Great place to buy a vehicle. Great price. I will recommend…read moreto anyone looking for a vehicle.

Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all…read moreemblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare.

More than pleased and satisfied with your service. Exceptional customer service, fast, easy and all…read moreI wanted within my possibilities. Very direct and truthful of what I can get and like.

I was referred to Raphael in the beginning of July. I would not recommend doing business with…read moreRaphael. He avoided communicating with me and ignored me during most of me trying to work with him with my car. He told me he would help me and then would vanish, ignoring my correspondences. I finally started to do things myself (in August) and go to car dealerships myself (and he came around a little in communication with me after he saw that I was going to take care of it myself). He told me to hold off until the end of the month (this was at the end of August) because of "end of month deals"...which I did. He ignored me and didn't communicate anything with me and it's now September 13th, so I missed out on any possible deals I could have gotten for Labor Day. (He made me hold off and then ignored me) I was referred to him in July and it is now September 13th and he still hasn't helped me. I could've taken care of this myself. It is very frustrating working with someone who not only avoided communicating with me, but also ignored me. I had two friends ask about Top Tier and I gave them their information at first, but after having this stressful, frustrating experience, I went back to my friends and told them to not work with him (Raphael). Leaving this review is not going to get back the two almost three months I've lost because of Raphael and that is even more frustrating. I do NOT recommend.

Absolutely blown away by the experience with this auto broker. From start to finish, they handled…read moreeverything with total professionalism, transparency, and confidence. I came in unsure about what I wanted, and they not only helped me narrow down my options, but negotiated an unbelievable deal that I wouldn't have gotten on my own.

From the owner: Locally own business that speciaze on auto, homeoweners and comercial insurance services read more