We have had multiple problems that AA Cassaro Plumbing has taken care of for us. We bought this older home 3 years ago and there were several problems we needed taken care of several different times. They were on time, friendly but very professional and explained what the problems were and what needed to be done to fix them, along with estimated cost. They knew we were seniors and went out of their way to send a tech to us very quickly. I would recommend them for any type of plumbing problem, or plumbing updates as it were, as they are reasonably priced, always on-time and very professional.. This also applies to the office staff who goes out of their way to always keep us updated on the service tech's ETAs. Thank all of you for the great work. read more

I'm surprised they don't have a better rating. They've always been really great for me, and even fixed an issue that SEVERAL other plumbers couldn't figure out. read more

Got a notice from SNWD that we had a continual flow/leak in our system. Called AA Cassaro (recommendation from someone). My initial visit with Sam was great. Wonderful knowledgeable man. I agreed to have his guys come out. They came out. Fixed one leak in the drip line, said they were going to fix the leak in our water valve box. They went to Home Depot to get parts to fix. They said everything was good to go. Two weeks later, we get another notice from SNWD that we're leaking. I went out to the valve control box and it's full of water again. I call Cassaro last Thursday, and they said I'd hear from someone regarding when they can come out to fix. Crickets. Tumbleweeds. No call. I call Monday of this week and they schedule me for today, Andrea mentioning Sam himself was gonna stop by just before 11 am to inspect the issue before his guys tackle it. It's now 11:41 am. Just spoke to Beth re: where the hell my guy is to which she replies,"Oh didn't I schedule you for 3-4 or end of day? This is the second time they've rescheduled Sam and or his guys and not called to notify me they're not coming. WTF'ING F!? I booked out my entire morning only to find out Andrea telling me "Sam is gonna come by just before 11 am to inspect before his guys fix it" (again!) Only to find out 1. He's not coming at just before 11 am. 2. I guess I'm just supposed to spend my whole day at home waiting to get something fixed that wasn't fixed when it was fixed! I told her to tell Sam forget it. And if you don't throw away my bill (certainly not for services rendered) we're going to court. Going to contact Dave Hall at Fox 5 Las Vegas. Boy am I going to rant. How damn difficult is it to make an appt and write it down in the appt book. Especially when you specify when Sam is going to come early! read more

AA Cassaro Plumbing - Box under water again. - Plumbing Near Me - Las Vegas, Nevada

Scheduled to get my old food disposal and sink replaced 5 days window Arrived between 830-930 as mentioned, job took about 4 hours to complete Very pleased with the results & the service Glow UP is REAL Thank you AACP read more

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Highly recommended(!) We replaced toilets in both bathrooms and had a full-house water purifier system installed. The system works great, less soap now needed for laundry and the dishes come out of the dishwasher without spots. Also, great tasting water from every faucet in the house. Cassaro's ripped-out the old kitchen under-sink purifier free-of-charge when we asked Joe if that would be included in the quote he had already given us. They arrived on-time, good communication, accurate billing (and NO, we didn't have a problem with their credit card fees since we wrote a check) - and most importantly, the work was performed in a competent and professional manner. Only unexpected complication was the replacement of the water pressure reducer valve, it was original to the house and 25 years-old, --including parts and labor, was towards the lower end of the going rate now days for such a replacement. read more

AA Cassaro Plumbing - CorePro 1500 Series. Should last 10 years. - Plumbing Near Me - Las Vegas, Nevada

Used Cassaro for an issue at my house. Service was great. Came when they said they would and explained in great detail the issue and didn't have any unexpected surprises. Guys that came were courteous and professional. I will be glad if I never have another plumbing issue again, but if I do, at least I will know who to call. read more

Sam and his staff are great. I had a main line leak and they got it stopped. Quick service and cleaned up you would not even know they were here. Saved me 4000.00 from other estimates. read more

These guys aren't always the quickest to call back, in fact I have even been completely forgotten about. That said, I have had experience with a few of their plumbers and the actual work they do seems good quality. $125/hour, +3% fee if you pay by credit card read more

Joe and his team are the best! I have a commercial kitchen that has had some challenges and they came through everytime, on time! They are knowledgable and pleasant and fixed a situation I thought was unfixable..thanks to all who helped make it happen from start to finish! And they clean up area when they're done too (not all workmen do)!! Thanks again for a job very well done! read more

Efficient and expedient. Our 1940s DTLV bungalow was leaking under the toilet and bathtub. They snaked it and caulked it in no time at all.

The appointment time came and passed. Received a call twenty minutes later claiming service provider problems and could I reschedule in a couple of hours. No, I took off work to be there on time. Had to return to work. read more

Joe the owner is a master plumber but unfortunately that's not who is going to come to your house to fix your plumbing. My guy Felix was on the younger side and had only worked for the company for 5 months. Decent but not great. Replaced the pressure reducing valve out in garage. Forgot to put collar on first so had to unsweat the just installed pipe to install it (I had to point it out). And he did part of it out on my nice driveway instead of getting a scrap of wood so of course I have a burn mark from his torch. The valve they used (I trusted them to get the valve I needed) was only $300 from Home Depot (has to be ordered though) but they picked it up at the local supply house and charged me $700! I know there's a markup for picking it up but not $400. With the labor the valve replacement was around $1000 (Joe had previously told me it would be around $600). I don't ever expect anything to cost what someone says but this was almost double. Better companies out there. read more

Please note, it's very rare for me to be annoyed enough to post a review. Purchasing manager and scheduler have been great on the phone. First plumber was fine on changing out some flappers. However, 2 toilets still leaked after the flappers where changed. Second plumber came out to A) install 2 rainfall shower heads (1 decent size at 18inches and one big size to help me with installing at 40inches) and B) check why the two toilets are still leaking. Second plumber only checked the one toilet and than left to get parts. Never returned that day even when I called him to remind him about the rest of the job. He came back the next week after I called the office. But didn't do any work just "took notes" on the work to be done. Called again, three weeks in, toilets still not working, and was told would be $400 for a simple mount to ceiling job that I wanted a plumber to help me - only because the shower head was heavy and I can't do myself - when I said that's too expensive I'll just have the handy man help with that, was told "sorry have a nice day." No scheduling or anything else about the smaller shower head. So 3+ weeks now, 2 non functioning toilets (master bedroom and downstairs common room) and still no shower heads for the downstairs shower (18inch) or master shower (oversized 40") Very annoyed former customer without working toilets. If you need timely service with the job actually completed or have any marginally atypical job request, look elsewhere. read more

We have worked with this company multiple times now having main lines replaced. They have always done an awesome job of diagnosing the issues with a common sense approach and have always been able to get the work done quickly and efficiently. We recommend them to anyone needing assistance with ANY plumbing needs! read more

I have been a property manager in the Las Vegas community for over 10 years and I have tried many plumbing companies. I have to say AA Cassaro Plumbing is the best!! They are not only the most honest company but they do the best work and they are the friendliest. From the plumbers to the office team and the owners....you guys are awesome!!! Jennifer C read more

These guys were great. From the first call they were friendly and knowledgeable. They said they would happily come to work on a gas hookup as they are certified by SW Gas to handle such situations. They communicated throughout the process. Appointment was a breeze. Guy didn't have all right parts but that was due to an irregular size gas pipe fitting on my house. Had a quote from another company for over 400. They came out and did it for 150. Whew what a great company. Will keep these guys on speed dial for my plumbing and has needs. read more

AA Cassaro Plumbing is the ONLY plumber to call if you want reliable, honest, knowledgeable technicians in your home or business. It is refreshing to know this company genuinely cares about its customers. From the internal to the external employee's, we have always received the greatest customer service. We have had re-pipes, water heater, water leaks, clogged drains and sewer lines and they have always resolved the issue. I have my entire family using & reccomending A.A. Cassaro Plumbing. It is heartwarming & worth the share the time this year when Team Cassaro went out to my 82 years young, Aunt Max's home and called me personally to report their findings & shared the investment amount it would take to correct the water leak in her wall. Although my aunt wasn't happy about the call, I WAS! Sam, the Plumbing Service Manager made sure I knew the scope of work involved & wanted to be sure my aunt fully understood as well...which she did. It means the world to know people care about our seniors and not just about making a sale. Thank you Team Cassaro! Y'all are the BEST! read more

Once again AA Cassaro holds the title of the best plumbing company in Las Vegas. Yesterday Albert came to our home to look at a faulty garbage disposal. He was efficient, smart, and very thorough. Explained exactly what he did and why. This company is honest and fair. Second five star review from me! read more

Called to get a water spout outdoor fixed, wasn't sure what it needed so depended on them for the quote and inspection. I was told no problem pricing between $150-$200.00 ok, so I go ahead and schedule it only to find out a few hours prior to the work being done that oh it's somehow now a bigger job and going to cost $500.00 and cutting open a wall despite the first inspection not mentioning any of this. So now you have doubled the price and given me no valid explanation as to why it turned into double the price and a bigger job even though they had already come out and looked at the issue. I was given no reasonable or plausible explanation to this. Pretty disappointed in the service and communication and they did not seem to care at all. I wouldn't recommend them for plumbing needs. Service guy Josh was nice but company as a whole doesn't seem to care to communicate. read more

AA Cassaro Plumbing were quick, informative, and communicated with me on addressing the problem! Ben came out and was able to fix a clog that a previous plumbing company gave me the run around on and said they would need to fix from the roof... which they were not able to do. Ben was efficient and able to fix the problem that effected both my house and my neighbors. I would recommend AA Massaro to anyone in need of a great plumber! read more

We've been a customer of this company for 20 years since our neighbor is now a retired employee. In the middle of the night, water heater #6 blew after only 2 years. So, I called first thing this morning and was told they would NOT honor the 6 year warranty and I would need to pay $1300 full price for a new install of the same crappy brand. So, I called around. Two other companies offered to honor the warranty and replace it. I was shocked! Why would a company we never used honor a warranty that the company who installed the water heater just two years ago refused to honor? As it turned out, we decided to go with a tankless system and avoid the repeated future failure. So, I called back to inform them that "other" companies would indeed honor the warranty and that they had lost a customer and our referrals. I was then told that Roseanna misspoke and they would now honor the warranty. Too late! I will post a great review of the company that showed up on time and with a new tankless system and who spent all day to make sure we were taken care of by this evening. read more

We recently used their service because our water heater warranty was only covered by a limited amount of plumbers. They did not arrive until 4 hours later than our given time, they billed us for the time the plumber drove from Henderson to our home in the Southwest which I have never heard of before in my life. He did not quote us a price before, he told verbally an amount to give him cash for with no invoice or receipt so we declined payment until someone from the office would contact us. Numerous phone calls and messages left to call us...still never heard from them until 2 weeks later we received a bill still with the drive time billed. NEVER USE THEM if there could be a negative 20 rating I would have given that. I rarely am this disappointed and trying to resolve it has been a waste of time. read more

Pat came in to look at some of my hot water issue. He was so efficient and courteous. The solve the problem that I had for a while in a short time. The whole process was painless and swift. Thank you team AA C read more

Jerry Ridge and Ben came out to redo my mom's shower.These two gentlemen were professional even when times got tough. There was an issue with the drain pipe when they pulled up the old shower pan, these two were able to fix the problem so that it would work properly. There were so many issues that these two professionals faced being that it was an old house. They worked late into the night and refused to leave until the job was done perfectly. I would definitely recommend this company and these two specific plumbers to anyone. read more

Tommy Franco from AA Cassaro plumbing is awesome!! Whatever we needed done he fixed. Definitely would recommend these guys.

I hired them twice to do work in my house. I have to say the company is organized, they communicate properly, their workers know what they're doing and they do a good job. That being said they get paid per hour and they will drag time doing nothing to get more money out of you. This last time the plumber came to fix a leak under sink. Had to go get parts and return another week. Came back two weeks later, said he was going to "go to the truck to get the parts". Half an hour later he came back. Spent 40' trying to replace a sink faucet hose, without being able to and while being advised by the homeowner to concentrate on the leak. Finished, went to the truck to get the paperwork. Came back another half an hour later!!...... I got charged $300, it took two days and about 5 hours of my time to change two PEX pipes under a sink that would take any handiman 15mins. I called the company to let them know I was being charged two hours of labor while one of them the employee spent outside of my house doing God knows what. They said a service manager was going to look into my bill. They cashed the check and never got back to me, so evidently, it's the way they are used to operate. The first time wasn't much different I got charged an hour and a half of labor for replacing a shower arm. Thank you, but never again, might have to go with a smaller company that has more respect for their customers time and money. read more

We needed some work done on the toilets at my office and since I had Cassaro out to my house and were terrific I called them. They were awesome as I knew they would be. Showed up when they said they would and were actually here at my office before I was! The technician came in, was professional, fast and got it all taken care of in less than an hour. Very reasonable in price and we are all great. Thank you Cassaro Plumbing. Your the best!!! read more

I've used AA Cassaro Plumbing twice, now. Once to fix a leak under my toilet and today to replace my kitchen faucets. When I initially called about my sink, the receptionist asked if I had my own replacement faucet and when I said I did not, she recommended I go purchase one at Lowe's or Home Depot because it would save me a LOT of money to buy it myself rather than have them provide it. Then all they have to do is install it for me. I thought that was really nice and honest! Both plumbers that have been to my house are very friendly and professional, and service is speedy and affordable. read more

Excellent people, service and value! I will use AA Cassaro for ALL my plumbing needs! They are #1 in my book!! Thank you Roseanna for helping me out! read more

AA Cassaro Plumbing family is absolutely the best residential and commercial plumbing service. You can call on them anytime to do what they say and at a competitive pricing. My family has exclusively used AA Cassaro because they are professional, smart, and value their customers. read more

My company has literally spent thousands of dollars with this plumbing company. Every time they came for the same issue they sent a different plumber so we would have to explain the situation over and over again each time. Every single plumber that came out offered a different solution at varied levels of cost to us and our landlord. We have old pipes and tampons, wipes, and toilet paper get stuck in there. They suggested a clean-out after coming multiple times to the location to snake the pipes because they said that we would be able to snake it ourselves, which cost hundreds of dollars, and that didn't work and we couldn't snake it ourselves. They suggested that we flush the pipes, we did this twice, costing hundreds of dollars, that didn't work. They came and snaked no less than 6 times over a six month time period. The last time they came I was out of town and my assistant was there. They snaked and reported that there was actually nothing wrong with the line, but happily charged us another $170 for the work of doing nothing. We finally resolved the problem ourselves by putting in a new toilet. We did the work, we didn't have Cassaro do it, and we haven't had a problem yet since putting in the new toilet. We paid them thousands to do all this work that never resolved the problem when all we needed was a stronger flush toilet. To make matters worse when they came the last time since I wasn't there they couldn't collect the $170 check. They sent us a bill. I tried to pay online and over the phone but they charge a 2% fee for using your debit card. Credit card fees are standard for clients to pay you this day and age. When I complained about the fee and how we had spent a great deal of money with them they told me I could go elsewhere and Rosanna said I could "knock myself out" when I said I was going to report them to the BBB. What kind of customer service is that???? They send different plumbers every time, who offered us useless, expensive, and different non-working solutions every time, then squabbled over a 2% fee when I wanted to pay them their $170. I hope the extra $3.40 was worth this review and the loss of all our future business and any business I might have referred to them, which I am in the habit of doing for companies I get good service from. I'm sending them a check because it's ridiculous for a company in 2016 to charge a percentage for paying with cards. Wake up, it's not 1980. I have such high standards for customer service. It bothers me so greatly to be treated this way. Customer service is always the most important part of a transaction to me. I'm so terribly disappointed in the way I've been treated and especially with the interaction with the people on the phone. All for $3.40. What a waste. read more

I called this company to look at my hot water heater. The technician that came to my home was outstanding and very personable. He immediately noticed that whoever installed my hot water tank installed a valve backwards above the tank where the cold water comes into the tank and the hot water leaves. This valve has a thermostat that regulates the hot water going out of the tank to a temperature maximum of 120 degree's. The technician used a couple of wrenches and flipped the valve to the correct position. This job took about 10 minutes. After that he made sure the hot water in the house was getting close to the 120 degree's. When I received the bill from the company the total due was $211.00. I was shocked they charged me that much for such a small job. The bill said there was 2 hours of labor at a rate of $98.00 an hour. There was also a fuel adjustment fee of $15.00. When I called the company to discuss the bill they told me that the hourly rate I was charged started when the technician began driving to my home which is in the NW side of the valley. The technician and I talked about many other things while he was there to include the Las Vegas Raiders arrival in 2020 and my military back ground. I had no idea my conversation was being billed at $98.00 an hour. During my conversation with the company concerning the bill they stated the bill was correct and was unwilling to address my concerns or adjust the bill. My recommendation is to avoid this company at all cost and find one that will not take advantage of you. read more