So A Valley Cabousine was always my favorite taxi service. They were easy to book on the phone, I rarely had to repeat myself, and they always seemed to arrive within ten minutes.
Recently, however, they have merged with three other companies, including La Quinta Cab to form Yellow Cab of the Desert. I called them one morning at about 5 am, quite in a hurry to get somewhere by 5:30. 40 minutes later I tried to start calling them, only it kept just going to this recording telling about Yellow Cab of the Desert. Long story short I was never able to get ahold of them. I called several other cab companies. The most frustrating part is that most of them were routing me to this same place because they had merged. I was beginning to think I was screwed. I finally got ahold of someone else and 90 minutes later I had my cab.
THEN, determined to let them redeem themselves, I called them today. The girl who answered had an irritating high pitched voice as it was, but when she made me repeat absolutely everything I was saying, I was even more irritated.
32 minutes pass and still no cab. I finally call back. It's busy for the next six minutes. At last, she answers and I tell her after 38 minutes I'd like to cancel my cab. She tells me it's not a good idea because they could be on their way. I say the fact that they COULD be on their way is freaking ridiculous because this is their job so the odds should be a little than COULD be. She finally lets me cancel. 5 more minutes pass and I've found a ride from someone. The cab finally shows up. The ditzy phone girl didn't even tell him I canceled. Ugh, I'm getting tense just thinking about it. read more
