Gross negligence. Wayne, the owner of A1, installed my original system, knew any changes had to be designed by an engineer, but submitted my application to the health department without it. 3 months after he said everything would be completed!!!! Dishonest would be too kind in describing this incompetent bunch. They were not going to follow the approved relocation plans!!!!!! It has cost me an additional $3,000.00 to complete the project thanks to the incompetent septic experts at A1. Wayne even refused to return phone calls to resolve my issues. Next stop, the BBB! read more

A1 Septic Service - A1 moved septic control box from side of house to middle of yard! Pleasing, no? - Septic Services Near Me - Jacksonville, Florida

We made an appointment last weekend for today Wednesday at 430 because this is the only day that I have off to have them come. I get a call today 20 mins before they are supposed to arrive saying they sent their workers home because they have no work so we would need to reschedule. Absolute worst customer service ever. I will not be using this company again and do not recommend. There is clearly a reason you dont have any work if this is how you treat your prescehduled appointments. I would have understood if we had been notified earlier in the day, but for me to stop everything im doing to make sure im home in time to then sit and wait for nothing, that is unacceptable. Very disappointing and unprofessional. read more

Had my septic pumped in Oct 2021. Had a different septic company out this time because we had bad service in 2021. Come to find out they never pumped my septic. Only my dosing tank. New company came out and located my actual septic lid and it was beyond full. Called A1 and lady said that's impossible and I was wrong and new company is wrong. But the tank they did empty wasn't my septic tank. Please people do your research before choosing this company. Also on first visit in 2021 their tanker broke down in my front yard. They didn't pump first day but was trying to changer me a service fee for showing up and not pumping. Then next day they came back and pumped apparently the wrong tank. read more

DO NOT CALL THIS 'COMPANY' THEY ARE A JOKE! They came last week to do a routing septic tank emptying and did not seal the tank when they were done. Open 24 hours?? I don't think so, we called for 3 days before we could get through to someone who happened to be the demented , rude, and lying owner. Instead of admitting her guys made a mistake, she proceeded to tell us we had 1. Drain field damage, when hat didn't work she told us we 2. had a cracked lid. I told her we have neither so she asked me why we called them in the first place. Good question and will never made that mistake again. They caused property damage, money out of pocket to fill their crater left. The worst and hopefully will be out of business soon. AVOID!! read more

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Outstanding and Professional -All the Way!!! *****Professional and Effortless appointment scheduling. Mr. Jermaine and Mr. Eddie are true Professionals!!! I received a courtesy call, saying they were enroute to my property and after arriving that did a phenomenal job of thoroughly pumping out my septic tank, replacing and ensuring a good seal was done. Thank you for the opportunity to provide a review on your Company and the Professionals that work there. read more

If I could give negative stars, I would. DO NOT call this company for ANY type of services. They seemed professional until it was time to accept responsability for what they did to my friends septic tank. They were called for a routine pump out. They broke the lid and half of it fell into the septic tank. They let my friend know what happened and even put it on the invoice and said someone would call her to schedule a time to fix it. The following Monday she never recieved a call so she called on Wednesday. The girl in the office said that it was not noted on her invoice and no one told her about it. She also said they were not liable for the lid. They wouldn't answer the phone after that conversation. Once I learned of this, I looked up reviews and found out that this was pretty normal for this company. They cost you more than what they save. I have found that to replace the septic lid can cost between $170 up to $6100 depending on the type of septic tank and lid. My friend sent me pictures of how they covered the lid, they used a piece of concrete from her yard and used one of her cushions from one of her chairs. Unprofessional con artists at this point. Usually I don't write bad reviews, I know some people have bad days, but when you don't accept responsability and do the right thing, I will let people know. Go ANYWHERE else but here. read more

A1 Septic Service - Septic Services Near Me - Jacksonville, Florida

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Easy to schedule appt, and arrived promptly. Everyone I came in contact with was polite and professional. I would recommend for your septic needs. read more

I really appreciated their common courtesy their urgency of getting what I needed done it was a last minute don't know much about it I was happy with the job appreciate them they were there when I needed them and I give them five stars Marietta area thank you Tammy D read more

DO NOT CALL THIS COMPANY FOR ANY SERVICES. Called to get small septic tank empty .When I called was giving a time for services to be done 7:30AM to 8:30 AM didn't happened they called me at 4:30 pm said be there in 20 minutes waited no show. Called the drivers of course they were at the wrong address waited another 30min for them to show up after missing all day of work .left a voicemail next day to make payment got a call back 3 days later the guys that came out was to put a ticket in for pump to be change as requested by me was not done. The lady that called back from A1 septic had no clue about the request .The lady from A1septic was very rude when I mention my issues she started treated me like I was lying rudely said to me to you want us to go back and fill up the tank with everything taking out that's what my manager said to tell you. That not how you treat a clients POOR COMUNICATION !! 0 STARS read more

As a 7 star rater on Gmaps with over 3 million reviews I gave this company 1 stars. 1 because I liked the work I did and 1 because the help Wayne gave me. Unfortunately this company does not know how to pay their employees properly. Also at this moment their are addicts that work her. They do have Tool man Taylor (Jesse) that works here. She will take the tools from you that you are using and make the work harder for you. Also the lies that spread around is crazy. You can get bad-great work done. Its family run which is great. You can expect to be called a drug addict acoholic and many other names by wayne. I wanted to post this after I was paid my last check just incase he didn't pay me. He is known for that aswell. I wish them the best of luck but as I type this im debating of talking to the city and mailing in addresses. Always keep track of what you do and where you go. read more

Services appear to be limited. Pump out yes, complete system replace yes. But if you want a repair, call someone else. My service request was for them to come to the Mandarin Area and help with septic repair. I was hoping for a younger employee capable of assisting with the heavy concrete septic lid. The gent they sent out was older than me and unable to move concrete lid at all. He was kind and knowledgeable and offered a quote to completely replace my system, exactly what I did not want. I have had two other septic service companies here after A1, asking if I needed to replace and both said no. A simple repair was completed. A friendly offer to rip you off, is still a ripoff. Trying to find someone local you can trust is getting harder. /shrug read more

Had a time set for Friday morning from 9-11 am Called at 11:15 and was told they were running late but would be here in within an hour - ok no problem I started calling around 1:30 and they did not answer any. Of my calls At least act like you care about the customer just a little and let us(them) know you're not going to make it at all I would have rated no stars but yelp makes you at least give them a 1 star read more

This company is worse then one star. BBB give them an F, you need to heed the warning. I deal with many contractors and have never ever been treated like this. Putting in a septic system they ripped through underground power lines and waterlines. I begged them not to drive heavy equipment up my concrete drive way because there were other approaches, did the listen? No. The rendered my driveway crushed rock, broke limbs off of live oaks, dug up the backyard in way unimaginable. Damage in the 10's of thousands, they compensated me 500 bucks. They claim to clean out tanks but if your not there they don't. No solids. They are a nepotistic family and Diane is at the top of bottom depending on perspective. The worst part is they are incredibly dumb, I mean real dumb. They know me so I do this at personal risk but they will hurt your property big time. Call anyone else read more

A1 Septic Service - Broken limbs - Septic Services Near Me - Jacksonville, Florida

If you call A1 make sure you check behind them because they will leave shit in your tank.

I had a service today , 2 guys come and pump but then left area open saying get plywood to cover then we go look and concrete slab was broken by them you could see it down on the side. Fucking bastards! Don't call these money hungry $&$&@@! NO STARS FOR YOU I did call to report this to them , well guess what, that was just as bad SO I have them a cursing after trying to remain professional. read more

Charged a lot of money to do shoddy repair work on septic tank. Would not stand by their work. Do not use them.

I called on 1-17 to set up an appointment and was told they would be out on 1-18 around 12 ish. 12 o'clock came and went and no one was out to service our septic tank. We are now out of a bathroom till Monday when I can reach another company, Def will never recommend them and if it was an option there would be zero stars given. Consumer beware read more

I called in early January 2023 , Dyanne answered the phone I told her when I flushed One toilet the other's gurgling. She said drainfield needed replacing I ask the cost she said $1,500 $585.00 for the prermit and the rest was applied to the work . So on Jan 7 2023 $1500.00 was taken from my checking acct . A month went by I heard nothing , another month nothing I was calling Dyanne And she would not return my call . This went on for about 3 or 4 months finally I got her on the phone and they had not even applied for the permit.we got into a screaming match and Wayne Joyner who is to the best of my knowledge is the owner heard us . in about 30 minutes Mr Joyner was at my door , said Dyanne was his sister and he would like to strangle her and I replied I would like to help him Dyanne apparently doesn't return phone calls. the last time I talked to Dyanne she said the lot wasn't large enough , I assured her it wasn't going to grow. I was very fortunate and thanks to the city ofJacksonviillegal I was able to provide a way in for the eq that would not ruin the rest of my yard. The end of May they took down 3 panels of white vinyl fence of which Mr Joyner assured me they did every day and started digging leaving A very large hole for 3 weeks waiting for me to get my irrigation man to fix the lines they had cut but did not tell me Joyner had ask if I had irrigation system and if I had somebody that worked on it. Nobody told me that it had been cut just threw the broken pipes back in the woods.it did not pass health dep inspection first time they finally filled the hole June 30 th . They ran out of dirt instead of ordering more to finish the job correctly they pushed the dirt from behind me to cover the 6 inch space under my privacy fence the dirt is so soft I am going to have to pay someone to bring more and even it out I am a widow 83 years old and on a fixed income. It is so soft I got a small bottle brush tree and had to use an old trellis to hold it up. By this time I had paid them $3400 with the same amt when finished . I ask Joyner to pay half of the cost of the irrigation bill $750.00 he said he would that was a lie to . The men that worked seemed to be working hard and it was extremely hot I think it all goes back to management. DON'T HIRE THEM FOR ANYTHING Joynerowes me $375.00 that I will never see but if I had to do it all over I would dig it up with a tea spoon before I would use them !!!!!!!!!!!!!!! Jeannette Walker read more

8/28/20 I paid to have my septic Tank clean out and replace my old pump with a new pump, 14 days later my septic stop working again, sewage backing up in the house again this was on a Friday evening, company was not open on the weekend, I had no toilet or shower usage. Called on Monday they did send a crew out but the pump they had replaced on 8/28 was not new it was a use pump. Thank God it quit before the year guarantee had expired I have learned from now on to keep my old pump and make sure the new pump Is new out of the box to be replaced. The crew that came out the second time was very knowledgeable and fixed professionally. It was very inconvenient and could have been handled correctly the first time. What the first crew Did was very dishonest. Not good for the company. read more

i just bought this house a year ago sept 1st, 2020. i wanted to get the septic tank pumped. i called two different ones. no answer. the next one is A1. called them answered right away. this is a plus. i ordered the service. she asked when can we come. i said right now. they had a truck in mayport right down the street. they were here in less than an hour. my septic tank is 200 feet from the street. i allowed them to drive down my driveway. they got out and located the septic tank in less than five minutes. brought out their hose and cleaned it out. washed it out with water. what more can i aske for. they charged me 325.00 what i was quoted. no upselling. this is a plus plus. nice clean looking men and hard working. give credit due where it is due. they are my service when i call back in three years m.t. riley. jacksonville, fl wisdom is proved by it's works!!! thanks A1 i was not asked for a review read more

I called on Tuesday afternoon and told them it was an emergency. At first they seemed very helpful and said that they couldn't get to me until Thursday but would try to work me in on Wednesday. When I hadn't heard from them by Thursday afternoon my husband called and they said it would be in about an hour. They never showed up and never even called. It's Friday morning and they are not answering the phone. I have another company on its way right now. read more

A little over a year ago I paid $350 for A1 Septic to pump my 1000 gallon tank! Within 24 hours this tank was full and causing lines to back ups in bathrooms and kitchen. The man who came out assured me my drain field was in good shape and I just needed to pay him $95 to snake my lines out, which I did. I was not home to oversee this work, but my daughter-in-law was. She stated to me the never lifted the lid off tank up, but only cracked an opening to get hose in it. Fast forward one year my tank is having issues again so I call out another Septic Tank contractor and they stated that this tank could not have been possibly been pumped out completely with the amount of septic waste that was built up just one year before. If you are looking to use A1 Septic to pump your tank, I would seriously think twice about using this company. If you must use them, watch and observe them and their work closely! read more

Called earlier today 4/10/19 said they would be out between 3-4. At 4:07 they still weren't here and no contact from them at this point so I called them. The lady was nice over the phone and said they were running late but that they were still coming and be giving us a call when they were on the way. 5:18 came around STILL no one has contacted us!! They close at 5 and no after hour contact number!!! Bad business! read more

Called this company and they responded the next morning only to find out I was misinformed by the company that installed our septic a year ago. They needed to dig in the yard, however, I had it blocked. They said no problem, get it accessible and we can come back tomorrow morning, so I did, they showed up promptly Saturday morning. Found the tank real quick, accessed the problem, tank was full and should not be after one year. Turns out the drain field is bad and should have been replaced along with the new tank, the other guys missed this. A1 stuck with the original charge to pump it out, no additional charge for coming on Friday, very professional, understanding, and also educated us on septic care and maintenance since we have never had a septic system. YES I would recommend this company. read more

Do not bother with these guys. They were no-show no-call TWICE!!! I gave them the benefit of the doubt the first time, but second time is unacceptable. read more

Will definitely call again for service. Truck arrived as scheduled. Guys went above and beyond my expectations. Mark answered my ignorant questions and even took the time to show me how troubleshoot a problem. Not sure why other reviews were negative because my experience was nothing but positive from the phone call to office and ending at the truck. read more

Hello from Darryl I worked at A1 septic for 3 weeks as pump truck driver these people are crazy all they want is your money come to your house pump out water in your tank and leave don't care about cleaning tank or getting clogs out of drain pipe old girl in office name Sandy calling,texting me to hurry up and get to next job to rip someone else off. Trucks in poor shape need tires,door won't close right and missing mirrors.No supervision or anyone in charge of trucks.Don't bother calling for there service or applying for job there but if you want poor service or like to work with dope smoking drug people this is the place for you! PS they only drug test drivers when you hire on or apply for workman comp no drug test for helpers good luck. read more

Had an appointment between 12 and 2 on Friday. Called at 2:30 and was told they were running behind but they would still be there. Have not heard another word from them as of 3pm monday. I called to see what was going on and they offered to come out tomorrow said they could not make it today. I will be using a different service after taking half a day off work! read more

I called this company on 12/21/2018 and was told that they were booked for the remainder of the day but they would send someone out today 12/22/2018. I called to check in earlier in the day and nobody answered I called two additional times throughout the day leaving detailed messages. I never received a call back and nobody ever came to drain my septic tank. I have company coming from out of town today and the toilets and showers in my house are no longer usable. If I could give this company negative stars I would! read more

Beware they came out charged me a lot of money left me with a septic system that was still not working and a cracked lid . Said they would be back in a few days with a new lid because mine was cracked. That was 16 days ago so far and they are not returning my phone calls now. The person who came stated they installed a new catch, even showed me where. To my surprise and the plumber I had to call because they did not fix the problem they had cut the pipe allowing sewage to drain into my yard. read more

A1 Septic Service Add a photo A1 Septic Service 2.5 (24) OVERVIEW REVIEWS PHOTOS ABOUT 1 of 4 CALL SHARE SAVE Open Closes 5PM (904) 764-6600 Suggest an edit Add website QUESTIONS & ANSWERS Be the first to ask a question 9+ Photos Add a photo REVIEW SUMMARY 5 4 3 2 1 2.5 24 reviews "They definitely need to work on customer satisfaction and completing the job." "They were a day late but the service tech Josh was polite and a hard worker." "I have never in my life been treated so badly as a customer!!" More Google reviews RATE AND REVIEW FROM A1 SEPTIC SERVICE "25+ years in the Septic Service industry. We can help with all your Septic problems. From simple pump outs and pump replacements to completely new system construction." VIEW ALLPEOPLE ALSO SEARCH FOR B & E Septic Services B & E Septic Services No reviews Septic system service Magic Rooter Magic Rooter No reviews Plumber OE Smith's Sons Wells Drilling & Septic Tanks OE Smith's Sons Wells Drilling & Se... 3.7 (20) Septic system service View all WEB RESULTS A1 Septic Service - Septic Services - 7300 Imeson Rd, Northside, ... https://www.yelp.com ' biz ' a1-septic-se... Yelp users haven't asked any questions yet about A1 Septic Service. .... Photo of A1 Septic Service - Jacksonville, FL, United States. A1 Septic Service 7300 Imeson Rd, Jacksonville, FL 32219 - YP.com https://www.yellowpages.com ' mip ' a1... Get reviews, hours, directions, coupons and more for A1 Septic Service at 7300 Imeson Rd, Jacksonville, FL. Search for other ... A1 Septic Tank Service in Jacksonville, FL with Reviews - YP.com https://www.yellowpages.com ' a1-septic... See reviews, photos, directions, phone numbers and more for A1 Septic Tank Service locations in Jacksonville, FL. 2 of 4 GOOGLE REVIEW SUMMARY 5 4 3 2 1 2.5 24 reviews "They definitely need to work on customer satisfaction and completing the job." "They were a day late but the service tech Josh was polite and a hard worker." "I have never in my life been treated so badly as a customer!!" RATE AND REVIEW ON GOOGLE GOOGLE REVIEWS Most relevant Jessica Strickland Jessica Strickland Local Guide · 34 reviews · 21 photos 2 minutes ago Terrible service! only hired because mainstreet renewal (my rental company) hired them. If i could rate 0 stars I would. They were explicitely instructed to only come when I was home and had a set appointment time for 3:30pm. They still came to my home in my yard before I got home without a call or any communication. They then damaged things in my yard (a small garden fence) as well. When I called to express my concerns and report what had happened the same desk lady who had set the appoint laughed at me and claimed it was a mistake as she laughed. I felt utterly insulted. Then i asked what they did and she couldn't tell me that either. So, they came to my home without my permission, damaged my property, made 0 communication efforts, and did not even do their jobs when they were here. Then, because of my rental company, they came again 1 week later to empty the tank and asked to borrow screwdrivers then didnt wash them after as well as leaving my gate open and my eater hose unrolled in the yard. Overall sloppy everything honestly. read more

I'm a renter and right before Thanksgiving my property manager called them to pump our septic tank. They claimed they would be out that next week and never came. I called and the property manager called and we were told that it would be the very next day every day since and now it's the middle of December and still haven't came I definitely do NOT recommend them very unprofessional especially lady who answers the phone read more

this company has no idea what good customer service is! We have a Home Warranty and they were contracted by the HW company to come out and fix our septic system. their interpretation of problem is "pump the tank" We do not have a "pump the tank" problem; our problem is the drain field. They finally came out today, after explaining on the phone last evening, the problem we were having. I was reassured that they would send a technician out who could fix the problem. Today they came out to "pump the Tank" No one was here that could fix the problem we actually had. These fellows charged my husband $100.00 for a service call and nothing was done!.. Please do not use this company, A1Septic Service or American Septic Contractors. These companies are one and the same. The ladies on the phone are very nice and sound sincere. They have been trained to tell people what they want to hear and not the truth of what is really going on. I read reviews on them last night that were awful.. I wanted to give them the benefit of the doubt. I made a mistake not following what other people said. don't do the same. read more

Set an appointment over 2 weeks in advance to have our septic drained on Saturday. Was given an 8-12 time frame. When no one showed by 12 started calling and no answer all day. Was basically held hostage for the entire day waiting to see if they showed up. Called at 8am on Monday and was told crew didn't show up on Saturday and they would try to get us worked in today. Called back and ask if there would be some kind of a discount and the very nice receptionist said she understood and would have the dispatcher call me back. Dispatcher called me and said best she could do was move me to next in line and there world be no discount and she didn't need these kind of messages. I was very kind everytime I talked to them. Being a southeast regional planner for an LTL Company I was taken back by what she said. In my business it's all about customer service and that's how you keep the customer coming back. Needless to say they just lost a good customer. I would rather pay more for quality and on time service. read more

if i could leave a minus i would. giving this company a single star makes me ill. they installed our system and we have had nothing but problems since the week after they left the job. we have had them out several times to correct the problems and they will not do anything. according to their office they warranty their installs but yet the owner wanted to charge me 3k to fix it. do not use this company if you need septic services. read more