I used to work right down the street from Japanese Auto Center (JAC) since the early 2000s, but…read moretypically take my vehicle to the dealership for service. Looking back, that was a mistake.
Recently, I needed to replace the evaporator core and expansion valve for my A/C, and the dealership quoted me almost twice what JAC did. Since it was such an expensive repair, I decided to give JAC a try, and I'm so glad I did.
The first thing that impressed me was the size of the shop. They have multiple service bays, not just in the main area but in another section as well. More importantly, the customer service was outstanding. Whenever I called with a question, Kevin didn't have someone else relay the information--he got on the phone himself and kept me updated every step of the way. When the replacement part they received turned out to be defective, they handled it quickly and made it right without any hassle.
Another thing I really appreciated was the complimentary rides to and from my home while my car was being repaired. Maria and Mario were both incredibly kind. Maria mentioned she had recently joined JAC after working as a parts driver for another company, and she had nothing but positive things to say about the people there, which spoke volumes to me.
Then, over the weekend, while driving to Orange County and finally enjoying my cold A/C, I started hearing a strange wind noise coming from my convertible top. I thought maybe a seal had come loose, but when I got home and looked under the car, I discovered my engine splash shield had torn loose and was scraping the road. I called JAS right away, and they immediately contacted the parts department, ordered the replacement, and took care of it quickly.
I want to thank the entire team. From Kevin, Roger, and Dan to Maria and Mario, everyone I dealt with was professional, honest, and genuinely helpful. It's hard to find a repair shop you can trust, but I can honestly say I trust JAC. They may not give your vehicle a courtesy wash before you leave, but if you're saving $$ is it really worth it? If you're looking for a great place to have your vehicle serviced, I highly recommend giving them a try.