1. A-OK Appliance Repair

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Durango, CO

A-OK Appliance Repair

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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9 months ago

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1 year ago

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Kyle E.

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Ask the Community - A-OK Appliance Repair

Southwest Appliance - Dreaming of a new washer and dryer? Southwest Appliance carries the top brands of front load, and top load laundry appliances.

Southwest Appliance

(25 reviews)

$$

In May 2018, we purchased a Maytag Washer and Dryer. The dryer had a steam function. When we…read morefirst used it, we had a waterfall in our dryer and it leaked into the pedestal. We called Southwest and Kyle came to repair it. He had to order a new nozzle and a few other parts. Each time he came to repair, the steam function still leaked and we would have large wet spots on the clothes. After 9 attempts, Maytag agreed to replace the dryer. Unfortunately, the new dryer did the same thing. The washer, also, would have problems. We did a sanitize that should take 2 hours. After 2 hours we checked and the machine said it had 12 minutes to go. 2 more hours later the load was done. So, a 4+ hour wash. Zac Sterling told us that they've sold 75 of these washer/dryers this year with no problems. We did some research and it appears that the high elevation (9,000 feet) can confuse the sensors. Never thought it would be an issue. The reason we are giving Southwest Appliance 5 stars is, because, Roger and Zac Sterling stepped up and offered to take the washer/dryer back and we could replace with anything we wanted. We chose a brand with less sensors and no steam. We only had to pay the difference in price. We thought that was, more than, fair. We have been buying appliances from Southwest for 10 years. Roger Sterling's commitment to excellent customer service means that we will continue to buy all of our appliances from them. Chris and Terri Evans

I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

A-OK Appliance Repair - homeappliancerepair - Updated October 2026

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