We were never booted, our driver made 3 attempts to pay, once in the storage and twice with the guys on site while they were arguing with another truck driver. He was told to wait which he did. After 20ish minutes, a tow truck pulled up. He was towed. I have the recorded phone calls where they explained that our fee was $2700ish and that we could pay with EFS or ire and that our driver could not come onto the property to get his truck. We had another driver show up with the $2700 EFS check. We were told that they would not accept it, they would only accept a wire and that the fee was now $4900. On the call, the tow company was asked why the jump to $4,900. We were told, "Because your driver assaulted our driver and wasn't arrested. Again, we have her on a recorded line making this statement. If you look at the invoice, you will see that we were not charged for anger, driver not being arrested or violence or anything resembling what this employee explained. Now, they did bill for 5 hours but I would like to state that it is pretty obvious that A1's caused most of this delay by rejecting a payment after they initially agreed to accept it. IF there was a delay in verifying the wire transfer, it was a delay caused by the tow company in their refusal to accept payments that they are legally required to accept; credit card no fees etc... Any expense related to this can not be billed to the victim. Impound $0 Tow/Hook Fee $ 430.00 It did not take 5 hours to tow this vehicle 4 miles. They have billed 5 hours of time, for what???? We have the dash cam footage to prove this. Trailer $465.00 Why is it more expensive for the trailer. If they towed them together, they why bill individually for each? Scam 2nd Helper $100.00 By TN Law, Helpers can only be billed for the time of arrival until the time that the hook was completed. Maybe 30 minutes. Fuel $0 These people are violating numerous ordinances, state laws and regulations and the consumer protection act. The only way to stop them is if you guys go out and write them violations for each infringement. We are willing to file an official complaint if you are willing to write them violations. As long as we can prove the violations, Mr. Cathey can not claim that Memphis is picking on him. There's much more, how about them stalling our driver who was trying to pay, while the tow truck was on the way. Your city attorneys are FAR more intelligent than I on this stuff, will they help? I almost forgot to mention, Tn State law clearly indicates that if the driver returns before the hook is complete, the t tow can not go forward even allowing for the issuance of an invoice WITHOUT payment. Yeh, there are about 4 violations in that. Your ordinance can get A1's out of this requirement. Our driver was present even before they got around to him because they were waiting for him. Is it legal to charge a $400 boot fee? This is where the arguments start that lead to the delay while a tow truck is in route. It's total crap. This blatant for this long and no real action? Yes, you got him suspended momentarily but it is time to take real action. Is this single corked tow company owner more powerful than the city of Memphis administration? God I hope not. read more

absolute crooks...run run run. they will swindle you out of way more money than necessary and hold your vehicle until you cough up the surprise fees and costs. read more

18 wheeler pulled into Valero pm Winchester and Lamar. The clutch was going to the floor and needed a solenoid. The driver was with the truck and not restricting anything. He had only been there a couple of hours. They towed the truck and charged me 1140 plus 265 to remove a lock off the trailer. This was predatory towing. read more

https://goo.gl/maps/HUPTRshjAe3JXHN8A if you can open this google review...A1 Xclusives lack of care, respect for customers time and committment are all documented...you will be sorry you called them for help. read more

Very polite and professional. Car was handled with care. There service didn't take long and they were quick to respond.!