I am not a big negative review poster. I understand businesses can't always get it right and things happen. This is actually my first Yelp review ever. So, I reached out to this company via email with the intention of resolving directly with them and not blowing them up publicly. They DIDN'T EVEN RESPOND. So tacky - not a "touch of class." I wish I had seen all of these other reviews on here before booking... "Good morning, I just want to bring to your attention a few things that I was not pleased with on Saturday: 1) The limo driver was 5 minutes late. This wasn't a big deal but I guess feels worth mentioning based on the next two things. 2) The air conditioner vents did not work and let out room temp/warm air. When paying for an upscale, expensive experience, basic things like air conditioning should work. Luckily it wasn't super warm so we were able to be relatively comfortable with the windows open but the wind blowing everywhere wasn't ideal. Luckily the rain held out. You should get that limo fixed. 3) There was a pretty dangerous incident where our driver cut off a mac truck that was going pretty fast. It had to slam on its breaks as obviously we weren't accelerating very quickly due to the size of the limo. The truck was so upset it pulled up next to us (in the oncoming traffic lane) and blew his horn to make his point. I don't know if this is a reflection of your company or your driver or both but I was not impressed." read more

If I could give them negative star rating, I would. Imagine you being the bride waiting for your ride to your wedding. Everything was working out as planned I am all ready to be picked up and the time is ticking away and no ride to my own wedding. I have no way of contacting anyone due to limited phone service at the wedding location, so now to find my own ride to my wedding. Apparently this company has a history of this. Thanks for almost ruining my special day for me, and you think 50% refund is more than fair. Well I beg to differ. We have made several attempts to contact the company and they have been less than forthcoming, or taking responsibility for their screw up, they are going to retrain the driver. WELL BIG DEAL didn't help me get to my wedding. read more

We used this service for my daughters quinceanera. They are on-time and very professional. From the time we made our reservation to ever the day after. The team was in touch and makes sure everything was as we wanted it. read more

Don't use them! Their driver showed up almost 1 hour late for a pickup of a bridal party of 22 with little apology due to being stuck in traffic. The dispatcher was hard to reach, they said they didn't have my phone number, and they kept changing the time of when driver was expected to arrive for our pickup when I finally got a hold of a live person. Consequently, the bridal party and parents missed the entire cocktail hour of the wedding reception and also a full hour of the photographer's time was lost. Customer service refused to offer me any discount or credit for their service. Cost was significant without any adjustment offered. Their sense of customer service sucks! I strongly do not recommend them. If zero was allowed I would give that as a rating. read more

A BRIDE'S NIGHTMARE!!!! Please, take a second and only imagine the chilly feeling going down my spine as I watch my beautiful limo stop slowly on the side of the road as we are about to enter the highway, heading towards my very expensive 4 hour reception. Our driver Tony had been nothing but EXCEPTIONAL with us. Such professionalism and kindness, punctual, and helpful but not even the greatest customer service could wipe away my tears as I crossed the street to the nearest gas station on my WHITE, LONG DRESS to call a cab. Tony told us that the nearest limo was 45 minutes away in Virginia, while our reception was in Baltimore. Two complete opposite ends. The limo broke down and the wait for the cabs delayed us a whole hour to our reception but I remained semi-calm after ordering the two cabs. I had hope that the company will come thru the next day with a full refund and a cover of our two cabs which added up to $140 dollars. We called the next day asking to speak to the manager and were greeted with the following statement: " Our supervisor is aware of the situation. He is very busy and will call you back." We never received a call back until 2 weeks after the incident when my husband had to write a very direct email demanding for a call back. We were then emailed back with someone stating that they were completely unaware of the situation. HOW does a limo breakdown in your company and you have no idea about it? This whole incident made us feel like our experience was completely unimportant and irrelevant to their concern. When you're getting married every single, minute counts. My whole night was ruined after I arrived to the reception. I could not eat because I had to rush to take pictures with all of my guests. I was unable to actually enjoy the company of my family and friends because most of them left right after dinner. Most of them were visiting from out of the country/state and were catching flights the next day. This limo company will never be able to give me back those memories, and from the initial response that we received from their owner/manager/supervisor it appears that they clearly did not care even to try to make it up. They gave us HALF a refund because they said there was only 30 minutes left in the service and claiming that they state in their contract that they are not responsible for unforeseen situations. I never received a contract with them. EVER. And that statement is NOWHERE in their website. Moreover, the 30 minute service they owed me delayed my night for a whole hour, and I had to pay $140 in cabs that were not on my budget, and let us not forget the EMBARRASSING feeling of arriving in a cab to my wedding reception. The half refund AGAIN showed us that they can care less about customer service. My wedding was September 5th of 2016 and it has taken me this long to write this review because I could not let go of the anger in me, the frustration and the feeling of powerlessness. I feel robbed. They stole from me an experience that should of been magical and though I have these awful memories for the rest of my life, after a whole month of the incident I have let go of my anger. My only concern now is making sure that EVERYONE knows about this awful company because no one deserves what happened to me. Ultimately, I urge you all to do your research on cancellation policies especially on the case of a limo breaking down during the service BEFORE you book with any company. I do not wish this to anyone but if it happens make sure you speak up because the last thing someone deserves is to have a dream ruined and not be able to be heard. read more

A Touch of Class Limousines - A touch of class left me with a broken limo on my wedding day. - Limos Near Me - Frederick, Maryland

James is stellar. Service is awesome. On time. Reasonable pricing and willing & able to go onto military base.

Do not use them. They most likely will not show up. I waited in the airport for them to pick me up, and I had pre-paid. They never showed up.Taxi would have been much better and reliable. They are supposed to be a 'touch of class', but their class is 'F'. read more

TL;DR: Avoid at all costs. Extortion and terrible service - and the owners appear to be complicit with these acts. After booking transportation for my upcoming wedding (services not yet rendered), a group of friends and I decided to use the same company for a wine-tour outing over Memorial Weekend 2016. We booked a 10-person Limo for 5-hours of service for two winery visits. Inside and out, the limo looked clean. However, the air-conditioning was non-functional for the duration of our ride. Our driver, Najee, said he had pointed this out to management on multiple occasions, but no sincere effort had been made to fix it (his words). He complained he was suffering even worse up front. We didn't complain when he asked to keep the divider down to get some airflow from our open windows up to him. The audio in the passenger side was also not 100% functional, which was a bummer. Since we were departing and arriving in DC, heading to NoVa for winery, we had to spend an uncomfortable amount of time in a boiling hot Limo at the end of May. Najee couldn't have been worse. He arrived late, got lost twice along the way. All told, we lost a minimum of an hour due to driver error, which is doubly unfortunate given we had passed along our itinerary well in advance. Triply unfortunate since our reservation was noted as having "no-overtime". We were paying for a service we couldn't fully utilize. At our first winery, he remarked how excited he was to be stopping at a winery to "work his second job." Naturally, we all sort of chuckled thinking he was joking, but sure enough, he wasn't. He whipped out a business card showing he was somehow affiliated with selling solar panels. We didn't see him again until we needed to leave, but I can only assume he tried to sell solar to the winery, since he wasn't at his vehicle when we were ready to leave. There's no problem having two jobs. There is a problem trying to conduct your second job while on the clock for your first AND while working in a service industry with customers under your responsibility. Second winery: He got lost again, and again we ended up behind schedule for an appointment. During this time, he kept remarking how he had another Limo appointment in the later evening, but stating how he "wasn't going to do it" given how he felt he and the vehicle were treated by his management. Not really our problem, but he felt it was worth sharing. At our second and final stop, he remarked to the group that we should "Take as much time as we need" as an apology from him and the company for being tardy and for the condition of the vehicle. Sounded fine. We didn't take as much time as we needed, just the length of the tour (which, to remind you, we were already behind schedule for). We arrived at our drop-off spot about 45-minutes after our scheduled drop-off time. Let's continue diving in. One of my friends had a tobacco-vape (smokeless vaporizer) that he was using outside when we were stopped. Our driver insisted that he should be "more than comfortable" using it inside the vehicle. Ok, sure. So, on our way to our drop-off spot, my friend had the window down using his tobacco-vape. At one point during this portion of our trip, our driver loudly exclaimed that we should "pass that skunk to him" so he could partake. We all started laughing, thinking he was joking - it was obvious it wasn't weed since the driver was the one who suggested to use the tobacco in the car in the first place. We couldn't tell if he was joking or not, or what he was really after. After pulling to our drop-off, our driver's tone changed immediately. First, he pulled me aside and said he would have to charge us a $250 cleaning fee for "Smoking in the passenger side" of the vehicle. No, not after you told the 8 of us that we were allowed to use the smokeless device. Najee then went on to say he now required us to pay a late fee. Reminder, he gave us extra time due to his own negligence, and then tried to force us to give him money. He refused to leave until we paid him for both the cleaning fee and the late fee. One of my friends suggested we pay, however, we call "A Touch of Class" head office to do the transaction over the phone. Man, did that change Najee's tone again! He started looking and getting really nervous, and then said he would "drop everything down to $90" and "not to mention the cleaning fee". Extortion at its finest. I called to complain to the head office. After passing along my complaint, I noted my upcoming reservations for a shuttle and limo. Given my INCREDIBLY unpleasant experience with the limo, I requested to transfer the limo deposit as a shuttle payment. Ultimately, the owner's refused to budge. I assume they were made fully aware of Najee's actions. Given the quality of service we received, and how I NEVER asked for any refund, this is an unacceptable business practice and makes me believe the owners are complicit in this kind of behavior. Out of space to type more. read more

I take a car service to the DC area once per week. I truly wish there were an option to give negative stars. I have simply never had a professional car service operate in this fashion. For their price range I would strongly suggest hiring a DC area car service as they are cheaper and provide service in late model automobiles with professional drivers sans driver attitude problems. This service showed up with a circa 1993 Lincoln town car. It looked liked the inside of my apartment when I was 18 years old. I am pretty sure the car that took me to my 1997 high school prom limo was a nicer ride. The driver appeared as if she were prepared to drive Robbie from the wedding singer. I did however appreciate the attitude at the end of the night when she asked for a $45 overage for 14 minutes usage and specifically inquired about a tip. Again, as a frequent professional car service user, I don't feel that this is the norm. I paid $550 for usage for the night and have grown to expect superior service for this price point. I strongly feel this should have been a more pleasant, professional service. I will use my DC contact in the future and suggest you do the same. I spend about quite a bit more on transport to the city on car services and have never been treated in such a fashion. Use Uber, Lyft, Empire or call ANY OTHER service if you need a car. Please feel free to PM me if there are any additional questions. read more

Rented a bus for our wedding and the driver never shows up. He showed up to the venue to pick up people but told us he wasn't going to drive only a few people back and refused to drive even though we already paid. Touch of class? More like touch of ASS. read more

This was my first time using a limo service. I decided to get a limo to surprise my mom for her birthday. The people at the office were very helpful and professional. Our limo driver Julie was amazing and she did everything she could to make our trip amazing. She was so super sweet and friendly and a great driver. The limo that I ordered was in the shop so we got a free upgrade. The limo was clean and had cool lights and I could play my music over the speakers. We had a blast and if I decide to rent a limo again, it'll be with this company (and hopefully we'll have Julie again as a driver) I highly recommend this company! read more

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Would never recommend this company. Booked online and fee was misleading. Was sent email to verify trip and them immediately was charged double the feee without a verification. As soon as I was notified of double the charge I emailed to cancel and was told too bad they were keeping 50% of despot. All of this within minutes of booking online. read more

Do not use for wine tours!! The will cram you into an old panel van and take your money all while using a flyer that shows a small passenger bus. Unacceptable! Oh and the seatbelts didn't work! read more

I booked with A Touch of Class to surprise my husband for a milestone birthday celebration. We took the Krystal limo bus to Jiffy Lube Live to tailgate and attend a concert. The bus was great and was awesome to have when it started raining to keep the party going. It had plenty of storage in the back for our tailgate supplies - only comment is that it likely would not be comfortable with 25 adults - we had 16 and it was comfortable. Our driver, Mike, was great and got us to/from as efficiently as possible. Coordination and email exchanges with the main office were responsive, thanks for making it a great day! read more

On Saturday, August 22, 2020, I met my sister and her friend in Temple Hills, MD to celebrate their 70th birthdays. They rented one of your Limousines to take us to Baltimore, MD to have lunch and sightsee. When the Limo arrived, the air-conditioner was not working and there was a noticeable crack in the window. The outside temperature was close to 90 degrees. Needless to say, we were shocked, appalled, and disappointed. The driver insisted that he could fix the air conditioner but we refused to accept such substandard service. He then offered to take us to the restaurant we chose for our excursion and leave us there while he switched Limos. We asked the driver if you treat all of your customers in this manner, or was it because of our location and ethnicity. Disappointing is an understatement. read more

I was forced to cancel my wedding due to COVID19. This company would not refund my $440 deposit even though the cancellation was completely out of my control. They only offered to change the date and time and use my deposit as a credit, but I explained that I was not rescheduling the wedding and instead having a small ceremony with 6 people in attendance. They refused to work with me. They offered us a smaller bus for the smaller number of people, shorter distance, and less number of trips but said that i would still owe the other half of the total contract cost (another $440). A poor choice to do this to someone during a terrible time in the world. read more

We booked one of their brand new Lincoln's about 4 months before our trip on 9/17 to the airport. We were sent a confirmation email with our drivers name and number and that our car would be a 2012. First disappointment - not the truck I was told I would have. When our driver arrived it was not the person in my confirmation email. He was on time BUT: Did not open our car doors Did not open the trunk and help with loading luggage Did not help move the seat up so we could get in the back Etc... That was the second disappointment. That same day - a Saturday morning - I emailed my concerns and disappointment - never got any reply or response. Third disappointment. On our return trip we DID have the driver in my confirmation email AND we had the new/newer truck that I was told we would have. The driver was Theresa, she was on time, she opened doors, assisted with luggage, assisted with the seats, etc.. Because of her -our driver Theresa - I will try their services again however it's not good customer relations when a company receives an email with complaints and/or issues and it not be addressed/replied at all - even a week later still heard nothing from them - not even a simple sorry. read more

Not impressed with this company. We rented a party bus and there wasn't any working air in the back of the bus. The driver was not helpful and didn't seem to know how anything worked on the bus, plus we were supposed get the red carpet rolled out for us but there was none was to be found. The company didn't send us a "how was your experience" questionnaire so it appeared to me they didn't care about the customer., never again. read more

DON'T EVER USE A TOUCH OF CLASS LIMOUSINES! I have never had such a disappointing experience! The bus was not at the hotel for pickup, although I got a voicemail from A Touch of Class Limo saying the bus was there from 5-6P which was incorrect information. I had 40+ people get on the shuttle provided by the hotel because there was no other vehicle at the hotel at the designated pick up time. When I returned the voicemail, I had to tell the customer service rep from A Touch of Class Limousine to have the bus come to the venue. Then when we had both the A Touch of Class bus and the hotel shuttle ready to return to the hotel, the bus provided by A Touch of Class refused to open the doors to admit passengers which resulted in overfilling the hotel bus for the trip back to the hotel. When one of the groomsmen who was left behind asked the A Touch Of Class bus driver for a ride back to the hotel, he was told that it seemed like a waste to drive the bus back to the hotel with only one person on it so he had to find a ride with a guest who had their own car. They charged our credit card for the full amount even though not one person was able to use the transportation that they were supposed to provide to and from the wedding. read more

Buyer beware. Not very helpful during the COVID-19 pandemic. Will limit the number of times you can reschedule and will not work with you refunding your deposit. All our other vendors were very accommodating. A Lack of Class Limosines. read more

I used your so called "service" recently for my bachelorette party. I don't even know where to start with how disappointed we are. First, there was no red carpet service. Second, there was no "almost married" sign (included in package deal) Windows didn't work, Moon roof didn't work. NO ice or water in coolers. The radio didn't work either. On top of that we talked your RUDE "general manager" and he was no help and he lacked good customer service skills. I can't believe we wasted our money on your crappy limo service. We'll be sure to not recommend your company to anyone. read more

I really value customer service and at least A Touch of Class Limousines took ownership for what happened. They reached out to me (I did not contact them about the issues) after hearing from my venue's point of contact about the events that transpired and offered to provide me with a partial refund (which I didn't request). They were sincere and while the services provided for me were sub par, I am pleased that they reached out to me to apologize. I appreciate that they took responsibility for what occurred without me prompting them to do so. read more

My family hired a touch of class for a funeral. We had two limos. According to the driver, the vehicles have to travel over 40 mph for the A/C to kick in. We rarely went over 40, but even when we did the effect was marginal. When we were done, we all needed showers. It was hotter in the limo than it was outside at the cemetery. On top of that, they refused to take us an extra block to our hotel at the end saying our time had run out (they dropped us at the memorial location). read more

I wish I had something good to say about this service. After hearing such wonderful reviews I decided to book a 10 passenger van to have us dropped off at the airport and picked back up. The cost was over $400 and on the way back June 8th to be exact we were expecting to have our van waiting for us. Instead we then receive a call stating that our ride would be over an hour wait. After finally getting in contact with the office they told us we could cancel but we wouldn't get a refund. Let me remind you we had paid over $400 and now are having to wait over an hour. We had no other way back home so we decided to wait for our van. The gentleman from the office told us that they would be in contact with us within the next couple of days but we never heard anything. The service here is sad and I will not use or recommend this car service to anyone. read more

Awful service! If you want to have an enjoyable experience, look elsewhere. Our driver (I believe his name was Najee) was late and came across as more of a salesman then a driver. The quality of the driving was poor and seemed as though he'd never driven a vehicle with people in the back before (sharp turns, stopping short multiple times, etc) The quality of the vehicle was poor. Parts of the interior were falling off and the audio was essentially broken. The air conditioning was broken and the car was only blowing hot air throughout the entire vehicle. Keep in mind, there were 8 of us in the car and it was in the high 80s that day. None of these are acceptable particularly since the driver and company seemed to be aware of these issues, yet they did nothing to rectify these problems. Due to the driver getting lost twice, we ended up going over our original allotted time. Rather than owning the fact that this was due to the driver/company's negligence, our driver tried to throw on extra fees at the end of the trip. He also tried to throw in a $250 cleaning fee for using an ecig (smokeless tobacco vaporizer), which the driver has encouraged us that we could use in the car. Only to try and tack on additional fees, this trip felt more like an extortion scheme than a pleasant experience. This isn't a company, but a group of scam artists. read more

I do not recommend A Touch of Class Limousines. They require a non-refundable 50% deposit and are inflexible with making any changes to the original order. The one female who had answered the phone was helpful and friendly, but the manager, Bobby, was very defensive and rude to me when I politely requested to cancel services. Other Limo companies in Frederick, MD (such as On the Town) are more flexible and have better customer service and communication. I strongly suggest contacting those companies instead. read more

Customer service when booking is excellent. Rates are reasonable. I have been a little disappointed with recent drivers. Today's driver thought downtown would be a good alternative to avoid 95 traffic at 5pm. read more

We booked them for multiple day conference and our guests were mortified . We were so embarrassed and the owner has was very defensive and has no accountability, which tells me that this company is not very business savvy amongst other things. We did an RFP and were very definitive about our needs from a cost , capacity ,and quality standpoint. I spoke with the office a few times for clarity and corrected them on a few things. Do not use this company for any of your needs and they are not professional nor customer friendly. Our guests did not feel safe and the driver hit the curve twice and side swiped the building .. Just an awful experience and response from Jennifer . read more

Avoid at all cost,customer service is terrible.I booked this company for my 60 birthday,when we got picked you the driver was having problems with the radio.We could not get the radio working so the whole trip we had to turn on pandora on our phone for music.I called the company the next day and spoke with Joe who said that someone would get back to me,after a month of contacting them they finally email me and offered me a gift certificate to use for future date.I informed them that i was disappointed with the service and will not be contacting them again.They refuse to give me a gift card only gift certificate.Never ever again!!! read more

I can't even give them 1 star or even a half of star. Very disappointing limo service. Rented service for wedding, for one, driver never showed up to pick up bride, driver never exited vehicle to greet or open doors. Piss poor service, still in negotiations for refund. read more

My experience was as follows: ordered a white Chrysler 300 Limo for a romantic evening to go on a dinner cruise in D.C.. Driver showed up 30 minutes late in a broken down Party Bus. It was the worst ride ever...noisy and a very rough wide--vehicle had no suspension obviously. We got to the dinner cruise just in time before they were leaving. No time to enjoy a cocktail and socialize before having to sit down and order our meal selections. The ride was so rough, there was no way to enjoy a beverage on the way out or coming back without spilling it all over...so that idea went out the window. My perfect romantic transport was destroyed. Had I known they were to change vehicles, I would have called for a Lyft that had a nice Sedan. We cringed knowing that we would have to get back on it to go home. They claim to be issuing a 50% refund. I'll keep you informed. The night was supposed to be memorable from start to finish...but NOT for this nightmare! Despicable! read more

Driver was very nice and professional but this is a horrible company with horrible policies. Had a car service booked for Thanksgiving Day to transport my elderly grandparents to/from my house for dinner. the day I booked (about a week before) the driver who accepted the job called to see whether he needed to wait outside the entire time. He took job not knowing which Thursday it was but was absolutely willing to still to the job, he just wanted to know if he could get home to have Thanksgiving Dinner in between the runs. I absolutely accomodated his very reasonable request by extending the time of pick up and drop off and was excited to do business with the driver. About 69 hours before the job (Monday afternoon), I got from my grandparents that one them was on the way to the hospital and they would not be able to come to the dinner. I immediately called the Lack of Class explaining the situation - including that the driver may be happy to have his thanksgiving day with his family back. The customer service person said he would put through for refund and they would call back and let me know mgmts decision within 24-48 hours. No call back. When if called Wed afternoon, i was told no...since it was within 72 hours no refund would be possible. $500 gone for nothing. Instead of building a relationshp they chose the quick buck. DO NOT DO BUSINESS WITH THESE PEOPLE!!! WE NEVER WILL AGAIN!! read more

First time and last time. Company took my money that I didn't authorize and they didn't provide the service that was requested. Have several witnesses.They suck read more