cell) since 09:00 AM with no calls from anyone. Sharon put me on hold to talk with her manager & stated that a service tech was unable to come to my house as scheduled. She offered to have someone come out on Easter, the following day. I stated that I would be at my family's home celebrating the holiday & the service tech would need to come first thing in the morning. She stated she could not guarantee me a timeframe. Decided to call another company & give my hard earned $ to a deserving business that realizes my time is a valuable as theirs. read more

AA- Repairs has offices out of VA, MD, and DC all linked. The first time our AC broke they were here the next day (not in the three hour window that gave) and fixed the AC on the spot for $750. They went on their way, and I was happy our AC was working again. Until it promptly broke again one month later. Three appointments later (again, not once did they come on time), 10 days later, $350, our AC worked again...for one week, until it broke again. They missed their appointment today (I only sat at home for four hours waiting for them, and I had to call them to find out they were not coming), still no AC. Even if they come first thing tomorrow morning (doubtful) and fix the AC it will not be worth it. Unless you 1) love to wait around missing work, waiting for service people, cancelled appointments, 2) wasting money 3) Love your home to be 85 degrees inside, I highly DO NOT RECOMMEND AA REPAIRS!! read more

I had high hopes based on the reviews I read. I called them and scheduled an appointment for someone to come fix my leaky dishwasher. The appt. was from 2:30 to 5:00 pm this past Monday. Came home early from work and waited. . . I am still waiting 4 days later! I called them a little after 5 on Monday to see if there was a problem. Got the answering machine & left a message. No call back. Called again several more times over the next few days -- always with the same result -- leave a message so NO ONE will call you back. Argh!! I am now waiting for another company to come this afternoon. BE SURE TO READ THE FILTERED REVIEWS FOR THIS COMPANY!!! read more

DO NOT USE. I scheduled an appointment. They never showed. I called and left messages, never got a call back. I finally got in touch with them to say we are cancelling and he said "ok" and just hung up. He did not apologize or even ask my name Terrible customer service read more

Taz is great. He is responsive, trustworthy and sincere. He was delayed in meeting our timeframe, so there was a lot of waiting for him to come, but then when he arrived, handled the problem with our gas furnace quickly. When the heating system went out again, he came promptly and retested his previous repair, which was fine, but diagnosed that our old thermostat had stopped working. He didn't even charge us for the call. We were so happy with him that we are using him to fix our dryer now. read more

So far, I have had horrible luck with these guys. Of 4 attempted scheduling, I've had one late show-up, one on-time show-up, and two no-shows. They've made one attempt so far to fix my dishwasher and it didn't work. I understand that diagnosing and fixing problems can take multiple attempts, but at this rate it will take months to get my dishwasher operational again. Tomorrow I will try to cancel with these guys and see if I can get them to not charge my credit card. ------ Update ------ They refused to cancel the charge but eventually did make it out and replace the part they initially wanted to replace. This did not seem to fix the problem and I have had two more no-shows since I've been trying to get them to come back out and fix this under warranty. I still haven't had any luck with these guys. read more

This business was very unprofessional, I've called the company based out of Washington Dc and Scheduled for someone to come out and look at my tenants dryer, this person scheduled a 2-4pm meeting with my tenant but never showed. My tenant called the company and they kept telling her that they were on the way, finally the technician showed but then decided to cancel because he felt uncomfortable with the neighborhood. When I called for a manger, I got the run around shortly after that,that no one answered the phone. I feel that this was disrespectful and unprofessional on their behalf, if they felt uncomfortable, they should have not wasted my time and told me in the beginning. This would have gave me the option to hire someone else. Now I am unsatisfied and my customer (my tenant) is not satisfied as well. I will not be doing business with AA- Repairs again. read more

Completely unprofessional company. I can't speak to the service at all because we didn't get that far. After completely blowing off an appointment on Wednesday I was patient and rescheduled for Friday morning. After another 4 hours away from work, they try to tell me it will be another hour before the technician can come to my house. Complete waste of an entire day waiting for them and still nothing to show for it. I would not recommend this company to anyone looking for reliable service. read more

My AC went out on a Monday night. A repairman (not from AA) arrived the next day and told me the entire system needed to be replaced. He was right, unfortunately. A salesman (from the same not-AA company) arrived a few hours later and gave me a five-figure estimate for the job. I got a second opinion from AA, and I'm glad I did. Taz from AA walked me through the entire process. He gave me all the information I needed to make an informed decision. His highest estimate was about 30% lower than what I was quoted earlier in the day. The AA team came out as soon as they could get their hands on the new equipment--about a day later--and breezed through the repair. They also installed better components than the original system had. Their entire team was punctual, considerate, and entirely professional. By Thursday afternoon, everything was up and running, better than new. I couldn't be more pleased with this company, and I'll definitely use them again. read more

I made my decision to call AA Repairs based on the positive yelp reviews.. Unfortunately I can't properly rate the company as the technician never showed up. Spending a gorgeous Friday afternoon sitting around waiting for a technician to not show up is quite frustrating. Taking my business elsewhere. read more

We chose AA-Repairs based on all of the positive Yelp reviews, but I could not be more disappointed or frustrated. Our dryer is broken, and we set up an initial appointment. They were hours late, but eventually got here and seemed to fix the problem. The dryer stopped working several days later, and we called back. They set up a window between 11 & 1 on a Friday, but never showed up. I had taken time off work to wait for them, and not only did they not call but they didn't return calls. Essentially we paid $225 to have our dryer NOT fixed, lost time at work, and are in the same position we were at the start of the process (still not having heard back). I strongly recommend you look at other options before choosing this company. read more

We have used AA repairs for a few years, and have always enjoyed working with Taz, who had been reliable, competent, generous with his time and a generally good guy. However, during a recent cold snap when our heat went out and we were freezing in our house with three small children, Taz essentially ghosted us. We had scheduled a two-hour window for him to come fix the heater, and he didn't show during that window. Both my spouse and I texted and called him repeatedly during the afternoon and evening, and he never picked up the phone or responded. We had to scramble as the weekend approached to find someone new to come help us. It has now been several weeks, and we never heard anything from him. It is a total loss for us, since we thought we had finally found a great repairman we liked, but sadly something seems to have changed for the worse. I see that he has received many other single-star reviews, all from other customers that he stood up, so maybe I had just been lucky until now. read more

Had a problem with my heating system a few days ago. Taz came, on time, and gave me good advise; he ordered some parts (needed delivery from out of town, which he did), came back with the parts and fixed the system, plus cleaned it up, within 5 days. He is honest, reliable, courteous and his services are reasonably priced. I am extremely satisfied with my experience. I strongly recommend Taz & AA Repairs. I certainly will use his services again as needed. read more

Repaired the "un-repairable". My very expensive GE Monogram refrigerator stopped cooling. After failing to resolve the issue myself I called AA on Monday around 10AM. Taz was at the house by 1PM and was able to determine that it was the compressor leaking coolant. Per GE this a "non-repairable" problem, and since the refrigerator was a year out of warranty, I was looking at having to replace it. Taz offered to try using some "stop leak" and recharging it, and said if it did not work he'd just charge me for the service call. It did work and my fridge is cooling as good as ever. Two other highly rated repair services returned my calls from Monday AM on Wednesday and both said "we don't repair refrigerator compressors", glad Taz did. read more

Well, considering they didn't show up AT ALL and didn't even call to let us know they couldn't come, I can't really rate them on how well they do repairs. When I called THEM to check the status, nobody answered, it just went to voicemail on somebody's cell phone the 3 times I called. They might be good at fixing appliances, but if you are looking for reliability, don't count on AA-Repairs, that is for sure. If I could give them no stars, I would. read more

I had tried to schedule a maintenance cleaning for my dryer and two different companies failed to show up when scheduled. So I looked on Yelp and found AA Repairs. I was scheduled quickly, and the technician actually showed up when he said he would. He also did a great job cleaning out my dryer. I'm a new homeowner and the unit is about 10 years old and I don't think it had ever been cleaned or serviced. It was scary what he found, but he cleaned it all out and got everything in working order. I will definitely call them again if I need an appliance serviced or fixed. read more

No regard for their customers time. I scheduled an appointment Friday morning for the following Monday (because no one could come out right away or over the weekend). No one showed for my scheduled time frame. I called the office and left a message. No one called me back. I called again and finally had someone answer the phone, She wasn't concerned that the tech hadn't shown up or called. She tried to call him and couldn't contact him. She offered to schedule someone for the next day. No apologies for the fact I had been waiting for 6 hours. I said I really needed someone right away. She said she would call me back. Never heard from her. So unprofessional! Horrible customer service. read more

Couldn't have been more convenient, clear, and responsive for our repair. Our A/C went out Friday night of Memorial Day weekend. We called AA at 9 a.m. Saturday morning and received a time-slot of 12 noon to 2 p.m.. He called at 12:30 p.m. and said he would be there in 10 minutes and was. He diagnosed the issue in about 5 minutes, explained why it was causing the issue, and fixed it in about another 5 minutes. He then performed a check of the rest of the system and showed us that our coolant was at the proper level and temperature and that it did not need to be charged. Our problem was fixed in less than an hour and under $100. He processed the order via electronic billing on his phone. Overall, he was very personable and professional and we were extremely satisfied with the whole process. read more

No stars. I had an appointment scheduled with them, and no one arrived during the three-hour window. When I called to follow up, all of the phone numbers rolled over to an automated voice message system. No one responded to the voice mail, the follow up emails, or the comment I submitted through the website. Completely unacceptable. read more

They said they would come between 1 and 4. At 4:30, they called to say they would be there within an hour. They never showed and they never even returned my message (from 7pm) asking whether they were still coming. read more

AA repairs is a great company and Taz is wonderful. He is efficient, reliable, trustworthy, and honest. He is also much more reasonably priced than many of the other companies that do hvac and appliance repairs. There is nobody else that I would trust to repair my unit! read more

Awful, this company was supposed to come on a Wednesday between 1:00 pm and 4:00 pm for a repair, they called me at 1:00 to say the tech was sick and could not come, but since they cancelled, they would come "for me" on a Saturday ...between 10:00 am and 1:00 pm. ..... Well guess what? No show , no call! Tried to call them three times, no answer. Will NEVER try to use these folks again! read more

So far, my experience has been very negative. I was supposed to have an appointment between 9 and 12 to get my dishwasher fixed. No one has showed up. I called the office, waited 40 minutes for them to "call me right back," called again and was told they were unable to get in touch with their own technician and they could send someone tonight. (How could they know whether their technician can come tonight if they can't even get in touch with him?) I feel like I've wasted a day of work. read more

Taz left my house in shambles, and while he appeared to be a nice guy who explained things properly, he has not yet called me back (it's been a week) about the part he was supposedly ordering and they are unreachable by phone. Do not use AA Repairs. read more

I initially had a good experience with this company and then they just ended up being an epic fail. My tenants' refrigerator stopped working. AA Repairs came out quickly and repaired it for a very reasonable price. When it broke again, the technician said he thought the door just needed new hinges and said he'd order them for us and come back and install them at no cost. Weeks went by with no word from the company about the hinges. The office told us the tech went on vacation overseas and couldn't be reached. I resent them a picture of the model number and other specs pasted on the fridge door so that they could order the hinges. One month and repeated phone calls and texts later, still no hinges. I gave up and bought a new fridge because how could I ask my tenants go more than a month without a working refrigerator? read more

It seemed like this company would have great customer service. Gave me an appointment window right away and were very accomodating. Then it all fell apart. The technician did not show between 9 and 12 as promised. When I called to inquire, the customer service agent was very helpful and said she would get another technician out right away. At 1:30 no one had arrived and she apparently could not get ahold of any technician. (How is that with everyone having a cell phone!?). We rescheduled for a window between 5 and 8 with a $50 credit for my trouble. I called at about 6:20 to check on arrival and was sent to a full voicemail inbox. Every number for this company was forwarded to a full voicemail inbox that sounded like it was someone's personal cell phone. (The greeting was unintelligible.) It is now 8:02 p.m., no word from AA Repairs since before 2 and no sign of a technician. No thank you, AA Repairs, I will take my business to a more reliable organization. read more

I called Arlington Appliance Repair and there was a strange delay every time I called them. They have their address listed on N. Pollard Street in Arlington, but it's a high rise building. I booked an appointment for the following day between 11AM and 1PM. The guy on the phone was very nice. He wanted a credit card over the phone to charge for the service call, in case we cancel and there is already a tech on the way. The next day came, and nobody called or showed up. I called the main number, which is not the same number listed here. I called that number, and it says no longer in service. The guy was mad and said he'd send someone over right way. 20 minutes later a guy showed up who ended up breaking my microwave grill and shocking himself. He had absolutely no idea what he was doing, He said" I don't know how to fix it" and left. I called the main number, and the guy said he'd call me right back. When I did not hear back, I called him. He never answered or returned any of my calls. I checked my credit card on-line and noticed the $40 charge from web services in Arizona. I called my credit card company, and they billed it back, and flagged it as suspicious with no more charges allowed. Stay away from this company. It's a local number that gets routed to another city. You are not using some local company. I think that most of the Google reviews were posted by the owners of the company. That's just my take on it. I hope this helps other people. read more

I called AA repairs first for a broken washing machine. One of their guys came to my house, looked at it, didn't even inspect it, and told me I needed to replace a 450 dollar pump, after charging me for the assessment.The machine is very high quality and is not even 10 years. This is when all then troubles started. I bought the new pump, but then, for the next half a year, the washing machine kept braking. They did not provide a warranty for their work or parts. At first AA repairs were helpful, continuing to fix the problems of the machine ( after I had paid over 500 dollars!) for no charge. After this I continued to call them for AC maintenance and other minor appliance repairs. In two months, the washing machine again broke, with a code blinking for the pump! When i called AA repairs, they refused to even speak and just hung up on me! three times!!! I don;t even know if the pump they purchased for me was a new one (no receipt nor warranty was ever given to me), if that was even the problem of the machine, and it's been a complete nightmare! I have given AA repairs over 1000 dollars of business over the past 6 months, and even a recommendation for AC work, and in the end, they hang up on their customers! I would not recommend AA repairs to anyone because they feel they can just ignore their customers after taking their money and doing a faulty job in the first place, without warranty or refund if they don't want to fix it! read more

Since I read the good reviews about AA-Repairs, I was confident to try the service. I called to make Appoinment and told the lady that it's commercial refrigerator . She gave us the time slot for next day service. Next day the technician called and rescheduled to be the next following day. Fine , he came as rescheduled date and told me that he would be back again later that day. I waited until the next day he never came nor called. I decided to contacted the company. The lady who spoke to me was so unprofessional and rude. She told us her company never do the commercial use . Why they sent the technician over ? Why they did not tell us at first? Why they did not contact us to inform they are unable to fix my refrigerator ? Why they waited and let us as customer called and follow up with the no show no call?????? I asked all these questions to the lady and the response was hanging up my phone. Sweet!!!!! read more