Have had to call on AA Repairs a few times and am very happy with their customer service. Taz is helpful and gives me an honest and fair assessment, answers calls quickly/follows up promptly if necessary and gives good recommendations. Thanks Taz! read more

Yikes Did not show up during scheduled time window for repair. I could not get the person back on the phone, and was even hung up on. Incredibly unprofessional to "ghost" a customer. Whoever eventually came to my apartment days later from AA had no idea what they were doing, and were not able to fix the AC. I would call literally any other AC repair company, as I will never work with AA again. Also, you might want to update your voicemail that refers to July, since it's now October. read more

These guys managed to book a same day visit to clean my a/c coil. They called 20 minutes before they arrived, were prompt, courteous, and professional. I would have cheerfully used them for my HVAC repairs, but they are not contracted with my home warranty provider and I really need to save the cash. With a ton of similarly-named HVAC guys in the phone book, I think referrals and reviews are so helpful. That's why I wanted to recommend this company. When and if we ditch the home warranty, I'd use them in a heartbeat. http://aa-repairs.com read more

Disappointing to say the least. I'm not posting a negative review because I'm upset and have nothing better to do and use yelp as a virtual outlet and way of ripping someone a new one (I give lots of good reviews)... nope, this company truly is irresponsible and unreliable. This guy has been stellar in the past and fixed my stove before so it seem like the likely step to call him since he did a great job before. I called him to come out and look at my stove, and I didn't get a call so I called and left another message. He said he had something personal come up and that is why it took so long to get back to me, I said no problem. He came looked at my stove no problem, then we spoke about what needed to be done and agreed on a price and he reassured me that everything would be taken care of and no need to worry... so I made arrangements to buy a new stove and called him to confirm installation. Went to voicemail, strange I thought, but no worries I just spoke to him the previous afternoon. I decided to call bc I didn't hear back from him and worried he might not show. Worst case I could make the necessary arrangements else where to make things work... He doesn't call me, and does not show up.. nothing. HE VANISHES? POOF! Right out of thin air... he does not answer his phone... doesn't respond to the voice-mails... and doesn't answer back to the text messages. Super weird I'm thinking but since I've worked with him before, I talked myself out of worrying. He really put me in a bad position and I would suggest DO NOT USE HIM! He is inconsistent and NOT reliable. --------UPDATE------- I texted him telling letting him leaving poor feedback and... WOW what a surprise I instantly get a response and a juvenile one at that. He doesn't respond to my any of my calls, voice-mails or texts from easier in the day. But quick to defend himself... Simple fact is he received my correspondence and chose to ignore it. He then texts me, "not sure about you, but weekends are personal time for rest of the world"....His business hours are clearly shown 24-7 on his website and on yelp open-till 5pm on Sundays. PLUS, there are a bunch of reviews talking about him working on the weekend. I texted him back to point out his hours of operation and he responds, "Lol.. U idiot". Then he tries to apple face-time me (I'm guessing to give me a piece of his mind). I immediately blocked him. waste of time and money. read more

Update: Used AA in the past for HVAC with awesome results - see review here. Went back to Taz with a garbage disposal issue and he was able to come out within 24 hours and put everything back in working order without putting in a new unit. He is polite, timely and above all competent. Prices are exceedingly fair and it is a joy to work with the AA Repairs team!! I had a condensation drain issue with my HVAC system. Taz was knowledgable, on time, and extremely fair with pricing (no BS and he backs up his work). I will use Taz and AA repair for all of my HVAC needs (and anything else his outfit can work on). Can't say enough good things. The repairs were done a year ago and not one issue since. Absolute pros! read more

Taz was wonderful to work with. When I called him about our hvac issues, he immediately made time that day to come by my house and take a look. Coincidentally, our heat gave out the next day making us scramble to have to fix the issue before left town for vacation. Again, I called Taz and he came and installed all the new equipment the very next day. My husband and I were so impressed with the customer service and how Taz took extra time to explain all about our new thermostat, air filter system, and hvac! He also upgraded our air filter which would of cost an additional $200 for free which was so generous! We will be using this business again due to their awesome customer service, terrific knowledge, and efficient work. read more

This past summer my property's A/C went out. My tenants called a popular HVAC repair company who had a technician sent to the house. Their quote/suggestion: complete A/C system change for over $5K. So I called Taz. He came in and quickly diagnosed a bad relay - that's it! Total charge was less than $300. Taz comes in to ACTUALLY discover the problem, not to up-sell you. There aren't enough of these guys out there. He cares about his work and his reputation and it bugs me to read some of these reviews that have very little to do with his skill as an honest technician. If you want to ding him on his response time, then call the companies that pay for an agent to man a desk. Every time I see him, his phone is ringing incessantly. Give the guy a break because he will surely make it worth your patience. read more

Great service, and absolutely fair pricing compared to other companies. I been using AA repairs since 2014, and all I can say is I'm glad I contacted them. Thank you for being so reasonable with your timings and pricing. No complains and will continue using them. read more

I can't say a bad thing about this company. My dryer stopped working all of a sudden, so I yelped appliance repair and I got an after-work appointment the very next day with AA repairs. He came during the window he told me he would with a half hour heads up phone call. He diagnosed the issue as a bad relay in the computer board (or whatever you call it), and it's one of those things that is probably not worth repairing. He was honest, gave me several suggestions for what to do (which I always appreciate) and seemed like a nice guy. Service call price was very reasonable. All and all, I was pleased with the service. Update: I ended up being able to buy the extrended warranty from the manufacturer, so they sent out a repair tech. It turns out that my issue was that the dryer tub was running hot, probably due to the shape of my dryer vent, so a fuse had blown. With a new fuse, everything works perfectly. So this is slightly different than what I learned from AA Repairs, although it seems to me these would be closely related issues. read more

They were a no-show for the window of time they gave us. Zero communication. Didn't respond to any of our voicemails inquiring as to status and then they called an hour after the latest time they gave us to say something had come up and they couldn't come out today. Terribly unprofessional way to treat a customer. We will be taking our business elsewhere. Funny, there is a similar review from 2 years ago and the owner responded to say they had changed their procedures and wouldn't make the same mistake again. Oh well. read more

Called and made an appointment 4 days ago, told them I was taking time off from work to stay home and wait for repairperson. NO SHOW. They have not phoned, emailed, or contacted me in any way. No answer at any of their numbers. This is ridiculous. One hour after the window AA gave me, I gave up on them and called Superior and they are sending someone within the hour. Go with people who know how to treat customers. This is not them. read more

Not impressed at all!! My washing machine needed to the pump to be replace so I called on a Sunday for a Monday morning appointment. Typical of most service contractors they gave me a window(9-12noon) for the technician to arrive. At 1230 on Monday I called and the service rep told me that they were behind and the technician would call when he's 30 mins out. Of course he never called! So I rescheduled for Tuesday thinking everyone deserves a second chance. The service rep was very courteous and promised me that she would place an ASAP note on my appt....hmmm. Well it's Tuesday morning, during the same appointment window, and nothing!! Ugh. I had to call again to inquire on the status of my appt and I was told the tech is coming from Maryland and is on his way. Really!!!! Maryland!! There are no other techs in VA...c'mon! Geez..avoid the utter frustration people and go with another company. read more

After reading all the positive reviews I decided to give them a try. They were able to get me an appointment from 5pm-8pm on a weeknight so I didn't have to take time off from work. The technician did call 20 minutes before he was going to be there which is nice so you don't have to sit in your home for 3 hours waiting. He was professional, courteous, and definitely helpful with fixing my AC unit and also making sure I understood what he was fixing and what I could do to make sure my repairs in the future would not be too much. They did seem a bit pricey but as another person said they could be competitive with our area and it's better than not having AC especially now that we're going through major heat advisories! read more

I have had 2 appointments for Arlington Appliance Repair and they have not shown up at EITHER appointment. I came home from work to be present for the repairs. No phone calls, no communication, or admittance to their no shows. Do not use this place if you value your time. read more

This is, I think, my first ever Yelp review of anything in DC (also, ever). My dryer blew its thermal coupling fuse when I accidentally dried a blanket and it shut itself down instead of burning my condo down. I initially called Sears Appliance Repair because it was the first appliance I had ever had to have repaired in my place, and I cannot succinctly express how applicable the word "moron" is to everyone employed by that service. So this is like a two-fold review. DO NOT USE SEARS FOR APPLIANCE REPAIR. They showed up unable to handle my service call on the first attempt (which I stayed home from work to meet their service window) and then did not show up at all for the rescheduled appointment the following day (so I was home for two days straight from work). I called Taz/AA on the rec of a friend who had a positive experience and they were fantastic. What Sears didn't realize is that people will tolerate failure as long as they are not ignored or misled. AA actually did sort of mess up the first service call because they had to show up like an hour and a half late, owing to some issue with the tech and his phone service. But they were very communicative the entire time about it, and when they did finally show up, he waived the service call fee and proceeded to not only diagnose my dryer issue fairly quickly, but also assist me with a quick side project that I hadn't bothered to get the proper tool for. He left, and promptly called me the next day to let me know that the parts were ordered and when they expected them to arrive. They did arrive within the timeframe expected and we had the dryer up and running again in short order. The price was very reasonable and Taz was an extremely knowledgeable and personable tech. So again, DO NOT USE SEARS. Go with AA. They're orders of magnitude better and more competent. read more

People always seem to have an issue with repair people and I hate all these negative reviews. I work in the service industry and its really sad people don't give good reviews on service. You really just wanna complain about your own lives... LOL! They were quick and friendly. Figured out the problem with our AC immediately and have been nothing but gentleman about everything. You can't find better repair than them! Thank you so much for everything and these will def be the first people we call if we ever have an issue again!! read more

Taz came highly recommended from a good friend. Our AC went out on a very hot day and Taz was able to come out the same day I called. He was highly professional and got right to work repairing our unit. He was very honest and explained the issue in terms I could understand. I highly recommend AA Repairs. read more

Had an after hour repair do to a hot water tank's pressure relief valve went and was pouring hot water out of the side. The part had failed because of corrosion. It hapened because when it was installed, the original plumbers set the tank heat too high without adjusting an additional valve, so it was like the freaking thing was running non stop, 24-7 for the 7 years since I bought the place. Nice, right? Taz made it out the same night about 90 minutes after I called. He had it repaired in about half an hour, maybe 45 minutes. Happily, he had the exact part he needed, so during that hideous cold stretch at the beginning of the month, my unit wasn't without hot water. This is the 2nd service he's performed on my unit and I have already recommended him to other neighbors. He's coming out to service the air conditioning in the spring, because I've found a good, responsible repair person who knows what he's doing, I'm keeping him. read more

Called Taz with a broken furnace. He was able to make it out the next day. Within 10 minutes he had diagnosed the problem and replaced a broken ignitor with a new part he had in his truck. Also had to thoroughly clean the burners that was causing a significant delay in the ignition of three of the five burners. Taz explains everything in detail, provides tips for proper maintenance, and is very thorough. Have also used him with great results to fix refrigerator and a hot water tank fuse. Highly recommend. read more

Great experience and great service. Taz arrived on time and was extremely nice and knowledgeable. The broiler on my stove stopped working. He efficiently worked through trouble shooting the issue, showing me exactly what he was doing with each step. He found that a wire had been split on a sharp edge behind the stove. He repaired the wire, and tied down the rest of the loose wires for me so something similar would not happen again. I highly recommend AA-Repairs. read more

My A/C has been out since Monday night, called AA Repairs first thing Tuesday and left a message, never heard back. I called again at noon and got Taz, he said he would be at my place between 4-6pm. He never showed up, called or answered when I called. Tried again this morning, same result, no pickup, no callback. Went with another company that answered the phone on the first ring. read more

Our first experience with AA Repairs was two summers ago when our HVAC had been "repaired" by another company, who told us there was nothing more they could do. They were thorough, found the problem, and fixed it at a fair price. Since then, we've used AA Repairs for everything from annual maintenance to appliance repairs and installation. They have always been honest, knowledgeable, and take the time to explain what is needed. I've recommended these guys to friends and neighbors and they have all felt the same way. read more

Taz is amazing. Walked through a full diagnostic check explaining every step along the way. Told me exactly what I needed and what I didn't need. He didn't try to upsell me useless things I don't need and even pointed out how other companies try to lie and oversell you. I will be a lifelong customer. read more

They were late but I seriously didn't care because they were the only ones I could get to come out same day. I was so grateful that they came out at 10 pm to fix my AC for a low price. They did so quickly and efficiently. Its a little nerve wracking having people you don't know in your apartment late at night but Caeser was so nice and knowledgeable. And best of all efficient!!!! read more

Top marks -- I highly recommend this company. Taz was prompt, professional, and very responsive to text messages and phone calls. He fixed my broken washing machine within 24 hours. Impressively, he also noticed several things wrong with the dryer -- he fixed them, too, at no extra cost. I'll definitely use AA Repairs again. It's the best repair company I've worked with in 5 years of living in DC. Five stars. read more

I'd highly recommend AA-Repairs for HVAC repair. My AC broke during 90 degree weather, and I first called another company to come out and look at it. They told me it was the fan motor, but the tech wanted to do it off the books, which just seemed shady, so I called around for quotes. AA-repairs quoted me less than others and they offered to come the next day after 5pm (much appreciated so I didn't have to take time off work). Turns out it was a much less expensive fix (blown run capacitor). How often does it cost less to have something fixed than they quote you?! I truly appreciated the honesty and professionalism. I would definitely use them again, and recommend them to anyone who wants integrity and great service. read more

AWFUL. They were supposed to come between 7-10am this past Sunday (third time they were supposed to come) and did not. I received a phone call at around 10:30 from the technician and I told him to take a hike. Don't use this business. Lousy lousy lousy. read more

I was given a window of 12-3 PM on the day I called. 2:50 they called to say it would be 4:00. 4:45 they called to say it would be 5:00. Dude never showed. If their business model is Verizon, they're doing a great job. read more

Tried to book an appointment via email and phone. One email returned after a 5-day delay, telling me to phone them. No voicemails returned. Not cool. read more

They didn't show up the first appointment until after the 4 hour window of time they gave me. THen the guy gives me an estimate for 300 dollars to install a belt. Luckily, he didn't have the part and I ordered it at partselect.com. The part got to me in 2 days and I followed some very vague directions from their website, but got it fixed in about 30-40 minutes. This place will rip you off the second they think you have no idea what is going on. The 4 hour wait, then the idea of waiting for them again for the pleasure of paying them 300 dollars was ridiculous. Skip these guys and look on line for a fix. If the appliance is so seriously damaged you cannot fix it, go with some other company. read more

This was my third time using AA-Repairs. I highly recommend them and will use them again. My heater stopped working- not a good thing in the middle of winter. I was able to get an appointment the same day, the technician (Taz) came on time, explained everything he was doing, and gave me some tips to keep everything running smoothly. Every time, my expectations have been exceeded. read more

The AC went out, and I gave this place a call. They had someone come by a few hours later. This place is beyond excellent. They are fantastic!!!! They guy tool the time to show me everything to prevent the same issue from happening again. He even gave me a few extra tips regarding my fridge and how to extend its life for 10-15 years. This place is awesome!!!!! I would recommend it to everyone!!!! Keep up the great job!! read more

On a 90+ degree day, our AC went out and I called in the afternoon to try to get the fastest service possible. After calling 3 other companies that gave us response times of 1-3 days, I called AA, and Taz was able to come the same day. It appeared to be a call that he added to the end of his day. WIth our urgent circumstance, this was a great relief and much appreciated. To be honest, I was skeptical about the quality of service I would receive from someone that came the same day. I couldn't be more wrong. Taz was thorough, informative, friendly and professional. He explained every step of the repair, with maintenance tips for me to use for the future. It was definitely one of the best repair experiences I have ever had. read more

I waited all day on a Saturday for them to come to fix my Kenmore stackable washer/dryer. After leaving a message on their voicemail I received a call from a tech who said he be there around 5 or so when the appt was for 10-2. OK, so he shows up, tells me what the washer needs, but they'll have to order parts - he still wants a deposit on the work though. ok, so he's supposed to come back on Tuesday and I get a call Tuesday night (after the appt) that he won't be able to come until Wednesday because he couldn't get the part. Then on Wednesday another guy shows up (seems the Saturday guy was a subcontractor) with not at all the correct parts. The Saturday guy clearly explained to me what was needed - and I don't know how to repair washers - so why the actual repair guy ended up confused I have no idea. He then told me that it was not possible to repair the washer with only one guy - and that he didn't know how to do it anyway. So he apologized and said they'd rip up the check - good thing the guy on Saturday told me the wrong name to write the check out to as well. Regardless, it was a week after it'd broke at this point and nothing had been accomplished. I would never call this chaotic group back again. (ps - the washer was totally repairable, and with only one guy, that guy just has to know what he's doing. check out my other reviews for who fixed it.) read more

Their Website says 100% satisfaction Guaranteed, I can Guaranty you it's a 100% lie! I cannot begin to comprehend why AA - Repairs hung up on me! It would have been so much easier if they lived up to their creed by simply sending out a different technician! Positive feedback should be the norm! There is nothing exceptional in delivering the service you get paid for! What you ought to know is how AA - Repairs handle costumer complaints. At the end I didn't know what was wrong with my dish washer or the exact cost for repair. Why would anyone pay $59 to be left off where he started! On Monday, I scheduled an appointment with a technician from AA - Repair for my dishwasher, and it was decided that a technician was to meet with me in my condo the very next day between 4:00 pm and 7:00 pm. On Tuesday I left home early in order to be able to leave work early and meet the Technician. He called me around 3:15 pm and said he had another job somewhere else and would like to reschedule for the next day. I said I couldn't. He then asked me if I was aware that it would cost me $59 for him to check my dish washer, but that cost will go towards the repair if he was to fix the issue. Although I was never told about the $59 fee I agreed to the terms and said that I was still willing to meet with him. He was visibly doing everything possible to cancel the appointment, but I couldn't afford to wait another day. He finally showed up at 4:30 pm on Tuesday, he checked the inside of the machine, closed the door for less than two minutes poured water into it, prompted the door open and with a screw driver tried to replicate the issue. He kept on saying: "you see, you see... that's probably the issue" Needless to say that I didn't see anything; it was pure smoke, in order for him to rush out the door. The guy had a plan and I wasn't part of it! He concluded that it could be the "enclosure assembly or the "control panel" then he made a phone call to ask his warehouse if they had LG parts, they didn't. He said it would probably be better to buy a new one but I could still purchase the part on the internet. I gave him a $59 check and he left. His visit lasted for less than 15 minutes and he never bother to at least unscrew the cover to check the wiring! The very next day I called AA-Repair and spoke to someone. I told him what happened and stated that I would like to get a second opinion at no cost from a different technician. He said he was sorry for what happened and that he would check his schedule and will call me back. I never heard from him again. Two days later I called AA -Repair, I got someone on the phone and while I was explaining my issue, he HUNG UP on me! I could never get someone to talk to again! Do yourself a favor, try the competition! read more

My AC unit completely stop working with neither the compressor or the fan working. The tech that came out was extremely friendly and knowledgeable. Having an unusual placement of the air control box, it made it very difficult to get to in a small attic space. He not only had my system up and running again in no time but he fixed a couple drainage issues, added a sensor to alert me if there is another stoppage, and helped me level out the AC unit to prevent problems down the road. Great company I would definitely recommend and use them again if ever the need arises. read more

Taz at AA Repairs is phenomenal! He services my entire building and knows it like the back of his hand. We get our HVAC unit serviced every year and this year was particularly tricky because of a lot of new construction going on next door which resulted in a lot of clogged drains and flooding. He explains everything as he's doing it and tells you what to look out for so you can prevent any major issues. He'll be back in the building next week and said he'll stop by just to make sure everything is operating correctly and to bring us a backplate for our thermostat. Super polite, professional, friendly, and knowledgable. I cannot recommend them enough! read more

Highly recommended! Taz arrived promptly, worked swiftly, and offered great advice for my home repairs. I will definitely call him again. He was respectful, honest, and explained everything very clearly. I felt like he was a family member helping out, very warm and trustworthy. read more

Very quick to respond to phone call and same day service. Technician called 10 minutes prior to arriving. Came back the next day to finish the job. Definitely over-priced, but nothing I could do since AC was running. read more

I found AA Repairs on Yelp, so after a truly wonderful experience using them, I wanted to add to the Yelp reviews so more people could find their way to them. I can't begin to sing their praises highly enough - this company embodies what I thought was a long-gone tradition of superb customer service and superb work. Honestly, they're amazing. I called because the water/ice on our fridge wasn't working and our dishwasher was leaking. Taz came out to check it all out - he figured out the problem with the dishwasher in literally a few seconds and then he took the time to show me where the leak was and explain it. The fridge was a tougher case, but Taz not only stayed a long while on the first visit trying a variety of things and explaining each as he did it, then we let the fridge sit unplugged for a few days to be sure it wasn't a frozen line and he came back a few days later to continue working on the problem. He figured out what it was and we opted not to fix it since we're moving, and all he charged was a $50 service fee - which amounted to many hours of work! On top of it all, Taz worked for an extra half hour with my husband because the electrical outlet where we plug the fridge in wasn't working (we were using an extension cord) - totally not something he had to help us with but he did it out of the kindness of his heart. Overall, these guys are fantastic. They take the time to diagnose the problem, explain it in understandable terms, tell you what to do to keep your appliances working in the future and it's all at a really competitive price. They even offer a military discount. It's good old fashioned customer service and quality work. They've won a customer for life in me - try them out, you absolutely won't be disappointed. Thanks, Taz!! read more