Although I cannot speak for the actual quality of their WORK since we canceled our contract before the job was ever begun, I can confidently say this is one of the worst run companies with the poorest customer service and lack of ANY accountability that I have ever dealt with.
My mother needed a new roof put on and called A-Top for an estimate, to which I agreed to pay for. The contract stated that there would be an initial $500 deposit/charge taken, with the remainder of the balance (approximately $5,000 in our case) to be charged AFTER THE FIRST DAY OF WORK HAD BEGUN.
On 5/29, the $500 deposit was charged to my card ALONG WITH the $5,000 that was explicitly stated IN WRITING in our contract that it would NOT be charged until work had begun. I noticed this less than 48 hours of the charge hitting, because numerous business related charges I attempted to make got declined due to a security hold on the card, charges which were time sensitive and COST ME a large amount of money. Understandably angry at this point, I re-read the contract to confirm this was an error, and upon doing so, I called A-Top and asked for the owner, Andrew. The MINUTE I got him on the phone, he began to raise his voice when I mentioned the charge and tell me that "we already made YOU aware of this error and are taking that off for now" in a VERY rude manner. I firmly corrected him and told him that NOBODY had been in touch with myself or my mother and that *I* noticed the charge on my card and this was the first time anyone had told THEM about it, at which point he changed his tone and told me it was being reversed and put back on the card. I then explained to him that his little 'clerical error' had cost me a great deal of money, to which he replied "oh give me a break, it's not my problem your business card has a $5,000 limit" (the cards limit is far beyond that, but it would appear Andrew has no knowledge of card companies placing fraud holds when they see 2 suspicious simultaneous charges from new vendors). He then told me to 'send him proof' of the charges that didn't go through, etc, to which I AGAIN explained to him card statements DO NOT SHOW (temporary charges that are later declined only show for about 24 hours and then there is no trace of them on the statement, as opposed to a charge that goes through and is then refunded).
The date that the work was tentatively scheduled to begin in late July then came and passed, and A-Top still had our $500 deposit, although my mother and I were already shopping other contractors and had no plans to continue with A-Top. Finally in early September I received an email from Andrew's wife stating that they would not be fulfilling the contract and would be refunding us the $500 deposit, MINUS a $75 'processing fee' (mind you, THEY voided the contract as soon as they charged my card the $5k 2 months early) as well as minus the permit fee from Howell which they CLAIMED was $193. I immediately called Howell township and learned that the permit had ACTUALLY cost $156, so here was ANOTHER example of their lying fraudulent ways, trying to nickel and dime a measly $37. I emailed Andrew's wife back and told her that they would not be pocketing the extra $37, nor would I be paying any processing fee because of THEIR incompetence and breach of contract. His wife half heartedly apologized for the "error" with the Howell charge (funny, this company sure makes a LOT of billing errors huh?) and mailed us our money back but attempted to not refund the $75 processing fee (the $156 for the Howell permit is fully transferable, so we simply moved that over to our new contractors who have brains and integrity). When I called Andrew to demand the $75 be returned as well or that I would let everyone know how they conduct business, he shouted "ARE YOU THREATENING ME" like a petulant child about 15 times, and then told me to not contact them again and hung up on me. What a pleasant, mature adult; exactly the type of person I want to do business with...
In summation, I cannot possibly personally fathom that a company with as little integrity, accountability and class as I encountered could even be in business for 5 years let alone 30, but perhaps this review and others on here will allow people will seek out better honest alternatives to these frauds after reading the truth about how they do business. read more