I was extremely impressed with the service I received from Progressive Mechanical recently. I…read morecalled on a Thursday evening for a small fix. The owner picked up the phone (how often does that happen these days!) and after a few quick diagnostic questions, he set the service call for 8am the next morning - WOW! The service rep arrived on time, found the problem and had it fixed within a 1/2 hour. He was very polite, made sure to clean up after himself and didn't make me feel inadequate about something I probably could have fixed myself had I looked deeper into the problem for more than 2 seconds. Most amazing was the bill- I wasn't taken advantage of and actually found it to be a bargain. I will definitely be using these guys for my future plumbing needs!

I have reviewed Joyce many time. The review is always the same. Same great service, pleasant,…read moreknowledgeable and personable techs. The only thing that changes is the name of the tech. Today it was Ethan and he did a great job on the annual service of my Mitsubishi Split. I recommend them for any of your HVAC needs. Pat

Joyce office staff and technicians are responsive, timely, and professional. The work was completed…read moreand the area cleaned up extremely quickly and the price was very reasonable.

Joe got me a reasonable quote quickly. Came on a Saturday. That was appreciated since this job was…read morebecoming in blocker in the overall project. Joe installed a long gas line to supply a grill and a sunroom's gas fireplace. There were no issues and the work is complete.

Great communication skills, made an appointment in a timely manner, and accomplish the task he was…read morehired to do at the price he quoted.

Guy treated me as less than and gave unsolicited advice. Reeked of smoke/ashtray. Didn't explain…read morewhat he was going to do and or why prior to coming, so the appt. was pointless & waste of time. I knew there was no active leak in bath ceiling, but realtor told me to have him cut ceiling open for no reason to only then have to pay another guy idk maybe $90 for paint I bought and then maybe $2-300 to fix hole in ceiling (and he had to come back about 4-5x to fix this.). Plus, this guy who was unrelated to this business ended up showing up like 2 hours late or always changed the arrival times. Cool dude tho. Let's just say I didn't write a review on that realtor, but we agreed to cut the cord lol. The admin. lady was extremely helpful, informative, funny & precise.

Very professional and knowledgeable team. I got same day service within a couple of hours on a…read morewater heater failure and replacement. Dan and Brian serviced the unit and I was impressed on the efficient manner in which they worked. They were well educated and very forthcoming with information on how both my water heater and furnace system worked. There are other plumbers closer to my location but these guys are the gold standard when it comes to service and professionalism.

Can't say enough.. they responded immediately to my cry for help - worked for hours to try to fix,…read moreultimately they couldn't however, I can't blame that on them. Leo, who came couldnt have worked harder to try to get me fixed. I would not hesitate to call them again.!!

I want to start by saying that Leo, the guy that came by was great and clearly knowledgeable…read more Problem is that the way they price things out seems purposely vague in order to charge you huge add ons without you realizing. I only wanted a basic maintenance visit, but I was never quoted for basic maintenance, just immediately quoted almost $1000 for a bunch of potential problems I didn't end up having. $980 for a 1-2 hour visit is honestly unacceptable, especially if I was never even told a lower price was an option. I called to share my surprise and was simply told that it's a set price that benefits people with large complicated jobs with no consideration for people that needed almost no work done and just have to eat the extra price just in case it got more complicated. It would do a lot of good if they were kind enough to cut the charge people that didn't end up needing all of the extra services they told their customers were very important to use

They make techs push additional services, club membership while being the most expensive plumbing &…read moreheating company I've ever used. They're no longer a small local business but a big corporation that services their needs first. The straw that broke the camels back is when the tech put old, dirty filters in the furnace. He saw a box that had ones I had replaced in it and assumed they were new and installed them. He couldn't see they were dirty!

We had more pests after we made the switch than before. He used treatment methods that several…read moregroups said were not the appropriate for our situation. We switch back to old provider and our situation resolved.

Gardner and team did a great job replacing a water heater for us on short notice. Was able to get…read moreus hot water again on one days notice. They also replaced a shower faucet at the same time. Can't say enough good things about Johnson Plumbing. Quoted price was below the 3 others and job was done in about 3 hours. Super happy.

About 8 months ago I had another company come and replace a ring on a toilet, because I thought it…read morewas causing a stain on the ceiling beneath it. They had to come back because they didn't put the back piece of the toilet on correctly, it was rocking.They had to come back a third time because now there was a constant smell. They caulked around the toilet. For the next 7 months the smell would come back, sometimes a little, sometimes unbearable. BUT then I started getting little sewer flies. I was not calling them. I found Gardner Johnson on Yelp. It was a blessing. He listened. He looked. He fixed. The previous company had not set the ring correctly, and there was sewage literally sitting under my toilet. Anything you need plumbing wise, you would be wise to pick Johnson Plumbing. He also sent his assistant to help with another issue with my septic system. The assistant saved me at least a thousand dollars from a previous professional telling me what I needed to do. He showed me pictures proving it did not need to be done. They both were so professional, so great and they guarantee their work. But I am sure you will never .ever . have them come back for the same reason.

Do not use for water boiler cleaning. Lachance had been completing our yearly boiler cleaning for…read morethe last few years. The last time it was "cleaned" was at the end of May. So Imagine my surprise that we come back home this past Sunday and our boiler won't turn on. We had to do emergency service from another company just to be told our boiler was so dirty it shut down, and that it looked like it hadn't been cleaned in years. Feel like we have been ripped off. Edit. Called Lachance and instead of talking responsibility, they tried saying it's possible for the boiler to get that dirty in a short period of time. This is disappointing as they have done repairs on our boiler in the past with good results. Buyer beware if you are considering using Lachance.

So I called Lachance on 4/7/26 to see if I can make an appointment for someone to come out and talk…read moreto me about heating upgrades. Got Teresa again (rude bitch) well today was no different with her attitude, after giving her my information, she asked if I was the one that was rude to her and cursing her out last year because of course she was very rude to me, but she of course said she wasn't. I said yes, then she said we are no longer doing business with you, I'm like really ummm ok. Fact is she is a very rude woman who has no business dealing with customers and if a company insists on keeping such people on their staff (probably sleeping with the boss) then quite frankly I'm glad not to be dealing with them anymore. I will let everyone that I know to stay from this business!!

Wil came out to look at a steam boiler replacement for me, was very pleasant, helpful and gave me a…read morevery reasonable quote. I ultimately didn't end up going with him, but only because I found a slightly lower price elsewhere for a replacement boiler of the same manufacturer that I'm used to.

Updated 04/09/25 with a photo of a transcripted audio message from the business owner threatening…read moreto show up at my house due to this bad review. Nice job. Worst customer service I've ever experienced. We had a heat pump system installed Nov 2024. They no-showed twice before finally showing up at 1PM--and to no surprise they did not finish that day. Their office never picks up the phone or responds to email so I was left waiting for their install team all day on multiple occasions. Two men, neither of which spoke good English enough to thoroughly communicate with me showed up. The were not friendly, and did not clean up after themselves--nevertheless the install seemed to be successful (the system works as of Feb 2025). They tried to overcharge me for refrigerant--evidenced by the fact that they immediately lowered the price when I noticed how high it was. It was not worth saving the few bucks we did. I have tried to contact the company to express my concerns for their business--but still no one answers the phone!