We pre-booked two snow tube rentals in preparation for our family vacation here. When we arrived,…read morethe lady at the counter couldn't find our reservation at first. She then figured out that we had booked the same date, but a month earlier. (Our mistake). She graciously allowed us to used the reservation for the current day with no problems. Not all places would be so understanding and accommodating - excellent customer service! She made sure we knew how to get to the place we planned to snow tube at, and was just so helpful in general. The two snow tubes we rented were high quality, and in excellent condition. Our family of 5 enjoyed our day snow tubing in Wolf Creek Pass thanks to Pagosa Mountain Sports!

Bought a very expensive brand new mtn bike from them late 2022. They didn't tighten the forks in…read morethe head tube so it rattled against loose bearings. Took it back and they fixed that. Took it in for an annual tune-up. They forgot to tighten the lock bolt for the front axle - it was barely hand tight. That could have been a hazard. I fixed it. Despite friendly staff, won't let them touch my bike ever again.

Sometimes you come across something so exceptional that you have to write about it. Such was the…read morecase with Voormi, as I wandered through the San Juans in southern Colorado. I am an outdoorsman, but these days I reside in warmer climes. A chance encounter at a roadside coffee joint revealed that my choice of outerwear was sorely behind the times. My partner was outfitted in Voormi gear, head to toe, and was the apple of the barista's eye. Curious to understand this phenomenon, we stopped by their flagship store after fishing, so that he could show me what the fuss was all about. Holy Toledo. I haven't seen this kind of advancement in textiles in 30 years. Their products are exceptional. Their website boasts Forbes and Fortune magazine endorsements. Tales of Everest mountaineers & local climbers alike, testing their gear, and getting it modified here in the local store are exchanged . This is something I want to be a part of. I recommend you do the same.

My husband is a huge fan of their clothing, so we stopped by the shop while traveling through…read morePagosa Springs. Cool shop, good selection of their items, and near to be able to see them creating their clothing.

My family has used this shop exclusively over the past 4yrs for Ski gear including: multiple…read morewax/tunes, 3 different boot fittings, ski rentals, etc. *I always recommend S&BRack to friends as well. *All of the staff is friendly and seem to like their job. *Gear is always ready when stated it would be. *Robert/the owner is knowledgeable & engaging without being over bearing. *Most recent boot heating was by Mark & he quickly got to work as as soon as I walked in for a late afternoon unscheduled appt on a Tues. He had the fitting done in 20min or so.

As a woman, a skilled backcountry adventurer, and a first responder, I was pretty disappointed by…read morethe lack of care and respect I got from the men who work at this store when I walked in a couple weeks ago. They were tone deaf when I said I didn't care about color of shoe. Also, they couldn't seem more disinterested in having an actual conversation or helping me. As a local, I will not be back until they get some female staff or deal with their culture of disregard for women.

I've been shopping here for 25 years. I appreciate the knowledge and expertise of the staff,…read morehaving climbed and skied with some of them over the years. While I don't come in as often now as when I was a rock and ice climber, it's nice that some of the older staff knows my name. I would not expect all this at a "big box" outdoor store, like the one at which I worked in Seattle 35 years ago.

Stopped by when in town recently - super impressed with the staff and the brands they carry. Great…read moreexpertise and great gear.

I really enjoyed shopping in both sides of this business. I spent more time on the sunny side. I…read morereally, really, really, liked Amy. Bought some things for camping, it was great, while you shop you can also have a beer, lol. I WOULD recommend.

Love San Juan Sports. Great equipment, clothing and staff. Especially proud to learn Erin is…read moreBrand Manager. Amy rocks!!! Pls stop in and see for yourself. Everything they stock is Quality!

I'm not a happy long time customer! I ordered a rotary fly tying vise on 4/21/24 and I drove 2…read morehours to pick my online order and when I got there to pick my order, what they brought out was unacceptable. The vise did not come in its original sealed packaging. It was delivered from another SW store, which they wrapped in literally trash. The vise looked used and when you buy anything new it comes with paper work (manual, accessories, warranty, etc), but supposedly according to their website it was shipped from another SW store and was probably a used or turned in by another unhappy customer. I took pictures of the packaging and the store manager at the Farmington NM store didn't have an explanation or offer me any options. This is very concerning and disappointing. I was so upset that I wrote to the SW customer service as soon as I left the store, which was within 5 mins, that's how upset I was. It takes years to build a good customer relationship, but it only takes a few mins to lose a loyal customer. Update: 5/16/24 Today a member from the Sportsman's Warehouse management team reached out to me and I was glad I got an actual call back and they explained what had happened and clarified some questions. Happy to say that SW took ownership of their mistake. I'm glad that I'll continue to be a loyal customer.

Best place to buy your guns and ammo. They always have an amazing selection and the firing rage is…read moretop notch.

The lady working was very rude. The store is on the pricey side there are a few cool things but…read morelooked like an over priced yard sale.

overpriced to the moon no reason to ask that much on half of this junk, durango antique market is a…read moremuch better choice and is much cuter!

I went in for some ski bindings, and they were super nice and helpful. So nice, in fact, that they…read moresuggested another local business might have more selection. It's so refreshing in today's world to encounter such helpfulness and selfless honesty. Even though I didn't buy my bindings here, I will definitely be a consistent future patron because of their putting me first as a customer.

My interactions with Backcountry Experience (Durango) goes back close to when their doors…read moreoriginally opened (2006?). It has always been a treat to shop at BCE. As the days of consumerism continues to move towards online shopping, it is paramount to support any local business of recognition. BCE is one of those establishments. Not only is their inventory exceptional, but their personnel is also top-tier. Their associates have the wherewithal to remediate any issue, whether it be a repair to gear or replacement (if required and possible) to selling of items that are nice to see in person. Thanks to the crew members Ethan, Crystal and Cal for their expertise!

Bottom Line: Locally owned store selling quality gear for the outdoors…read more Shortly after landing in Durango my husband realized he forgot his sunglasses so we headed to Gardenswartz Outdoors to see what we could find. The store doesn't have any glamorous displays but it was well organized with great brands like Toad & Co, Darn Tough, Prana, Camelback, etc. I enjoyed looking around while my husband picked out a new pair of Smith sunglasses. The store has gear for men, women and kids. The store is located in historic Durango so that means parking is mostly limited to street parking. We were in town on a busy Saturday so we ended up parking quite far away but it was worth it.

Great small store with high prices. Good selection of items if you happen to forget something at…read morehome or while traveling. They're located in the middle of a tourist trap, and get lots of foot traffic.

The real deal. Great selection of used but usable gear, and at great prices! We scored a couple…read moreitems that had been on our wish list for a while. We will certainly visit every time we're in Durango.

Great place for nearly new/gently used items of all kinds. I've been most happy with hats/caps,…read moregloves, boots/shoes, sun glasses, and clothing I've purchased over the years. I grew up in Durango and wish this place would've been there decades ago. I was so happy to find it during one of my many annual visits a few years ago. I stop by nearly every time I'm lucky enough to get some heavenly Durango time!