I was a loyal customer of Kim's for over 8 years. She handled countless alterations for me and was…read moreincredibly skilled, detail-oriented, and fairly priced. As a very petite shopaholic, I kept her busy, and she never disappointed.
After Kim retired and sold the business, I decided to give the new owner a chance. Against my better judgment, I brought in a pair of $250 designer joggers to have the original hem shortened. I specifically paid extra to preserve the original hem.
When I picked them up, I was shocked. The original jogger hem with the branded drawstring detail had been completely cut off and replaced with a basic flat hem. The owner admitted he couldn't find the pieces he removed and only located one of the original hem after searching.
To his credit, he attempted to fix the damage, but I had to source the correct drawstring components myself and wait over two weeks for repairs. He reimbursed me for the materials, but that was the extent of it.
I finally wore the pants for the first time, and the repaired drawstring immediately broke. Now the pants are essentially unusable.
Mistakes happen, but this alteration permanently damaged an expensive garment that cannot be restored to its original condition. Please be cautious if you're bringing in specialty, designer, or high-end items. I won't be returning.