On June 13, 2024, my friend June Magnusson and I (74) took the bus to Graton Casino. I was especially excited because I won't be
able to do much after my knee replacement in two weeks; in addition, June will be celebrating her 90th next week. The bus driver was already scaring us with his driving, speeding and reckless. We were in San Francisco as he was picking up possible additional passengers so I
went to the bathroom with so much care. The bathroom had no toilet paper or sanitizer so I decided to go back. I was being banged up
as I held on for dear life!! The driver then jerked the bus so sharply that I flew down the aisle to the ground. I was on the ground screaming
"Please help me" a few times. Nobody heard until June saw me on the ground and yelled "Stop the bus!" a few times.The driver finally did and came to me with a stupid grin. I didn't think it was funny. I said I think I can get up if you get my jacket and place it under my knee ...he
helped lift me and I went directly to a seat. I almost fell off because he started the bus with a jerk again. On the way back from the casino
the bus driver was driving so fast and reckless again that my friend June, who wears a back brace, felt her back go out. I couldn't sit in my seat. It was the worst experience in a bus I've ever had. After my husband died I took the bus to Graton several times, enjoying the views from the windows as I read. I never felt that I was in danger. I just kept hoping we would make it home ok. The Perfect Express No.A3399 needs some
maintenance. When I got home from the bus stop in Millbrae I had to use the bathroom. I live with my daughter and her family. She came to the bathroom because I was moaning and groaning. I have a huge bruise on my upper right back, one on my tailbone and one my bad knee. The rest of my body was sore but I didn't break any bones. I have written to Graton about 4 times most of which included pictures. Some man from probably the bus company said (it was hard to understand everything he said...heavy accent) they gave the bus driver a warning and that we are not supposed to go the bathroom if the bus is moving. I wrote back that I didn't see any such rule posted anywhere on the bus. I had used the bathroom in other buses. From our seats we could see the bus rocking left to right and, by the way, he takes those curves way too sharply.
I feel the least I could get is an apology directly from Graton Casino, maybe a little compensation for my injuries ($500), and knowing that the bus driver is not going to endanger the lives of other passengers, most of which are seniors, some disabled.
Thank you for your time and consideration in this matter.
Margarita Aguirre
464 C St
Colma CA 94014
(415) 260-4158
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