Lorie and staff are so helpful and always ready to answer any questions I have. The new delivery…read moreservice is excellent and always prompt. Thank you for all of your hard work in keeping Rivergate Pharmacy clean and healthy during this time!

From the owner: Rivergate Pharmacy and Compounding Center is a locally owned and operated home medical supply and…read morecompounding business in Durango, CO. We know that it is a privilege to earn and retain your patronage, so we will always strive to provide you with the best pharmaceutical care possible. In addition to offering traditional and compounding prescription services, we also carry a variety of medical equipment and supplies, nutritional supplements and products, custom-fitted post-surgical garments, breast pumps and more. Our professional staff is ready to provide you and your family with the personalized attention that you deserve. We look forward to serving you!

Karen was amazing!! I called after hours with a concern for my daughter (crying/chest pains) She…read morewas patient and gave me advice of what I could do at home to get through the night. Then she called Me the minute she got into town the next morning and met me at her office to give my daughter a personal oxygen treatment. Thank you for putting this mamma at ease Karen. (And her little Brother who was dragged along said "that lady is REALLLLY nice ;)

Karen the owner is knowledgeable and very friendly, Fixed me up quickly, must call before show up…read morecuz door is not always open, will ask for your card number over the phone just to make sure you'll show up! Over all wonderful experience.

We were traveling through the Monument Valley National Park and needed to fill a couple of out of…read morestate prescriptions. San Juan pharmacy filled those prescriptions without any problems. The people in the Pharmacy were extremely polite and friendly. They really do provide excellent small town service. Thank you all.

Dana is awesome! He runs a tight crew and everyone is friendly. There are so many great giftable…read moreitems here they even sell upscale fragrances like Armani. I could get lost in this store there are so many cool things for sale! Cheggit!

Poor billing practices and awful patient care. They only care about getting money. They waited for…read moreover a year to send me a bill instead of a monthly bill. Did not turn info into my insurance company as they should so claims were denied. Talked with different customer service people and none of them knew what the other had said or what was happening with the account. Said it was almost in collections so I needed to pay now. They make billing mistakes, send me only 1 bill and threaten to turn it over to collections. DO NOT USE THEM.

One star is still too generous. My mom has been having issues with the company with getting…read moresupplies. She ordered replacement feeding bags for the Joey pump (that HME put together wrong), 2 weeks ahead. Called back a week later and was told the order was placed and would be there soon. The feeding bags have ran out, HME still has not shipped anything out. She had to order from Amazon. She has left 15+ voicemail for her case manager there and has yet to speak with them since starting this 6 weeks ago.

After being in a coma for 20 days and intubated for 15 of those same days because of Covid, I…read moreneeded to be on oxygen for quite a while, as I recovered from my experience. The company that I ended up with was A-med. First I have to say for the most part, the people there seemed nice enough and were fairly helpful. With that said that's where it stops, personally I'm no fool and have been scammed a lot of times over the year's, so when I decided to call the parent company Rotech about a bill I received, they never answered. No matter what time of day during their so called hours of operation or what day of the business week I called, they NEVER answered, never! NO question that is the first sign with a business that something is absolutely wrong. Needless to say when I decided to call the local business about the billing issue, who up until this point had been fairly helpful, that's when the shell game started. When I returned my equipment to them I signed a document that said I owed nothing to them. At the top there was my existing balance, and at the bottom was a zero. Indicating I owed nothing! To be clear I asked the young lady helping me if the document I signed meant I owed them no money. She said yes. As well as telling me to hang on to it in case the parent company claimed I still owed money to them. Was this a hint? Was she trying to tell me something? All of this after I spoke to the office manager about 3 weeks before, asking when I could return my equipment since I hadn't used it for some time and she said I could, after the Doctor gave them a cease to use order which took a couple of weeks to happen. She also said I didn't need to pay as well, since the tank was full and the other half full. regardless I had been paying my part until the amount that was indicated on the document 178.00, and was prepared to pay that if need's be. BUT then I received another bill from Rotech claiming I owed 285.00 dollars, a bit more than what the document I signed claimed I owed. When I was finally able to contact A-Med and questioned the billing, they claimed it had to do with Medicare not paying for "my part of the bill" which was indicated at the top and which the zero supposedly said I didn't have to pay. Not 285.00 but 178.00! Either way something was rotten about the whole thing! Long story short, DO NOT USE THIS COMPANY they are surely preying on elderly and older people with BS and shell games! By the way the parent company is in Florida and their bills come out of Arkansas. they have offices all over the country. Typical medical corporation preying on the little guys!

By far the worst company I have ever delt with. I've called and left several voicemails. They…read moreNEVER answer their phone and will not respond to voice mails. My Dr sent the prescription to them because she said they were the only ones to work with ChampVA. After 2 weeks of silence I drove an hour to go into the office. I was informed by the not very personable lady at the front desk that they can't bill ChampVA. So we've now wasted 2 weeks of not being able to sleep because instead of notifying me right away of an issue they sat on it and did nothing, then won't answer their phone so I can follow up. only giving 1 star because I can't leave it at zero. WORST.COMPANY.EVER