They lie to you about how much you will be paying over the phone.when you go to their office they give you a higher quote.then they lie that they can't find the quote they gave you over the phone.then when it's time for your monthly payment,they even charge you more than they said they were going to charge you.they are scammers and thieves.i am very upset that I had that insurance.its the one on kenazo and horizon.i would be cautious if I were you.would never recommend this insurance.i feel like if I was robbed read more

A MAX Insurance - Auto Insurance Near Me - Vista, California

It's frustrating that it only takes me 5 minutes to sign up for a new policy, but to cancel I have 1 month without a response, but they do charge me that month. really the customer service is the worst in all insurances/... I'm desperate to get out of this terrible company./ I don't recommend it at all. read more

Sorriest company I've ever known won't even give me the money I need to fix my car after their client hit me in the back and did thousands of dollars of damages and when I went to get a rental they said I had to pay for it and they'll reimburse me but they haven't paid me anything for the rental car that I had to buy with my own money. read more

Got a great quote.., no brokers fee.. Hanna was very sweet! They were practicing good social distancing due to the pandemic! Recommend at this time! read more

They take so long to attend you and when there not doing nothing they will send u to the virtual payment computer like in that case why they even there this place sucks and there understaffed really in professional read more

Would give zero stars. After an idiot who spoke no English backed out of a parking spot right into me driving by...they determined it was 30% my fault. Unreal...you deal with people from Texas and let me tell you English is their second language. Taking them and their customer to court. So if you want to end up being sued because they wont take responsibility...buy this cheesy rip off insurance. Very unethical. POS company. read more

very bad costumer service, they are very rude and not helpful at all. they need to get professional people. it seems they just hired anyone with no costumer service experience. read more

If I can give them no star... I would... They are the worst insurance company I ever signed up for. I just got into an accident which was clearly my fault and the other party. However, they came to the conclusion that they will pay the other driver 80%. But they will not fix my car. They stated that my damages are under my deductible, which is $500. Are you kidding me. I drive a Mercedes. My right side fender is completely damage. There's no way it's under $500 in damages. I am in total shock.. Their adjuster who decided this doesn't even live in California so how do they determine by photos. I am so disappointed with this company. I do not recommend anyone getting their insurance. read more

A MAX Insurance - Auto Insurance Near Me - Vista, California

Bad service They lie to the people They don't anything about insurance That worse please No stars read more

NEVER USE. Terrible. Fred Loyas insured driver made an illegal U-turn in front of my wife around a blind corner. She slammed on the brakes to avoid hitting the other driver. Insurance is trying to give her 40% blame. Terrible. Use Wawanesa insurance, they are cheaper and so much better to work with (Ask your local body shop). read more

I had an accident where their insured raced from the first lane to the fourth turning lane at 60 degree angle and hit front portion my car. Police came on the site of accident. The insured accepted fault as it was very obvious that she was at fault. Police gave her a citation for improper change of lanes and wrote a police report with diagrams showing how the accident happened. However, after 10 days of not being responsive to my claim. The adjuster called and said that they are only going to pay 20% of the costs to repair my car. I will have no choice to involve an attorney at this obvious case. Apparently this is not new since the previous person said the same thing. I am not sure how they are allowed to do business and how the board of insurance even puts a blind eye to this. read more

Never use this company for your insurance! I got rear ended by one of their clients 7/2018. My car was totaled so I ended up renting a car for one week before purchasing a new car. I have been requesting a reimbursement ever since. The amount is less than $300. But I keep getting the run around and no one seems to know who can help me get my money back. I have spent hours on the phone with them, just to get transferred around over and over again. Terrible company!!! read more

Worse insurance ever~ they insure people who have no choices. They would not pay for my damage because I didn't get a picture of the insured !!! Who does that. I had pictures of the vehicle damaged. I had ALL THE information and their insured would not contact them back so they denied me. Total CRAP.. If you adjuster is Adan Serran - run!! read more

I called to get some quotes and spoke with Sherry. She was very polite, courteous, friendly and very knowledgeable. I will definitely consider switching to Fred Loya Insurance at my next renewal and the rates are very reasonable. read more

It's cheap insurance you get what you pay for I'm grateful for that. There are fees to change Info like different cars/deductibles and all that but for the most part it's cheap, to sign up you have to bring your car to one of their offices and then they take pictures of it so a little inconvenient there but other than that I'm okay with them. read more

This location has exceptional services and the girls were great who ever helps you you get great service. I will recommend friends and family read more

This has been one of the most helpful auto insurance companies I've dealt with, definitely would recommend to a friend !

The worst customer service I have ever encountered was at Fred loya's insurance in Vista!!! I can't begin to tell you how unorganized they are!!! I recently bought a car and wanted switch my insurance from one car to the other, easy right?? Not even!!! I spoke to an agent who said I had to bring my new car to the Vista Branch first so they could take pictures of the car. We hung up I spoke to the dealership and they said impossible you have to have full coverage before you drive off the lot. I called back spoke to a second agent who said, no all you have to do is take photos and send them to us. Once again I hung up sent the photos. Called back yet again, spoke to another agent who said oh no we just need a copy of your contact, just fax it over then pay the difference. I then asked what the difference would be, the agent asked for the vin# then gave me the quote Of $88. Once again hung up faxed over the copy of the contract, called back to see if they had received the fax. No not yet was the answer. I asked her how long did. It take? she said it could take a while, she was waiting for the main office to send it to them. I asked her you don't have a fax machine? She said no... it went to the main office then they send it to them.... What is going on???? This story goes. On and on and on. Estmated time between being on the phone at the dealership was 1 hour and 30 minutes we still didn't get anything resolved. I tried to call Vista Branch back and was placed on hold for. 10 minutes. I hung up and called back only to be placed on hold yet again, I finally went to the Vista Branch to find out that their computers crashed!!! Why didn't the agent tell me this on the phone?? They tried to send me to the sycamore branch. I didn't leave the parking lot I called the main office from my car. I arrived at the Vista Branch little past 5 pm and didn't end leaving until 7:30pm. I did get an amazing agent. On the phone by the name of Raymond that was from the main office who took care of everything for me. Everything but the payment. He actually said he wasn't able to take a payment that he had to transfer me to a agent in California who was licensed. No problem right? Wrong!! I wait on hold for about 10 minutes then he got back on the line and apologized for the wait. I informed him that my cell was about to die and he asked for one of the Vista agents top give him their cell number so he could call me back. Raymond. Called back and placed me on hold yet again. This time I waited 30- 40 minutes before the California agent got on the line. She proceed. To ask the same questions I had already answered. She then said that'll be $91 I told get that I was quoted. $88 she so rudely said that quote was given you before they had the vin#.. well I lost it. How dare she make that assumption.... Needless to say I paied the $91 not before giving her an ear full!!! How dare she!! All day I kept my cool, I had patients I never knew I had. Until the very end with Paulinea.. Paulinea then asked where she could fax my copy to??? That was a joke the Vista Branch doesn't have a fax machine!!! Mr loya. They need a fax machine!! Most of my problems could have been avoided if they just had a fax machine. I had to fax my paper work to the main branch and wait for them to e mail the Vista Branch. If I had this much trouble trying to give them money, what will it be like if I need to file a claim??? Not good business!!! I will be changing my insurance as soon as it is up next month.... I think the most frustrating thing was no-one gave the same answer not one time!!!! I ended up losing my cool and sounded Like a crazy lady. I went back today to get proof of insurance and apologized once again for my outburst. But enough was enough!! Everyone has A breaking point!! read more

I had nothing but trouble settling a claim. Fred Loya insurance will lie, cheat you, not follow though with payments. They are the worst company and will do unethical tricks to work in their favor. Remember to have all correspondents in writing ( I used e-mail after the first phone call). This makes documentation easy. Small claims action served to settle my claim with Fred Loya picking up court costs. I had never used Small Claims before and it was easy to use. You "do not" need a lawyer just have your facts documented in e-mail or letters. Expect this to not happen over night. It took me 14 months to get a check in full payment including court costs. I recommend a lawyer for health claim help. If you get a big lawyer company to pick up your claim, it may cost 33% of the claim but it is worth it. read more

Im so Glad i came to this place to get my insurance ....they have great customer service. Specially April she explain everything to me and answer all my question made me feel welcome... read more