This is my updated review.. After a rocky start with my…read moreDucati, all is well. Mosites fixed my bike quickly and at a reasonable price. The new showroom is going to be nice when it's completed. Thanks JJ

I've taken my bike here 3 times; the first time, it was stuck for a month just to replace a…read morescratched muffler and handlebar weight (and getting any sort of response was hard enough that I went in-person to go talk to them- a 40 minute drive just for information). The second time was a few days, but they couldn't figure out why my bike was stuttering, so I paid $280 for a simple diagnostic test. The third time, the most recent time, is why I will never, ever get my bike serviced there, again. It got sent in for wind damage, and was stuck there for two entire MONTHS. After one month, the department head finally contacted me, and explained the delays. There was a gap of 9-11 days that he couldn't explain, and said he would look into it (I never heard back about that). He did give me a list of excuses: they were training a new guy, customers are spoiled these days and expect to be treated like royalty, and my favorite: 'you've gotta break a few eggs to make an omelete'. (No, I'm not kidding. These were the excuses he gave to me complaining that they'd had my bike for a MONTH with no real update or timeline, and very sparse communication.) One month later when I finally got my bike back (in an incomplete state- more about that later), the handlebars were tilted, the left lever and mirror assembly was angled far more forward than the right one, and worst of all, the new chain's master link was incorrectly installed. The plate was pushed in so far that the x-rings bulged out (shredding within the 40 minute ride home), and the rivets were barely flared (5.22mm and 5.35mm when they need to be AT LEAST 5.5mm). The chain was too tight as well, even after I had made sure to tell them to refer to the swingarm's specs, which had the measurements printed on a sticker, impossible to miss. I tried contacting the department head again, but he never replied, so I messaged Hannah, sending pictures of the absolutely butchered chain job. She told me they'd need to see the bike AGAIN to tell what was wrong- but here's the thing. ALL of the other bike mechanics I showed the same images to knew that the job had been done badly. I got a small refund for the bad master link and some of the work ($90 of a $1900 job overall, which is ridiculous considering it was just replacing one body panel, the handlebar, chain and sprockets, and left lever and mirror). Then, a week later, the extra part they didn't install came in the mail (an indicator). I went out to install it, and realized that the indicators on my bike WORKED FINE and there was barely a scratch. When Mosites had given me the repair quote, I asked them SPECIFICALLY to remove ALL cosmetic damage from the quote and only fix things that affected the performance. Again, I messaged Hannah asking how I could send the part back for a refund. She told me it wasn't possible, and put the onus on me because 'I approved the insurance repair estimate.' I had approved it *trusting that the mechanics at Mosites had removed all cosmetic damage from the estimate*. They are now refusing to admit fault for their mistake on the repair estimate, so I had to pay for a $75 part that I didn't need. I never heard back from the department head regarding the dangerous, lazy job on the motorcycle chain, either (even when he gave me his direct line to message, saying to talk to him from then on). After talking to other riders on Facebook, basically nobody had anything good to say and told me that Mosites actually has a really bad reputation, it's just covered up by the positive Google reviews, causing newer riders to go there for service. So I'm writing this review as a warning to anyone thinking of going to their service department: if Mosites insists that their customers have to double check their work so often and second-guess their estimates because someone made a mistake, then their work is not worth your money or time. Look at the low-rated Google and Yelp reviews, that's the real story. (to add- the department head DID contact me over a 2-star review I left on Google. He seemed very focused on making sure I changed it, because 'we had talked'. Sorry, 'talking' doesn't change the fact that you're saddling me with an extra part and made my bike dangerous to ride.)

Took my bike in for first service because it was close to my office and the quote I got over the…read morephone was $100 less than the dealer. When I got my final bill it was $125 more. I guess when they quote for an oil change they don't include the oil and filter in that quote. Won't be returning.

Low on customer service. Quick to take your money. I was burned once. Not going back again.read more

These people suck. Kept my bikes for two months. The owner only cares about racing. Gave them 2500$…read moredeposit. Two months later nothing done on what we agreed to. Still charged me 500$.on some work that he said he did. Can't tell unless I check the valves myself. Dude this place is CANCER STAY AWAY. HE IS A JOKE !

From the owner: Whether you are a pro rider looking for the winning edge or just an amateur enjoying the trails or…read moretracks, MPR Suspension Race Tech Pittsburgh, can keep your machine in top running condition. Our factory trained technicians have the skills to get your engine back up and running as quick as possible. We provide performance tuning as well as general maintenance and repairs on all make and models of dirt bikes, street bikes, ATVs and UTVs. Race Tech is proud to announce that we have joined forces with MPR Suspension and Motors in Pittsburgh, PA as our newest authorized Race Tech Service Center.

I brought my 2024 CF Moto Papio in for its first break-in service and was charged $521. According…read moreto CF Moto's owner's manual, the break-in service only requires an oil and filter change, cleaning the oil strainer, a valve clearance check, and basic inspections (chain, brakes, cables, lights). Other dealers quote $200-$300 for this service on small motorcycles. I asked for itemization but the bill included inflated labor and charges for things not clearly required. I feel taken advantage of, especially as a new owner trusting the dealership. I want other riders to be aware of the high pricing here. Transparency and fair pricing matter and $521 for a 126cc bike's break-in service is far above industry norms.

Thanks Gatto . . . you SUCK! Yes, I left a negative comment…read moreon your Harley Davidson facebook page, and THANK YOU for blocking me . . . that's called "THE CUSTOMER IS NEVER RIGHT @ Gatto's." I bought two bikes from your dealership, promoted your brand (Salesman Mike said I sold him a lot of Royal Enfields because of all my social media and youtube posts) and this is the way you treat me? You wouldn't even return my phone calls left on your business voicemail . . . GO BLANK YOURSELF . . . I found a new dealer that treats me like a respected and valued customer! JEERS! P.S. I am ripping the stickers off the bikes that say "Sold & Serviced by Gatto," because it would be dis-honest to leave them on!!!!!

Avoid this place at all costs. They claim that you shouldn't let your audio and visual needs to a…read more"backyard mechanic " but I think my 16 year old niece could do a better job installing anything than this joke of a business. ITS A SCAM! You will lose money on this. Plus his wife screams at customers and uses really disgusting language for a female. They should be ashamed of themselves. The pictures i would like to add speak for themselves, but unfortunately arent uploading. Thank God the owner of this bike wasn't killed on this monstrosity. Do better or leave it to those who are willing and able!

Don at summers jams knows what he's doing in audio for Harley's and all motorcycles! He does…read morelighting upgrades/ handle bars and other things! If you need motor work take it to your motorcycle dealer( he doesn't do that). Outstanding work on my 19 cvo street glide stereo upgrade! 5 plus Stars