After being in a coma for 20 days and intubated for 15 of those same days because of Covid, I needed to be on oxygen for quite a while, as I recovered from my experience.
The company that I ended up with was A-med.
First I have to say for the most part, the people there seemed nice enough and were fairly helpful.
With that said that's where it stops, personally I'm no fool and have been scammed a lot of times over the year's, so when I decided to call the parent company Rotech about a bill I received, they never answered.
No matter what time of day during their so called hours of operation or what day of the business week I called, they NEVER answered, never!
NO question that is the first sign with a business that something is absolutely wrong.
Needless to say when I decided to call the local business about the billing issue, who up until this point had been fairly helpful, that's when the shell game started.
When I returned my equipment to them I signed a document that said I owed nothing to them. At the top there was my existing balance, and at the bottom was a zero. Indicating I owed nothing! To be clear I asked the young lady helping me if the document I signed meant I owed them no money. She said yes. As well as telling me to hang on to it in case the parent company claimed I still owed money to them.
Was this a hint? Was she trying to tell me something?
All of this after I spoke to the office manager about 3 weeks before, asking when I could return my equipment since I hadn't used it for some time and she said I could, after the Doctor gave them a cease to use order which took a couple of weeks to happen. She also said I didn't need to pay as well, since the tank was full and the other half full.
regardless I had been paying my part until the amount that was indicated on the document 178.00, and was prepared to pay that if need's be.
BUT then I received another bill from Rotech claiming I owed 285.00 dollars, a bit more than what the document I signed claimed I owed.
When I was finally able to contact A-Med and questioned the billing, they claimed it had to do with Medicare not paying for "my part of the bill" which was indicated at the top and which the zero supposedly said I didn't have to pay. Not 285.00 but 178.00! Either way something was rotten about the whole thing!
Long story short, DO NOT USE THIS COMPANY they are surely preying on elderly and older people with BS and shell games!
By the way the parent company is in Florida and their bills come out of Arkansas. they have offices all over the country. Typical medical corporation preying on the little guys! read more
