I didnt have this installed not even a week ago and they charged me $490 an to this day they can't…read moreexplain to me why. I'd call customer services at least 50 times an the second they answered they hang up please do ur self a favor look somewhere else!!! they well take ur money no explanation the main reason I got this in the first place was because i talked to a guy name dean an he told me free collaborations an 45 dollars a month sounded like a deal! wrong don't let these professionals scammers screw u over with all there hidden fees I blow nothing but 0's an I had to pay stupid amounts of money seriously look somewhere else

Worst customer service.The guy that always answers is so rude. They don't care if you are with out…read morea car. Don't understand what emergencies are.Don't understand what mechanic problems for a car is.Don't understand that cars break . Been trying to get interlock swap. To a new car. But of course they don't have any appointments . Showed up to try to talk to somebody and doors were locked. During their service hours

The Technicitions that came out to service my care were Awesome and the Gentleman that removed my…read moreIID was super nice his name is Paul. However I do feel I paid a lot to end the contract I paid $500 and I really feel that was too much $250 would have been much better. I'm grateful to finally have it removed and my car can now start without having to blow into a machine it was a big inconvenience but, it was my own doing. My rating is for the Technicians that came to my house. They were really the best part of that whole ordeal.

These cameras are shit. I got stranded on the highway going…read moreto my regular day calibration appointment and the machine just stopped working. Wouldnt let me take a test and ended up locked out. I have no idea what to do ,no one ever answers the phones and the app no longer works. This feels so wrong. Theft of services for sure and more

Smart Start has promised from the beginning that there are no issues for my electric car and tout…read morebeing one of the few or only places where you can get it installed on your Tesla. Unfortunately, if you actually want to use your Tesla after having Smart Start installed, good luck. In less than 2 months, I have had to go into the shop to have my device reset 3 times. From the start, the mechanic complained and warned me about actual use. I didn't think it'd be this bad. The service staff is great and customer service is super nice. Hence, the 1 star. From beginning to end. It seems everyone in the company and it's mechanic's that they commission to service the device know there are issues. For some reason, it hasn't made it to the top executive suite to fix. Don't get me started on the app when you have something happen outside your normal service interval. That apparently is a known issue, too. Fix it, SmartStart. Maybe start using electricians instead of mechanics. I'm not the pro here. You are.

Got a letter about a lower monthly fee. When I called to get the details I was passed off to…read moreanother group. No one ever responded. You would think after spending marketing money to send me a letter, and getting my interest levels high enough to reach out, they would want to chat. No customer service response to my requests. Reading these reviews, it's probably better.

Affordable interlock were amazing from start to finish. I had an interlock for 2 years, customer…read moreservice was always amazing! They went above and beyond and even put air in my tire that was flat! The past two years, I have seen multiple customers being rude to the workers and taking out their anger from having to get an interlock and the annoyance of it on the workers. But the workers have always kept it professional and were respectful back. No better place in Utah for an interlock, and they are judgement free! Remember , it's not their fault you have to do this, so be kind :)

Have been super helpful! Not the best situation I got my self into. I would not go anywhere else…read more Having to blow to start my car is frustrating the only person to blame is me for that!