Brilliant Pools maintains our pool at our Condo Complex in Phoenix, a small pool for a relatively…read moresmall condo complex. That said, I don't know if it is the lack of consideration and budget from the HOA or the lack of particular expertise and knowledge of the on-site technicians -- but our pool has gone from crystal clear blue to green algae bloom toxicity. The technicians have been asked on-site to scrub and vacuum - -and we were told, that's not my job. So I guess in our case, the pool is not quite so brilliant. Maricopa Environmental Services even came out and said that while the PH and chlorine are satisfactory, anyone could get sick or infected from the algae and mold that is not scrubbed. Hopefully they will do better or recommend to the HOA a better servicing. Aint NO ONE wanna get into that pool....look at the photos. Hopefully Brilliant Pools can help make our pool brilliant again. Help Us Brilliant Pools......

I am new to the Brilliant Pool Service system and I am very impressed!!! Last week I signed on and…read moreAustin came out and cleaned the pool and we went over a couple of existing issues. The pump had failed two weeks prior, and my replacement was still out on a scenic tour of Route 66. Austin notified the scheduling dept of the en route pump and they were ready to install it when it arrived. The pump arrived at 7pm last night and by 7 am today, Raymond had it installed, he replaced the water leveler and within 30 minutes the pool was up and running. Thank you Raymond !!! And Thank you Austin!!! My pool is looking good once again. So incredibly glad that I called. Two weeks into my contract and my pool has received professional care. Do I recommend Brilliant Pools???? You bet!!!!

Great communication and great service! Will be using their services again. Craig was great to work…read morewith.

My husband and I are first time pool owners with no idea on how to care for a pool. Carolina Blue…read morePools and Spas has been amazing in not only getting our pool swim ready & sparkling from algae overgrowth, but is reliable, honest and willing to educate us on what is really needed vs what isn't. He isn't pushy at all, extremely fair, and quick to respond to any questions. This is a local, family owned business that we trust. I HIGHLY recommend for all of your pool cleaning and maintenance needs!​

Pay no attention to that negative review below because if you look at the pictures, the background…read moreis completely different so they are bogus.... ANYWAY, the guys came and put up my pool did a great job and cleaned up their mess...Have a couple issues, little leaks, waiting for him to stop by and fix. Very nice guys, Would recommend and use them again. 5 Stars Deborah, Surprise

I am a repeat customer a beach bum pool service. I originally found them through thumbtack to…read moreinstall a new filter for my chlorine pool. They did a great job and was very knowledgeable that I hired them again this month to complete tile restoration, acid wash, And repair the grout line. They are very knowledgeable, professional and do outstanding work. My pool has never looked better. I highly recommend Percival and beach bum pool service.

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

Bryant has been an asset when comes to carrying for our…read moreinground pool. He's honest and prompt. We've been using his services for years now. It's unfortunate, we have to find another pool service to take over, due to his family relocating further away from us. He's gonna be hard to replace.

We're so happy we found Bryant with Sonoran Pool Services! We reached out to Sonoran Pool Services…read moreto help drain and clean our green pool in time for summer. He went above and beyond to revive our pool quickly, and continues to provide weekly service to maintain a sparkling pool. He's responsive, fair and knowledgeable. If you need a pool guy, Bryant's your guy!

Punctuation and good quality cleaning, a bit pricey but maybe worth it…read more I'm happy with my pool

Scott is great. Service always reliable and Scott discusses any issues w our pool and does a great…read morejob. Highly recommended.

Great service and reasonable. Never misses a session . Sherry is wonderful. Pool always sparklesread more

Dishonest and not trustworthy. Stole my $1300 and pump. Won't give me back my money. Buyer beware…read more Horrible horrible business.