Thank you so much for excellent service today. Brandy made a very stressful situation not so bad. Very helpful, calm and kind. The efficiency was amazing. Brandy with the beautiful eyes, thank you so much! Well done. read more

WORST "Business" I have ever seen. NO communication. Basically an act of congress to get a call or email back. They avoid you so your vehicle can sit their and collect a bigger balance each day. Alot of He said/she said between employees. VERY rude employees. One lady was screaming in my ear talking to a man in the background. SO unprofessional. Took over a week to get a straight answer on if they take checks or not. Randy was mad an online payment was made.... Finally gave me a call back after a week of waiting. read more

Damar was very inconsiderate and unprofessional. My car had to get towed here on 6/3, I came early on 6/4. I walked in and nobody greeted me even though someone saw me and was sitting behind the glass. I said hello my car was towed here yesterday, and the worker began laughing. I was in shock and at a loss for words at this point, so I further explained my car type and that it was totaled. He still laughed, for no reason. After an already traumatizing experience being in a wreck, to come here and be laughed at for no reason was such weird behavior and absolutely not ok. I believe this is a business that should show kindness and empathy, and they do not do that. Not to mention my car was backed into a tree so I had to climb into a tree to get my license plate and things in my trunk. read more

I made a visit here to pick up my license plate from my totaled Sonata. When I called to confirm that my car was towed & parked there, Tracy answered my call and was super pleasant. The day of the accident, Chris Dyer came to tow my car off the highway. He was super professional and made sure I had the address of their business and phone number so that I could relay this info. to my insurance claims adjuster. Both Tracy & Chris made this horrible experience bearable and I do not wish anyone to visit A Tow but if you have to, they are the best! read more

A Tow Roswell - Towing Near Me - Alpharetta, Georgia

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If in an accident let your insurance arrange the towing from the site. The driver was delightful but once they have possession of your car the release process to you or your insurance is excessive. It requires less documentation to get a car titled and tagged than they require to release a vehicle. They treat you the same as if your car was impounded. Impounds due to illegal activity, be it parking or drunk driving should not be treated the same as a regular tow service. The people are good but the business processes are severely lacking. Requiring a photo of a hand written and signed note be attached to an email that says the same thing and has a typed signature for example. "To qualify as an enforceable electronic signature, there must be evidence of the signer's intent to execute or accept the agreement.  This is typically accomplished by requiring the signer to take affirmative action, like typing their name or drawing their signature using a mouse or touchscreen.  As long as the signer's intent to agree to the contract can be discerned from the record, an electronic signature is likely to be enforceable. Courts in some states have enforced contracts where a party's intent to accept the terms of the agreement were evidenced by email exchange or text message, even though there was no drawn or typed signature" read more

This company illegally towed my car and their excuse was that they are police contractor so when police call them then they have to tow. My car was parked somewhere that many visitors park at when visiting friends in the townhouse community, there are no signs saying you can't park there, no warnings at all. The tow con man who towed my car wanted cash on side to not tow car and when my friend said he only had card he decided to tow. The tow con man wouldn't wait ten minutes for me to arrive to move car because the company blackmails people for their cars. I complained to the company and the so called manager was giving my excuses and acting like he didn't care and even mocking me in a negative tone. These guys are con artists and crooks and I've reported them to the proper authorities! read more

If my only experience with this business had been on the night of my wreck, I would have given 5 stars! The lovely young woman who was on the night shift the night my car was towed in after an accident was wonderful!!! She patiently answered all of our questions and could not have been more pleasant. Such a welcome attitude at a very stressful time for me. I just called to ask if the insurance company had picked up the car & the woman I spoke to was curt to the point of being rude. She acted as if she couldn't care less about me, my car or who had possession of it. She said that the insurance company had called about the car, but that they were told there was no release on file from me when I know that the release was faxed in. She said that they didn't notify me because they didn't have my phone number. I filled out paperwork the night of the accident which should have been on file. Now the car has been sitting for 5 days and someone is going to owe for every day that it's been there. I'm thinking that this is the reason they don't care how long it sits there. Update: They called me back to say that they DID have the release but that it was invalid because it listed 2 insurance companies instead of one. (I didn't know at first which one was going to pick it up, mine or the guy's who hit me). They told me to fax an amended release, but had no excuse for not trying to reach out to me for several days until I called them to inquire. I went back one more time to retrieve my CDs from inside the player. I encountered the same gracious young woman with long braids that had helped me the night of my wreck. She was amazingly helpful and cheerful as before!!! Guess it just depends upon which employee you get... read more

The Worst experience !!!! My car was towed at my apartment complex which I totally take responsibility for ,but when I went to pick up my car there was EXTREME damage from the company towing . I emailed the CEO Page Porter who was so un helpful and kept saying they didn't mess my car up even when it is so obvious they just don't want to pay. My car was drivable before they towed it. I am beyond upset. I can't believe how unprofessional this company is . PERIOD . read more

This is THEE MOST unprofessional company I have EVER dealt with in my life!! If you're ever in an accident ( God forbid), please refuse to have your car towed to any of their locations. The customer service by phone is deplorable! It's almost an embarrassment to the owner of this company how unprofessional the employees are. Extremely rude (especially Tracy) and incredibly impatient! You would think their would be a sense of humanity and compassion considering all the events that lead up to the car being towed there! I'm extremely surprised at the service! WOW! Corporate (if there is one) should look into customer service training! SAD :-( read more

My car was hit on 285 last week - ATOW shows up to pick up my vehicle because the police call them or because they're on the scanner, no matter. Once they hook my car up I'm on the hook too for some pretty large fees, which may or may not be covered by my insurance company. One of my issues is that while I'm injured, some ATOW employee feels entitled to remove my personal property from my vehicle - that's theft I think. I filled out a "claim form" the next day and sent an email but no one from ATOW has contacted me about this situation. So I would call it highway robbery at this point. read more

A Tow Roswell - Towing Near Me - Alpharetta, Georgia

I was recently in a wreck and ATow was the towing company that towed my car from the accident scene. From the first time interacting with them they were helpful and pleasant and always kept me in the loop. When I needed to come retrieve things from my car, again the staff was helpful and pleasant! read more

Sam came to pick up my car. He checked to make sure it wasn't the battery before I paid for a tow!

Most expensive tow company out there. Id advise looking around and comparing prices before going with their rate...85 dollars just to get the car onto the truck and then 4 dollars per mile....hands down the most disgusting display of trying to take people in an already expensive situation for everything they possibly can. Straight thieves. Its sad some people actually fall for it. read more

We called A tow during rush hour to come get our stalled vehicle. It took awhile due to traffic and it being rush hour but the time estimate they us was pretty much on target. Dispatcher and driver were both polite and courteous. read more

Worst customer service ever and I hope they never tow your car because they will refuse to give it back. Ophelia the manager is the absolutely worst person ever. STAY AWAY FROM HERE! read more

A-Tow has been shady from the start. The driver assumed I had full coverage (or knew I probably didn't and lied...one or the other) and said that the insurance would pay him to store my car on his lot...saying that I would not have to pay out of pocket. I Then when I talked to the owner, Mike, about my car, he sided with the driver before talking first with the driver. Mike assured me that he would call me right back and several days later after calling the office every day, he ignored my calls. It is clear that he was doing it intentionally so I would have to pay more. On my 5th call to the office, I asked the receptionist if they enjoyed ripping people off, and her response was "it's just the nature of the business." What arrogance. I plan on filing with the BBB soon. Stay away from these crooks! read more

These guys define the cliché of the dishonest tow/impound yard. They towed my car to their yard and released it to my insurance carrier the next day after an accident, however they forgot to the very important step of recording this fact. They then report the car as abandoned and I assume they want to auction the car they don't have to pay off the tow fee. WTF. My finance company now thinks I'm a scumbag and I have to explain to them in writing what a bunch of rude idiots A Tow are and how they made a clerical error and filed a lien to on a car they don't even have. Scammers? Maybe. Rude and arrogant? Oh yeah. Don't trust these incompetent "people". read more

My car was impounded, and they made me tow the vehicle off the lot, contrary to what SSPD and the tag office told me. It was $170 for fewer than 12 hours on the lot, plus about $40 more just to tow it up the road. What a scam. An added cost: I endured some ridiculous racist remarks by the tow driver during the five minutes I spent in his truck. read more

This company sets the lowest standard for being hard to work with and ripping people off during hardship! I wrecked my car and before I could do anything the police (I wonder if they are getting kickbacks?) had called this company in and they towed my car off. Then A Tow Roswell charged me an astronomical lot storage fee for keeping the car over the weekend and made me jump through all kinds of hoops to get it towed to the repair shop. It was just an awful experience all around!!! read more

After my car was impounded, I immediately called this company for instructions to get it released from the lot. They initially told me to update my registration with the DMV, which I did and brought to them. They still refused to release my car from their lot until I paid an additional fee for towing services. The woman at the front desk was rude and unhelpful and acted annoyed when we tried to clarify why the instructions were different last night and a new fee had suddenly popped up. The attitude of people can tell you a lot about a business. I can confidently say that A Tow Roswell did their part to make my already stressful situation significantly worse. It leaves me curious how much company income comes from ripping off people who have been towed or impounded. If you have a choice, don't use this company. If you don't, expect the process to be much more complicated and drawn out than necessary. read more