PLEASE LEARN FROM OUR MISTAKE!!!! I rarely write negative reviews but I'm hopeful this will save someone the heartache and expenses my daughter and I have just had to endure!!! A1 came recommended to us for alterations for my daughters prom and pageant dresses. After the initial visit, my daughter explained that she wanted her pageant dress hemmed up (material saved) so that if the dress was resold to someone, they could let the hem out if needed. We went to pick up the dresses (paid $207.98 in alteration fees) and both dresses were not altered properly!! (Prom alterations requested were not done and the pageant dress was CUT too short, which was acknowledged by the staff.) Her toes are on full display!!! They ensured us they could add length so we left the dresses in their care for corrections. Upon the next pickup, the prom dress was corrected but the pageant dress was the exact same length as before, too short!! (Toes still shining- Also acknowledged by the staff). This was on Friday afternoon. (Pageant is 7 days away!) I immediately start trying to come up with another option and contact A Perfect Dress to see if a replacement could arrive on time (they were WONDERFUL by the way!) I explained to them what has happened and sent pictures and they stated that A1 should have insurance to cover the cost of a replacement dress because the dress is not suitable for stage being cut that short now! They said if they order the dress that day (Friday) it would arrive on Thursday, get altered (by someone else) on Friday and be ready to be worn on stage Saturday!! (We're cutting it close!!!)
A1 said they did NOT have insurance and so I proceeded to ask them to pay for a replacement dress. ($694.43 to be exact). They explained that they could fix the dress and have it ready tomorrow and could take an inch from the waist or train area. I tried to explain that we no longer had time PLUS their suggestions to add length could potentially alter the look/fit of the entire dress and then we would not have a dress at all!! They completely disregarded the time crunch that we were under with A Perfect Dress saying the dress needed to be ordered that day in order to arrive and be re-altered in time. I even explained, if I had the time, I'd absolutely let them try but we didn't have any more time to risk at this point. They continued to refuse to pay. I had to leave there and head straight to A Perfect Dress to get a replacement dress ordered so we'd have something for the pageant. I contacted an attorney and they suggested I put my request in writing and if they didn't pay at that point, we could proceed with legal actions. I dropped my written request off on Saturday and since then, silence... they haven't contacted me or A Perfect Dress, to pay for replacement dress. They haven't offered to reimburse me the alteration fee. My current out of pocket expense for ONE DRESS is now $694.43 + $694.43 (2 dresses exactly the same) + $84 in shipping fees to get the 2nd dress here in time + $207.98 (alteration fees) =$1680.84!!!! All I originally asked them to do is pay the replacement dress fee due to THEIR ERROR in cutting the dress! We are so heartbroken that a business would not stand behind their work and fix their mistake. We've written a letter to A Perfect Dress also explaining this situation and requesting that they remove A1 Alterations from their recommended list. (They were also shocked and told them they needed to make it right.) I would NEVER trust them with something so expensive again!! Please learn from our mistake and save yourself the potential heartache and unnecessary expenses that we've had to experience!! read more