A Sound Decision refuses to hand over information, including log in information for the equipment that they sold us. We used A Sound Decision at our home when we decided to add smart functionality to all of our home theater hardware. The company was recommended by a friend, so we decided to use them for our new business project. Right off the bat there were issues of over-promising solutions to our issues, but we moved forward while navigating through these issues to complete the project. There were numerous items that were added to our facility without proper invoicing and detail of the additions. The owner "Terry" promised these addition would be inexpensive, but when the final bill came upon completion the final tally was over $30,000. We were never given an itemized break down of these items until 2 days before we opened. Their practices are very predatory, but we still paid them in installments over the course of 6 months. Our current problem involves their lack of communication because we decided to switch companies. We decided to use them one last time, much to our hesitation, because they were familiar with our system and we only needed to move a couple of TVs and add two speakers. The price of this was over $3,000, which was absolutely outrageous. We decided to go with another company, and their quote was less than half of what A Sound Decision quoted. I published this information on social media to prevent other people from making the same bad decision I did, which they took offense to and now they refuse to hand over credentials to this new company to allow them to complete the job. read more