Don't trust the 10-year warranty. I had a contract with Clout Home Services, and they decided 3…read moreyears into the contract that it was undersold and they were no longer going to honor it. They then claimed that the part of the company that supports Buford, GA, was sold to a California company. When I called the company in California, they had never heard of Clout Home Services of Chamblee / Doraville, GA. P.S. My contract with Clout was for a complete system, including all ductwork being redone and an air cleaner.

Worst HVAC company around. Customer service is beyond atrocious. Current ownership worse than the…read moreprevious. Inherited a company that went bankrupt and we got the short end of the stick all around. Our HVAC is messed up after one month of usage, after several service trips to identify what the problem was and several dollars later, still not working properly. Stay far away.

Short answer: poor communication and no one showed up…read moreto the appointment. Poor service, would not recommend to anyone. longer answer: My AC had stopped working so I had called this company to try and get it fixed, I couldn't meet with anyone the day it broke so i had asked to see if there was a time the following day , I was told that someone would contact me and schedule an appointment. I got a call that afternoon about scheduling an appointment, I was told that they would be able to come between 8-10. I gave my information and according to my call long I didn't talk to anyone after that. I got two confirmation emails about the appointment. The next day rolls around and it's around 8:10 ish and I call to give my gate code ( since I forgot to give it during the last call) realized They didn't' open until 9:00 that day so left a message and waited. called and gave my gate code and asked if there was an eta on their arrival. the person I talked with said they would ask for the repair person to call me with an eta. I waited Until around 10:20 and then called again since I had not gotten a response from anyone. Another person answered and I had to give all of my information over again ( had to do this about 6 times wiry different people). they tried to reach out again to a technician and said someone would contact me soon. 10:40 rolls around and no response, needless to say no one could help me since they couldn't get in contact with any technician and couldn't tell me what was going on. I called a different service and canceled this company since there was such a lack of communication. About 4-5 hr later another person calls me from this company ( the person I had scheduled with yesterday had a different number from the website number for some reason) and told me that I had called her again and canceled yesterday because no one would be able to come ,( my call long only shows one call where I actually reached her and we just talked about scheduling) there was no cancellation email or text saying the appointment had been canceled , no one during the morning mentioned that the appointment might have been canceled so I was unaware that that was ever a possibility, and I has no recollection of even talking about that. The worst part is that Diana made me feel like it was all my fault and I should have been aware of this the whole time. I felt very upset and it seemed like she was blaming me for her mistake. We hung up , and a few minutes later she had the gall to ask if I wanted to reschedule, after the poor service and lack of communication. Needless to say if I could I would rate this zero stars but I can't, the only positive was a few of the people I talked to in the morning seemed to want to try and help me, the rest made me feel like I was bothering them

Maintenance Unlimited was prompt, responsive and more thorough than any of the other HVAC companies…read morethat we have used in the greater Atlanta area. We signed up for a one year maintenance contract to check out our system twice a year, and the price was less than half of what we found at some of the competitors. I strongly recommend them!

Service was rendered at my home. The worker left without notifying anyone and left our garage door…read moreopen. The rating was given because the situation was unprofessional. The woman sent a message in response to the rating. She then went back and forth arguing with my mom about the rating we gave her son. This was very unprofessional. Her name is Miranda.

I am a First Home Buyer who closed on my home in GA the 1st week of October 2024. One of the things…read morecaught during my home inspection was that the furnace was not working, and the fire did not stay lit. My realtor and I brought this to the sellers attention, and required this be one of the items fixed in the home. My seller utilized Accurate Heating & Air, LLC to come out and fix this problem. They claimed it was fixed, and provided the invoice they paid to this company, and claimed the fire stayed lit for 23 minutes to confirm repairs. This was in July of 2024. Finally getting to closing in October 2024, I had not moved into the home, and no one was staying in the home. I started getting things moved in the end of November, and turned on the Heat, and to my shock it was not working. GA has been in temperatures of 30 Degrees, and it has been very cold, and this was unexpected. I remembered that this was a problem that was supposed to be fixed by this company, and so I reached out to the company to explain my grievance. Brian, who is the owner, I could not get a hold off and ended up speaking to his wife Meredith. After explaining the situation, and that no one had touched the furnace or even been in the home till end of November, she automatically claimed it was not her companies fault that the heat is not working, and that it was fixed in July. I advised I dont see how if this was fixed and no one has been in the home since, why all of a sudden the heat is no longer working. She stated they can come and take a look and see what the problem is and get me a quote, which I advised this is something I shouldnt be liable for and should be passed on to the seller as this was claimed to be fixed. I contacted the sellers agent and explained the situation, and she stated she would work with Brian on this. The company finally came out on Monday, 12/2 to look at the issue. Meredith stated initially that her husband Brian would come out and handle this, but it was a different technician, Austin, who came out. I am not sure how long he was there, but I never got a call or response from any party that day as to what the problem was. Fastforward to 12/4 & 12/5, I reach out to Meredith on understanding what the problem was and received an invoice for service of $88.40. I believed this was the amount due for the work as stated in the invoice, and reached out to confirm when they could come out to do it. Meredith then states this was just an invoice for them to come out to look at the unit, and the estimate was going to be around $400. I decided not to continue with this company, as I couldnt trust the work was going to get done right, and so I advised she didnt need to complete the estimate and send. She then states that I still have to pay the Invoice as they came out to look at the unit. I told her that was very wrong, as this should have been a courtesy from them who originally did the work and claimed the heater was working when in fact it was not. She then threatened to go to the courts to put a lien on my home if I dont pay by 5pm that day. NO WORK HAD BEEN DONE & I was left with still a broken heater. I would advise all parties to stay clear of Meredith and Brian, and this company as they have terrible customer service, and dont care about the client at all, just the money!

Nice people, avoidable problems cost me several days and somewhere north of $1,500…read more Everyone at Certified Air Care are very nice and did quality work. I used them for years to recharge my system. After techs determined my single stage system was beyond repair. I opted to replace it with a variable speed unit. I was told that I needed to replace my water heater, because the new unit was wider than the opening, and was being blocked by the water heater. The job was not specified correctly, nor double checked for compatibility. The indoor unit that was installed was not compatible with the outdoor unit. At the end of the 2nd day the correct parts will installed to get the now 2 stage system functioning as a 1 stage system. The 3rd appointment was a no show. The 4th appointment verified that an additional $300. In parts would be needed, but not in stock, and would require a 5th appointment. The new unit was narrow enough to fit past the old water heater. $1,200. For a new, lower quality, water heater was a needless expense. I opted to complete the install myself, pulled new wires, installed thermostats zone control board and programmed both the control board and the inside. They worked with me with pricing, but I would have ended up with a higher quality system for less money, days earlier. Really nice people.

We soooo appreciate the prompt response to our needs. Thought it was our Capacitor, turns out it…read morewas algae build up In our drain. Saved us LOTS of money. Our technician, Stan, was so professional, so courteous and so helpful. We will not use anyone else with our HVAC needs. With the heat temperature rising, we understand the wait to get service and will gladly wait on them next time.

The technician was all kinds of awesome. I know nothing (absolute zero) about HVAC systems or how…read moreanything works. He came out examined everything and explained to me how everything worked and what was wrong. He could have taken advantage of the fact that I knew nothing and made up something to overcharge me, but he didn't. He made a diagnosis that would have cost me 3x as much, but went ahead to examine further to make sure to save me the cost, and stuck around to make sure the problem was 100% resolved They were super helpful, and when I asked about thermostat I wanted to install myself (and save me the cost of having someone do that), he told me to FaceTime him to guide me through, should I have any questions. Will definitely recommend these guys.

I was referred to them by a friend of mine that they had done some recent AC work for. Mike and…read morehis team were able to come take a look my AC unit and work on it within a few days. Turns out the AC unit needed to be replaced and he was upfront with me about my options and cost and was ultimately able to work on replacing the whole unit the following weekend (on a Saturday at that!). I had a couple of questions and minor issues after the install and Mike and his team (Kurt-- thanks again!) followed up immediately and came back out and took care of it. So all in all, it was great service at a a reasonable price and I would use them again for any future work I have and would most certainly recommend them to anyone who needed AC work done.

anchor installed a air handler in my home that had caused 60 thousand dollars in damages to…read moreflooring and structure. they do not have any insurance coverage and will not pay for damages

Horrible service, not honest and they don't try to help only to make you expend more money on their…read moreproducts, I payed $105 for technician visit only to said that my a/c was too old to get fix, he didn't check anything, I called different company to have second opinion and they told me that what my a/c need was only change the filter!!! And now my a/c is working!, I expend a lot money with Anchor for more than 12 years and they are not honest and not professional! Horrible shameless!

I turned on my A/C unit at 2am Tuesday morning - for the first time ever this summer - thanks to a…read morebad stomach flu or food poisoning. I had chills and fever. So imagine how much worse I felt when I went downstairs the next morning - only to discover that the entire downstairs was flooded. ARGH! I turned the unit off and scheduled an appointment with my regular A/C guy. He said he wouldn't be able to get out until this Saturday - but since the whether was so mild - and would be until Saturday - he recommended just shutting the unit off until then. No worries, right? So I turned it off. Only to discover yet another puddle of water overflowing into the family room again the next day. I figured I needed someone ASAP . . . so . . . I went on nextdoor.com and found a posting with several replies / recommendations - and Wade Heating was one of the posts with a glowing recommendation. I called about 5 minutes after 5pm - and left a message for the after hours team. A service technician called me back less than 20 minutes later and quickly put my mind at ease. He was kind, patient and courteous. He asked me several questions and took me a through a checklist of trouble-shooting tasks. He did not attempt to alarm me - like a less scrupulous person might have done - and explained to me why I might have been seeing the additional water a few hours later. He suggested that I give the office a call the next day - and I did. Great customer service so far!

I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AND SAVE YOUR MONEY…read moreI have used Wade Heating and Air for years. I assumed they were giving me the standard pricing and didn't do my research. I had one unit go out in Sept of 2017 and the other in 2019. I have spent well over $15,000 on two A/Cs and two furnaces. It was a rental unit so I went with the cheapest route. They kept calling me back to increase the price. How does a new A/C unit NOT fit an older furnace? It looks like you taped the two together anyway!!! Now it's 2020 and the house is being sold. The home inspector states the downstairs furnace doesn't work. I am 2 hours away and working so I call Wade heating and air. They come and put 2 AAA batteries in the thermostat and it works. Anthony there at Wade charged me $24.36 FOR 2 AAA batteries!!!! I understand the $79 service call charge but who do you think you are charging me $24.36 for 2 AAA batteries. I looked back on the 2 furnaces and air conditioners that I purchased and was way overcharged for those also. I will never use wade heating and air again. I would recommend you take your business elsewhere and save your money!

We used this company several times for HVAC needs. The response time was prompt and they were able…read moreto resolve our issue in a timely manner. If have HVAC issues, I will definitely use their services again.

Used this company, was sold a 2007 model furnace they passed off as 2017. Paid for warranties and…read morea NEW system less than 5 years old. Called because the unit went out less than a year warranty. The company said they would come out, but well over 5 days later, they have not come out. They have not been answering calls, or returning voicemails had to call a new one out, that is stating it is going to cost $2,000 (paid close to $3,000 for the initial new service) because they used a bad furnace unit, and they knew was for 2007 and not 2017.