Unfortunately I did not have a good experience with this company. The salesman and mechanics were absolutely wonderful to deal with but unfortunately the owners (who also do financing are untrustworthy). After purchasing a brand new electric bike from them they were "unable to provide me with any kind of warranty information" and I was told to "look for it on the manufacture's website." After finding the manufacturer's website there is no warranty information on the vehicle. I still purchased the vehicle, with a right mirror damaged although they told me they would order one to replace it, anyway and paid for it using credit card. After having this bike for 12 days and putting approximately 10 miles on it it broke down twice on me and left me stranded at work having to walk it home. Upon contacting the company, they told me to reach out to the owners. I did and spoke to a lady who was the owner. I explained to her the situation and told her that being as the bike was unreliable for being brand new I would just like to trade it back in. She told me that she would give me a different bike of same or lesser value or would refund me cash for 30% less than the paid price. I found this a pretty hefty deficit for only having the vehicle for less than two weeks. I reluctantly agreed to that and told her that I would need someone to pick it up as it was inoperable and I did not have a trailer to haul it. She advised me to contact the sales representative to arrange transport and then to call when he picked it up and we would then handle the refund over the phone. After the salesman picked it up, I called her like she requested. At that time she told me that she would have to wait for the vehicle to be inspected to make sure there was no damage before she would process the refund. I was upset because that was not what she told me over the phone the first time. I told her that I understood the reason for doing it that way but that it was unfair that she was not fully truthful on the phone. If she would have told me that it had to be inspected first I would have taken my own pictures of the vehicle before transport (they came to pick it up in an open trailer pulled behind a truck) because there was a possibility of damage during transport that I did not want to be held accountable for. She then told me that it was their policy that they do it this way (even though she originally told me that they NEVER do cash refunds) and that I should just trust them and the driver because they are "reliable and trustworthy." I then asked her for a timeframe for when the inspection would take place and when I could expect my 70% refund to which she answers that she didn't know because she doesn't deal with the mechanic's schedule. I told her that I didn't feel comfortable with all of this because it seemed shady to which she said that she would call me back when it was done and then hung up on me. I tried calling her back multiple times and left her a voicemail and she has yet to return my call. No bike, no money still to this moment. Unreliable products from a shady company. Would not recommend buying from them. read more

Horrible experience. don't believe they know what they're doing. It's like people opening up a store out of their garage ..ghetto as hell.. if you want real service go to East Central Motorsports read more