All these guys want to do is sell you bikes. They have the worst after sale customer service I…read morehave seen in a long time. A part on my bike purchased at Scholl's broke and they accused me of not knowing how to shift gears. It turns out after replacing the part twice and them having my bike for a total of 10+weeks the part broke again for a third time! I took it to another bike shop and they found the problem. It was fixed under warranty in less than a week! I will never go back to Scholl's again.

The guy working at the store gave me an awesome deal on a bunch of bontrager accessories because…read morethey are no longer carrying bontrager or trek but they were very helpful

I brought my 2024 CF Moto Papio in for its first break-in service and was charged $521. According…read moreto CF Moto's owner's manual, the break-in service only requires an oil and filter change, cleaning the oil strainer, a valve clearance check, and basic inspections (chain, brakes, cables, lights). Other dealers quote $200-$300 for this service on small motorcycles. I asked for itemization but the bill included inflated labor and charges for things not clearly required. I feel taken advantage of, especially as a new owner trusting the dealership. I want other riders to be aware of the high pricing here. Transparency and fair pricing matter and $521 for a 126cc bike's break-in service is far above industry norms.

Thanks Gatto . . . you SUCK! Yes, I left a negative comment…read moreon your Harley Davidson facebook page, and THANK YOU for blocking me . . . that's called "THE CUSTOMER IS NEVER RIGHT @ Gatto's." I bought two bikes from your dealership, promoted your brand (Salesman Mike said I sold him a lot of Royal Enfields because of all my social media and youtube posts) and this is the way you treat me? You wouldn't even return my phone calls left on your business voicemail . . . GO BLANK YOURSELF . . . I found a new dealer that treats me like a respected and valued customer! JEERS! P.S. I am ripping the stickers off the bikes that say "Sold & Serviced by Gatto," because it would be dis-honest to leave them on!!!!!

This is my updated review.. After a rocky start with my…read moreDucati, all is well. Mosites fixed my bike quickly and at a reasonable price. The new showroom is going to be nice when it's completed. Thanks JJ

I've taken my bike here 3 times; the first time, it was stuck for a month just to replace a…read morescratched muffler and handlebar weight (and getting any sort of response was hard enough that I went in-person to go talk to them- a 40 minute drive just for information). The second time was a few days, but they couldn't figure out why my bike was stuttering, so I paid $280 for a simple diagnostic test. The third time, the most recent time, is why I will never, ever get my bike serviced there, again. It got sent in for wind damage, and was stuck there for two entire MONTHS. After one month, the department head finally contacted me, and explained the delays. There was a gap of 9-11 days that he couldn't explain, and said he would look into it (I never heard back about that). He did give me a list of excuses: they were training a new guy, customers are spoiled these days and expect to be treated like royalty, and my favorite: 'you've gotta break a few eggs to make an omelete'. (No, I'm not kidding. These were the excuses he gave to me complaining that they'd had my bike for a MONTH with no real update or timeline, and very sparse communication.) One month later when I finally got my bike back (in an incomplete state- more about that later), the handlebars were tilted, the left lever and mirror assembly was angled far more forward than the right one, and worst of all, the new chain's master link was incorrectly installed. The plate was pushed in so far that the x-rings bulged out (shredding within the 40 minute ride home), and the rivets were barely flared (5.22mm and 5.35mm when they need to be AT LEAST 5.5mm). The chain was too tight as well, even after I had made sure to tell them to refer to the swingarm's specs, which had the measurements printed on a sticker, impossible to miss. I tried contacting the department head again, but he never replied, so I messaged Hannah, sending pictures of the absolutely butchered chain job. She told me they'd need to see the bike AGAIN to tell what was wrong- but here's the thing. ALL of the other bike mechanics I showed the same images to knew that the job had been done badly. I got a small refund for the bad master link and some of the work ($90 of a $1900 job overall, which is ridiculous considering it was just replacing one body panel, the handlebar, chain and sprockets, and left lever and mirror). Then, a week later, the extra part they didn't install came in the mail (an indicator). I went out to install it, and realized that the indicators on my bike WORKED FINE and there was barely a scratch. When Mosites had given me the repair quote, I asked them SPECIFICALLY to remove ALL cosmetic damage from the quote and only fix things that affected the performance. Again, I messaged Hannah asking how I could send the part back for a refund. She told me it wasn't possible, and put the onus on me because 'I approved the insurance repair estimate.' I had approved it *trusting that the mechanics at Mosites had removed all cosmetic damage from the estimate*. They are now refusing to admit fault for their mistake on the repair estimate, so I had to pay for a $75 part that I didn't need. I never heard back from the department head regarding the dangerous, lazy job on the motorcycle chain, either (even when he gave me his direct line to message, saying to talk to him from then on). After talking to other riders on Facebook, basically nobody had anything good to say and told me that Mosites actually has a really bad reputation, it's just covered up by the positive Google reviews, causing newer riders to go there for service. So I'm writing this review as a warning to anyone thinking of going to their service department: if Mosites insists that their customers have to double check their work so often and second-guess their estimates because someone made a mistake, then their work is not worth your money or time. Look at the low-rated Google and Yelp reviews, that's the real story. (to add- the department head DID contact me over a 2-star review I left on Google. He seemed very focused on making sure I changed it, because 'we had talked'. Sorry, 'talking' doesn't change the fact that you're saddling me with an extra part and made my bike dangerous to ride.)

Went in to service my oldest sons bike, and asked a few questions about a bicycle for my middle…read moreson. Walked out with another new bicycle for him. Great service, super easy purchase process, and overall, spending a bit more on a Trek, over "toy store" or Big Box stores, is worth it.

This is the second time I have been in this store without anyone asking if I need help. Last time I…read moreasked for help and it appeared that I was bothering them. I'm looking to buy a mountain bike and shoes and I have questions and no one is willing to help. I'll take my money somewhere else.

This was our first time in Pittsburgh, Pennsylvania. There we were, two seventy + year olds,…read morevacation was over and our battery was dead three levels down in a Pittsburgh, Pennsylvania parking garage. It was 6:30am on a Sunday. The reviews were so good, I called. Am I glad I did! You promised to be there within thirty minutes. You were! You figured out the problem and got our car started. We got on our way. You were our hero today. I will gladly pass it on! Thank you so much.

Had an appointment the next day. JS never showed up. Texted and said was out of town. I made an…read moreappointment for the next day to see if he could fit me in. He said he would try. Never contacted me again.

Terrible experience with Jay Bird. Gave him my Harley Tins and Cash over a year ago to do a simple…read moreblack & white paint job and they still aren't done and nothing but bs promises, apologies, lies etc. Now I'm going the Legal route to get my stuff and money back....Sad ​

From the owner: We are a fully equipped custom fabrication shop and repair shop for motorcycles, diesels trucks,…read moreand cars. We can make custom fabricated parts of any kind; our limitations are your imaginations! Let's start your project today!

They need to improve customer service. The guys were standing around whether the customers were…read morelooking at items or waiting to be checked out. Great place if you want to be left alone and try on helmets. Just reference the internet for reviews and then buy elsewhere.

I stopped in for the first time, and was pretty impressed with what I saw…read more They carry on the shelf, Motul 15W50 oil, which is the recommended oil for the Royal Enfield brand of motorcycle, and previously, I have never seen this oil in-person in a shop before. I usually had to order it special from Amazon, so it is good to have a local option for buying it when I need it. They also carry maintenance products for K&N air filters, which I just started using in one of my motorbikes, so that is also good to know it is here waiting for me when I need it. The staff greeted me when I walked in, and asked if I needed help. They gave me a place to store my helmet while I browsed the shop. They even haver spots out front specifically for motorcycles to park . . . Cheers!