unpleasant experience from the start. the number of excuses this place hides behind is…read moreimpressive...its a culture from the top. Took 2 months to fully be done with the process and 4 separate visits. They tried to install a beat up floor model first, second day tried again with new parts installed on the same beat up model. Eventually ordered what i paid full price for and one more visit to replace the damaged door panel it came with. In the whole process we must have called them 10-15 times and never once received a call back...only way anything got done was if they picked up randomly and/or you go to the store again in person (which i was forced to do to get the damaged door panel ordered and scheduled. In the end, my cabinet is damaged from having a dishwasher installed and removed so many times by uncertified installers. wish i could post the pics here

I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

Amazing: He fixed/brazed/tooled the obsolete hinge for our freezer, saving us the cost and hassle…read moreof replacing an otherwise perfect auxiliary freezer! I'm grateful and impressed!

Absolutely top notch quality service and very intelligent staff and technicians. Had a timer…read moreproblem with my washer and luckily Tim had one in stock. I would recommend them to anyone with any appliance problem. Wish I could give a six star review.

We purchased a Maytag refrigerator from Dave. They delivered it all the way to Cortez! Mitch did a…read morevery professional job getting this monolith in our 100 plus year old house. We had some ice maker issues and Dave sent JR over to take care of it. He was also very proficient and had us fixed in no time! Please do not hesitate to shop at Dependable Maytag. They live up to the name! Rick and Cyndi Cortez, CO

Daniel came to my rescue to unclog the drain in my Maytag washer due to washing pet bedding!!…read moreAwesome people! Thanks again!

We have both purchased new appliances and used their services for a range that came with our house…read more In purchasing, we came in with clear price ranges we could work with. They did a great job explaining the differences so we could make the right choice. The drop off was easy and helped us to get it ready for installation. Recently we called about our range. I left a message in the evening after hours and they called first thing the next morning. I explained the issue and asked about prices of service call versus a new range. They went over costs of each (new range at same line versus cost per time and new parts) and I ultimately chose the repair service. They booked a visit within 2 days. I was concerned the service person might dilly dally because of time but they came in, got to work and finished within an hour with time to explain issues. My old range is now back in use and I'm more aware of what I need to start squirreling away when I'm ready to purchase something new.

Dan from Aztec. Purchased a new washer and dryer and a new…read morerefrigerator. Everyone was excellent, from purchase to delivery and installation.

I called Affordable Appliance because my 20 year old Maytag dryer stopped working. I was so…read moreimpressed with the customer service person, AnneMarie, that I asked for a service call right away. She spent time on the phone with me and explained all the possible causes, costs, etc. When the serviceman, Aaron, came out he was equally informative, efficient and friendly. I thought the cost was reasonable and I am extremely happy with the repair that was made. I will call them again if I need any appliance repair. Thank you Affordable Appliance!

I would not recommend. My dryer needed the hose reattached for venting. He claimed there were…read moreother issues so I trusted his advice. I found out afterwards he way overcharged me He also looked at my microwave that had stopped working and told me to buy a new one. I had it repaired with another company in 10 minutes. There are better appliance companies that are honest and much more competent in Montrose

Very impressed with Best Appliance Service!…read more Allen, our service tech was on time, friendly, super professional, efficient and identified the problem(s) with our clothes dryer right away! He didn't waste anytime and got the job done perfectly! Yay! No more noisy squeaky-rattling sounds! Shout out to Allen and all the employees at Best Appliance Service! What else can I say, but y'all are the BEST!!!

Good service and friendly repairman. Had a fan replaced in…read moremy refrigerator, cost was reasonable and a microwave repaired that was warrantied, cost nothing.