Excellent help from Roxanna especially for helping find lower monthly rates ok thank you Robert Thurston and freeway insurance really cares ok thank you freeway!!! read more

Roxana made this process so easy. Felt like I was talkign to my friend. She found me a super great deal with a reputable insurance. Thank you! -CS read more

I had the pleasure of working with Nancy at Freeway Insurance, and I couldn't be more satisfied with the experience. From the very beginning, Nancy was incredibly professional, attentive, and knowledgeable. She took the time to understand my specific insurance needs, patiently explained all my options, and made sure I felt confident about my decision. Her friendly and approachable demeanor made what could have been a stressful process simple and stress-free. What truly stood out was Nancy's commitment to excellent customer service. She went above and beyond to ensure I received the best possible coverage at a fair price, and she followed up promptly to make sure everything was handled smoothly. It's rare to find someone so dedicated and genuine in their work. I would highly recommend Nancy to anyone looking for reliable, personalized insurance assistance, she truly represents the best of what customer care should be. For 5 policies. read more

Zero! Very bad experience, paid too much for liability, after being sold full coverage and paying way too much money to start my policy. Also unprofessional communication from an agent. read more

We highly recommend this Freeway Insurance office in San Marcos, Ca., where you will find the agent Nancy Canedo. She made a stressful circumstance much easier to cope. Fortunatly, my son had initiated an account. She found his account, we quickly acquired the car insurance. Onward to get registration tags. Please look them up, the cost was reasonable as well. Office has plenty of parking in front and is clean . People are smiling & happy. Great customer service! read more

Roxanna was so helpful! Took care of everything and was thorough. She answered all my questions and made my process smooth. Thanks again girl! read more

Today I was having a rough start to my day but I talked to agent Erica and she was amazing she was smart , compassionate and was very understanding. She helped me through my entire insurance process and she was very patient and understanding. She definitely took away the headache of having anxiety about insurance agents . Her professionalism and her willingness did not got unnoticed and she was very much appreciated . Thanks Erica .... read more

This place is horrible. called to speak to someone about insurance and got a hold of Chris, not sure what his last name is but he has the most awful customer service I have encountered in a long time. Don't go here and if you do and get chris you are in for a rude awakening. You are better off taking your business somewhere else read more

Ana is always super helpful and makes the process easy. She helped me find reasonable commercial insurance for our van. Thank you!

In a word, TERRIBLE!!!!! Their customer service is horrible. Everyone is "busy" and they say they will call you back, which they never do. I even left a message for the manager multiple times and no response. Ridiculous. I was an existing client and because of my policy price going up by over $40 a month for no reason and this experience, I canceled my policy and went elsewhere. Also as a side note, make sure you read your whole policy before signing. (which you should do anyway, but be extra careful.) I found a few contradictory things in my new proposed policy that were very shady. Even better advice, NEVER go here! read more

I was sold a policy by Jessenia Salazar. While purchasing the policy she told me that she would electronically file a SR-22 to the DMV. I was told the filing would be immediate and that the DMV would have the SR-22 the same day. I went to the DMV the following day and waited hours... to only find out that my SR-22 had NOT been electronically filed. I called the freeway insurance office the next day. I left a message for Jessenia to call me back. My phone call was not returned. I called again, asked for Jessenia, and then was hung up on. I then called Freeway customer service who attempted to connect me with the San Marcos office, however, my call was not accepted. I was re-routed to an office in Temecula. It's obvious that I was not able to get a rep at the San Marcos office on the phone because they knew I wished to cancel my policy. I had to file a claim through my bank to get my money back. THINK TWICE BEFORE USING INSURANCE BROKERS. read more

SCAM SCAM THIS IS A SCAM!! This place is a SCAM . Jessenia Salazar quoted me 500$ for motorcycle insurance but she failed to mention the HIDDEN FEES. Don't even give any "freeway insurance "a try. They target Hispanics who don't know better. When I spoke to Jessenia she quoted me 500$ for the year but failed to mention the 400$ BROKER FEE. And she also FAILED TO MENTION that I was only making a down payment to the insurance . A month later I got a letter from the insurance stating that i have not paid 200$ and they will cancel my insurance . So I called I and cancelled myself . I called customer service for freeway Insurance and the supervisor said there is nothing he can do. I told him to listen to the "monitored call" because Jessenia failed to go over he hidden fees with me. This place is a scam. Everyone that works for this place needs to get a real freaking job . Freeway insurance is here to lie and steal and anyone working for them is apart of this scam. I hope with whatever jessenia made off of me she pays for an outfit to look for a better , and REAL job, that is honest. Maybe if the ceo wasn't so money hungry the world would be a better place. read more

Freeway Insurance - This place is a SCAM . Jessenia Salazar charge me a 400$ broker fee. Take your money elsewhere !! - Auto Insurance Near Me - San Marcos, California

Stacy took care of me so quickly and easily tonight! She walked me through everything I need to have car insurance and I am insured, taken care of and I couldn't be happier! Thank you Stacy for all of your assistance and patience tonight! read more

Let's face it, no one wants to call their insurance. I got a call saying my insurance was cancelled. A very stressed out me called back and Roxanna Lopez was so kind and helped me out a ton. She was very helpful and patient with me. Not only was she able to get me a policy, but she even got me a lower rate! She turned a stressful situation into a good and happy experience. I got off the phone feeling stress free. I'm a happy customer. read more

I had to change insurance companies because my work required I had higher limits. I called and got connected with Elchin Fatemi. She was very helpful, offered plenty of quotes and was so patient with me. My phone kept disconnecting our call and she would just call right back and we continued where we left off. Now, my insurance quote is pretty high and I can't say it's the best because I didn't get quotes from any other company but I have really good insurance and I received really good service from Elchin. I'd give them a chance again if you had a bad experience, I got the sense they were really trying to help me and I'll revisit with them when my policy is up read more

Carlos morales made it quick and easy with insurance i already recommended him to my friends and family

I am a new customer to Freeway Insurance, and they were extremely helpful. This was my first time branching off and getting my own insurance, and so I was extremely grateful to be talking with Miguel Mejia, who took complete care of me in setting up this whole process. I was unsure about what I wanted or needed for my policy, and he took the time to explain to me the best options and what kind of coverage options meant. This process was extremely fast and easy to get set up and I am so glad I went with this company. If highly recommend this company as the agents are knowledgeable, efficient, and quick in setting up customers. I couldn't have had a better experience. read more

Love love this places... Thanks Liza Im at car max buying a car . as you all know u cant drive off with your car unless u have full coverage. Well money is tight. I gave affordable payments. She is fast, efficient and she is an amazing person. She was very helpful. This will be my third car with them and i always call and ask for her. She is AMAZING! read more

I am brand new customer for Freeway insurance, I want to share that my experience was excellent. The call that I received was very fast and Jose was very nice on the phone, he referred me to Norma Mendoza who was very nice and welcoming to me as new customer, Norma helped me to find the best and affordable rate for my new car. read more

Roxanna was great! Helped me get the coverage i needed for the best price. Would highly recommend

I had the best agent ever her name was Stacy Hardman. She helped me so much and got me the best rates for my cars and house rental. She made sure I was getting the best deals and was very patient with all my questions. If you ever need someone to help you with getting the best car insurance ask for Stacy Hardman. read more

Well after the bad experience the very nice regional manager called and took care of everything quickly. Because of his care for his business I'll definitely be giving them a second chance read more

Reason why their score is so low is because how long they take to assist customers. Waited over two hours, and stayed that long cuz I didn't want to wait elsewhere. If you must go try to go early read more

Amazing how the customer service turns around when you give a 1 star review. It really opened up the line of communication. Too bad the issue wasn't dealt with this type of attention from day 1, but they have resolved the problem and both sides are happy. read more

Martin continues to help with my insurance. Office to office I will follow him as he provides me with advice on my policy as well as guiding me through file changes. read more

Was looking for some good , affordable insurance for my car , and I walked into this office and immediately I was greeted by the office manager Elchin, she was super helpful and really explained all of my coverages for the policy and even got me some more bang for my buck. There was another person , Pedro, who was also very welcoming and even offered me some coffee while Elchin set up my paperwork. I love the atmosphere here ! 10/10 would recommend to all my friends to come here . read more

I needed insurance to renew my registration. Jessenia helped me out over the phone and took care of faxing the DMV the paperwork I needed. It took about 15 minutes to get everything. I will be sending people her way. read more

I went in this office last week & didn't know or imagine I would come out insured. Kimberly was very nice & helpful to answer my questions. Roxanna amazed me by making sure my needs were met. Overall great experience! Thank you again Kimberly & Roxanna... read more

Met with Jose today to discuss car insurance. He was very helpful and knowledgeable. He answered all of my questions and was very patient with me. I really look forward to working with him again. I'll definitely come back for other services and will tell my friends to check this place out. read more

After some bumps, Freeway really went out the way to make things right. Alex really stepped in a saved my perspective, we all deserve second chances, Freeway has mine. read more

Oscar Caballero at Freeway Insurance of San Marcos was so helpful and nice and gave us a good deal!

Bibiana was a great help. She went above and beyond for me and is one of, if not the best broker I've ever dealt with. Thanks again for all you patients and tenacity!! read more

This place is the worst!!!! Been trying to get a refund because I over paid, and have kept going back every two weeks for the last THREE MONTHS !! They say they'll call me to let me know, no one calls! They make you pay upwards to $300 for "maintaining the life of your policy" and they don't do anything. Went back a few weeks ago to change my car, since I bought a new one. The next person that tired to help me was trying to charge me $50 to change it. WHAT IS THIS? I thought I already paid to "maintain my policy" Don't go here , the people here just scam people out of money. Soon as my policy ends I'm switching over to someone else . I would give this place a ZERO star but it's not available. read more

This is the ultimate fraudulent insurance company. They continuously give you different quotes while increasing the price with unexplainable hidden charges. I provided them full access to my driving record through my VIN number yet they managed to unexplainably icrease my rate 5 times between 2 different agents before I finally gave up and left read more

Customer Service at this place is ridiculous horrible!!! Employees at this location don't know the real meaning of customer service and how to take take care of clients making them wait for such a long time for them to chit chat about their lives. I called and spoke Josue about an issue we've been having, I was kept on hold for 30 minutes I called again from another cell phone and I was informed that he was assisting a client mean while I was still holding. This is the type of service you will get here. LOW QUALITY!!! And they are Ripoffs. Freeways insurance required a huge deposit so they could pocket the money supposedly for their service. Then some how they change insurance carriers and another deposit is due of $240. BS!! You just lost a customer of many years! I recommend if you have a good driving history GO Else Where!!! read more

Bad customer service. I had to wait a very long time for even someone to notice that I was even there. I finally asked for my drivers license back and left elsewhere for an automobile insurance quote. read more

Horrible customer service. Very unorganized I tried Esurance instead it was quick and easy.

do not use this company. when i first set my policy up they tried to charge me 498 dollars and when i told them to pound sand the fee miraculously got dropped to 240. i also wanted to drop a vehicle but they would not allow me because it was in my wifes name even though i am the one that set it up. when i tried to explain that i wpuld get hung up on or put on hold for long periods of time before i just hung up. i also requested to speak with a manager several times and he was always busy or never called back. read more