Strike three, no more business from me. I am fairly easy going. First off, most of the crew is very…read moreknowledgeable, I will give them that. I bounced back into the hobby after 10 years. I have 6 aquariums in my home all purchased since September. I have tetras, barbs, and south central and American cichlids in various tanks within my home. I love the hobby, especially the aqua scaping aspect. On my 125 planted tetra tank I wanted premium lighting, so I purchased (4) AI Prime 16 lights for around $1200.00 with tax. One of them stopped working within 2 weeks, never submerged, just turned red and refused to light up. I drove an hour to the store and asked for a replacement. I was told to go through the manuf. After reading multiple reviews online with horror stories of customers having to pay shipping back to AI, and then they refuse to honor warranties I said no thanks. So now I only have (3) lights with an 18' span on a 6 ft tank. Frustrating as hell, but OK, I overlooked that and said fine. Then I asked to purchase a large Gold Saum from their big cichlid tank. The employee bagged it up while I was looking at other fish in the back. My mistake for not looking in the brown bag before I left, I ended up with a Redhead Vieja. No big deal, I lost 2 hours of my day returning to get the fish I ordered and about $20 in fuel, the employee was apologetic and grabbed the right fish for me, so I moved on. My last straw was dealing with Dereck. I went in on Monday and asked him for a Starry Night cichlid. I showed him a video of my 180 setup and gave him a list of fish that I kept within it. He told me that the STarry Night would be just fine due to all of the hiding places and he pointed out that my Jack Dempsey's were much smaller than the Starry Nights and assured me it would be fine. He then showed me a tank and said they were in there. I said, where I don't see them, are you sure these are starry nights? He replied, "Yes, they are juveniles they don't get their chips until about 2 years". A Starry Night cichlid is a rare African from Madagascar and is compatible with South and Central American cichlids. But I have never owned a juvenile, I just did some research on the species and did not know if they looked completely different as juvies, so I took his word for it and took 3 of them home. I am looking at these fish in my 180 with all S/ C American cichlids thinking this can't be right. So, I Google searched "juvenile starry night cichlid" in images and NOTHING looked even close. I am scratching my head thinking they look like African Haps. So I search again under "Starry Night African Haps" and see star sapphire cichlids and realize this guy sold me the wrong fish. OK, no big deal, empty the rocks, driftwood, and scoop them up. An hour later and 2 towels on the floor I brought them back 20 minutes before they closed. One thing that was super frustrating was the fact that I didn't bring my debit card, and they said they couldn't give me a refund without the card, so I was forced into searching for fish to make up the $120 difference in store credit that I really didn't need or want. It was a Monday evening, so stock was low, and I didnt want to make a third trip seeing they are over an hour from my home and visiting the store usually eats up 3 hours or more round trip every time. I ended up buying some pearl scale koi angels for one of my planted tanks and was able to buy ONE Starry Night like I originally wanted. I left with my angels and 1 starry night cichlid. The next day I woke up and found the starry night dead and floating at the top of the tank. My Redhead Vieja was biting at it so I grabbed the net, drove over an hour back to the store only for Derek (the genius that sold me Star Sapphires instead of Starry Nights) to tell me he needed the original receipt (even though they could have easily looked it up in the computer) and a water sample. I said, your kidding, right? I told him that my water parameters are perfect, I have well water and a natural PH of 6.8. He said it says that I need these two things next to the register. I said you know I just bought this fish, and have driven out here numerous times, and you know I told you the tank he was going into, and you know you said the fish would be ok, and they are guaranteed, and you know I live over an hour away. I told him I am not spending $30 in fuel and 3 hours to bring a water sample when you have water in the bag with the dead fish. He said that is the store policy, I I asked, if he'd make an exception, I've spent like $3k in this store in the last 2 months alone. He said that the store policy. As I turned and walked away, I told him I wouldn't be back. He started laughing at me with his co-worker as I got to the door. This is not the way you treat customers. I am not a difficult customer, and I am very easy going, I've overlooked a lot of mistakes that cost me a lot of time, let alone money, but this was strike three for me.

I love this aquatic store! They have such a large variety of coral frags, polyps, and fish! This…read morestore does have more expensive products and live animals than other stores but their quality is top notch! My boyfriend and I used to come here to browse when we first got into fish. Now we both have several tanks and are into the hobby enough to feel comfortable shopping in OSAs price range. My boyfriend got some coral frags that were on sale. 3 for 30$ and a set that was buy one get one free. He loves having them in his saltwater tank and they look so good!!!!! I was looking for a live culture of daphnia for some fish fry. Although they did not have any in stock I got some great advice on some cultures of micro worms I can order online from a staff member there who breeds the same species of fish.

Excellent freshwater store, literally has everything you could want. Excellent staff, excellent…read morelivestock and plants. Top notch driftwood and hardscape selection. Just an excellent store, even better than I hoped when I stopped in while traveling. The only thing that disappoints me is it is 2hours drive from me. Why can't this quality of store be nearer to me on the north shore?

Finally a place that ACTUALLY takes care of their bettas! They're not in tiny cups.... They have…read morebowls with air flow and even some floaters. Super friendly and knowledgeable customer service, great prices, and a great selection of fish, plants, and decor.

The price was a little high, Purchased a Clown Loach for…read morealmost 50. My usual store, has them for 18.

An amazing store! We have been coming to Critter Hut for close to 13 years (starting at the old…read morelocation by Stop & Shop). Our most recent purchase was about 2 weeks ago. We bought a Skink Lizard and Jeff, the sales associate was so incredibly knowledgeable and helpful. My son loves his new pet and named him zucchini. We also just had some issues with our fish aquarium and fish. Again, Jeff guided us on what needed to be done to clear up our problem. Having such knowledge and nice staff is why we keep coming back. We love Critter Hut! Thank you.

Pets welcome what more do you need to know? Food, environments treats, crickets, meal worms, fish…read morefresh water, bird and so much more for you to love. the owners support local shelters and will go out of their way to help animals and their human friends to be happy together. They also have books and treats that help support the local shelters on the counter.

We were visiting Mystic and came upon this gem! We had an…read moreincredible experience with the owner and learned a few tricks for our puppy at the same time . See for yourself you won't be disappointed!

The store has great selection and healthy items! The owners are kind and truly care about pets'…read morequality of life. It's a large space with lots of choices for pet food, toys, and good curated items. We will definitely be back.

What a fantastic hidden gem! The owner and staff are very knowledgeable as well as helpful. They…read moredon't try to over sell and will educate you on the best type of fish for your aquarium.

This place is great. It's super clean, to begin, and has everything you could ever need for a…read morefish. The staff is knowledge and helpful, and answered all my questions before recommending products that fit my needs at my price point. I just have a Betta fish, nothing complicated, but she is much happier since I've been shopping at the Purrfect Aquarium. All the products they suggested work perfectly, and my tank is clearer and happier than ever!

Great selection. Great prices. Exceptional customer service. Very knowledgeable, patient, and…read moreprofessional staff. They made me their newest regular customer

I have shopped at this location for 4 years. I purchased somewhere between $1500 - 2500 in Koi,…read moregoldfish, sailfins, pumps, aerators, plants and food for my outdoor koi pond. Recently I purchased at a large black and orange butterfly kio for $150 + tax. It died within 5 days of being in my pond. I never saw it eat and attemp to eat. It just stayed at the bottom. I contacted the Luckys several times about it before finally being connected to the owner. The owner basically said there is no exchange or refund policy on livestock and he assumes no responsibility. I find this a disheartening waste of money and lack of appreciation to a loyal customer. I will not be returning to this store in the future.

The staff were SUPER knowledgeable, kind to our kids and patient. We had made the decision to get a…read morefew fish as pets and they helped us pick what made sense based on our tank and desires. No oversell, no pressure just well thought insights and they answered to 1000 questions are kids had too! It was also cool to see that they've built a community around their shop too. Beyond those of us in to buy stuff some they were just hanging out to talk fish--they also gave great feedback and advice!

The professional service, knowledge and just nice people makes this place a rare gem.read more

I'm kind of torn on this place to be honest. My first visit there, the employee working was on the…read morephone (sounded like some aggressive customer service inquiry) and said he'd be right over to help us out. Nearly half hour later he came by to see what we needed. I was a little annoyed, but dismissed it because I understand that sometimes those types of calls are tedious and frustrating. We decided to pick up 4 serpae tetras, 3 Gouramis, and a synodontis catfish. When we told the guy what we wanted, he hastily grabbed a net, dipped it in the tank, and tossed the first fish he caught into the container. He did it first with the tetras, which I wrote off because they pretty much all look the same anyways. When I pointed out the opaline gouramis, he ran off so quick I didn't noticed he grabbed a giant fish with barely any pattern, whole they had some stunning opalines in there with lots of deep blue spots that were smaller that I definitely would have preferred. Also, when picking the catfish, which are known for their black and white spotted pattern, I specified I wanted a spotted one (some were solid colored). His response, naturally, was to scoop up an all brown one and toss it in the container and begin to walk away. That time I called him out immediately and chose a different one. Another thing that happened when picking fish; all of the gouramis were labeled 3 for $10. Me and my boyfriend openly discussed the price in front of the employee and made it really clear that we wanted to partake in that deal, and he showed us toward the fish that applied. I didn't notice until after we left that I was charged separately for all of the fish. When I called back to ask why, he told me it was because apparently only two of them were regular gouramis and one was a dwarf. If I had known, I would have chosen another one instead of the dwarf. No biggie!! Instead of telling us though, the employee decided to be greedy and keep his mouth shut so he could take advantage of charging us more. Lastly, the synodontis catfish I bought was belly up within 24 hours, when all of my parameters were perfect and all my other fish were thriving. When I found the dead synodontis the next morning, I immediately called the store. I told them about my negative experience (I spoke with a different employee) and about how I believe I deserve a replacement fish despite the strict no return policy. The gentleman on the phone told us to come to the store so we could work something out. When we got there, he informed us that the man we dealt with the day before was actually the OWNER, which was baffling. However, this employee (I regretfully can't remember his name) went above and beyond to make sure we left happy. He allowed us to exchange the synodontis for a new one that seemed a bit bigger and healthier than the first. I was very happy after that, but he went out of his way to fix our other issue, and offered us to pick any gourami to take home free to make up for us previously being taken advantage of. This gentleman is the only reason why I'll be returning to this shop. I'm glad at least this man employs honest people that care about customer satisfaction.

This place is enraging and depressing. There are "designer" puppies for sale living in glass cages…read more Two puppies came up to me clearly starved for enrichment and attention. This is not a healthy environment for dogs to be in and it's inhumane. Dogs need constant socialization, enrichment, regular walks, and attention, and they can't get those things when they live in a cage. Places like this often get their dogs from puppy mills so please don't support them. I originally came to look at fish and noticed some of the fish were dead and some were eating the dead ones.

My wife and I were shopping for zebra grass and decided to give this place a try…read moreAs soon as we arrived we were greeted by the owner Franklin (who is also a landscape architect) he stopped what he was doing and asked how he could help us I should say that earthscapes is not like every other nursery being that he most likely uses many of the plants, tree's etc in his architect business and you won't see a bunch of junk for sale...that being said if you are looking for landscaping items I suggest you start here !