I was in a single car accident on 1/31/22 they picked my car up and towed it to their storage lot in Splendora. Well when you put the address in the GPS that is on the business card there is no tow yard there. They have the tow yard/ fence and office on the same property as Creekside Off-road Ranch. I called my insurance company on 2/1/22 to file my claim and they told me to call the collision company that is going to fix my car that someone will be towing my car to them to look at for an adjustment quote. They told me my insurance company will send someone out to get my car and thati will need to call the tow company to let them know someone will be out there to get my car and take it to the collision center. So I called them and gave them my verbal consent over the phone about insurance sending out a vendor to get my car they tell me ok. I call the tow company on 2/3/22 to see if my car was ever picked up by the vendor and it was still at thier lot . So i called my insurance company back on 2/3/22 they told me they were waiting for the fees to be paid to the vendor and there were going to expedite the process. I called back on 2/7/22 to the tow yard about my car and to my disbelief my car was still there so I called my insurance company again was other phone with them for over 45 minutes trying to figure out what the hell was going on with my car still being at the tow yard. Insurance said they were still waiting for fees to be paid to vendor and that the tow yard needed my verbal consent yet AGAIN to release my car. Well here it is 2/9/22 the collision company calls me to see where my car is because they haven't received it yet. I called my insurance company immediately to see what is going on and they tell me the vendor called them several times to arrange for pickup on 2/7/22 and the tow company wasn't answering read more
