Bad experience. A 1st electrician came to my house to give a quote and I was specific about what I needed. a few days later a 2nd electrician came to my house to pick up the down payment and told me the first guy quit or was fired but no longer worked there so I went over what I needed again signed a quote and gave 50% down. The work was completed when I was out of town and they came back a few days later to install a surge protector they forgot to install earlier. That's when I found out the 2nd guy no longer worked there. He was either fired or quit before they did the work on my house. The work completed was not what was discussed with either of the ex employees. I discussed This with the owner over the phone and he said it didn't matter because they went off what was written down on the quote and weren't aware of the discussions with the ex employees. (Internal communication issues) I also questioned the final invoice since it was $300 more than my 50% downpayment. The owner said the guy who picked up the down payment figured it out wrong and the 50% down payment should have been about $150 higher. I Agreed to pay in full since they did do what was on the quote and went into their office to write my final payment with a check since they charge a 3% credit card fee. The front office girl assured me to pay "this amount" which was $300 less than what I had talked to the owner about. I asked her 3 times if that was correct and even pointed to the correct amount on the invoice. She told me again to pay the amount that was $300 less saying that was for a credit card fee which didn't matter since I was paying with a check. 2 days later I get a call from their office and of course they want their $300 and I agree to pay but ask them to cover the 3% credit card fee which was $9 since it was their mistake and I didn't want to drive there again. Their bookkeeper said she needed to ask the owner about covering the fee and I hear the owner say in the background "what is up with this guy, put him on a list- we are never doing work for him again." I should have trusted all these 1 star ratings and gone elsewhere. The electrical work was all done correctly but there are severe administrative issues with this company. Communication is lacking and saying your going to blacklist a client over your employees mistakes is ridiculous- if you have them do your work they may do the same to you. read more

TL;DR Hire someone else for your electrical needs. After Hurricane Ian I had some electrical problems with a breaker powered two bedrooms in my house. I attempted to troubleshoot the issue myself, but couldn't so I called A-Lumination. The owner's wife scheduled a technician to come test the issue. She told me that the service fee would be roughly $79 or $119 for an annual plan that would mean no more service calls. I opted for the annual plan. Roberto arrived the next day & went to the service panel to check the breaker issue. After testing all the diagnostic efforts I tried, he said we would need to check the outlets on the circuit. He informed me the diagnosis would be $600+, which wouldn't include the repair. I felt that was rather expensive, but I needed the electrical fixed so I said that would be ok. He then told me we'd have to open each outlet receptacle and switch known to be part of the circuit. I asked if he had a toner to trace the signal without disassembling all the outlets. He informed me he didn't have one. I worked with Roberto to remove all the outlets. He then tested the breaker and it continued tripping. We found the first outlet in the circuit & the breaker stopped tripping immediately. He then attached the neutral wires from each receptacle with a wire nut and the hot wires in the same manner to test the continuation of power from outlet to outlet. Several outlets in one room were not powered still. We found the problem wire and went under the mobile home to see if we could trace it (without a wire tracer or toner). After a few hours of fruitless labor Roberto left and I paid him $757. I ran a new wire and breaker and installed a new GFCI outlet to power the run of wire that powered one room and installed new outlets and switches to the entire electrical run. I separated that from the problem wire to restore partial power and solve part of my problem. Though, I felt the diagnosis was not complete. We still were no closer to finding where the problem wire ran and therefore could not run a new home run from the breaker since we didn't know what else was in the circuit I called & spoke with the owner's wife again and said I didn't believe the issue was fully diagnosed. Roberto was not able to trace the wire and therefore had no idea where it ran other than that four outlets were not operating correctly. She agreed that their techs should bring tracers and other electrical tools and said he'd come out the next day free of charge. Before he was set to arrive the owner Steve called and told me that he could have Roberto bring an advanced circuit tracer to label all the breakers and determine which circuit all the outlets and switches were on. He told me the price would be $356. I agreed since the breaker box was poorly labeled. Roberto came back out with with a Klein Tools toner Model Number VDV500-063 and started tracing the circuit more. He found more outlets that were part of it including exterior outlets on a back porch, which had its roof ripped off with Hurricane Ian. He didn't have an advanced circuit tracer to test the problem wire further and didn't label any breakers or provide any information about what breakers any other receptacles were on. After several hours, he apologized for not finding more and recommended I just rewire the whole house. He never asked for payment. Since he didn't accomplish the work Steve said he would, I figured he was just finishing his initial failed diagnosis. Then I got a call from Steve demanding payment of $376, which I begrudgingly paid. He affirmed that there was no way to trace the wire without ripping up all my insulation under the trailer. I then purchased Klein Tools ET450 Advanced Circuit Tracer for $200, which I used to trace the wire (without removing insulation) & in less than an hour found it connects in a junction box under the trailer to a capped wire running towards the well, which had been severed. I diagnosed the issue further by simply buying the right tool. Don't hire A-Lumination. Waste of money. read more

Currently rating a 2 until I get a returned call. Dianne is sweet to talk to, gives me her personal number and this impressed me, however; the work was done mid-day on a Tuesday and didn't receive the invoice until Thursday at nearly 1700 tells me there is some disorganization at their level. This was an install of a SimpliSafe camera doorbell they a 24V line and no electric because the home previously had an intercom system. The worker explained the need for a new transformer and the cost but the final invoice breakdown was more than originally expected. No mention of a "Truck Fuel Stock Fee" of $14.95, an " Electric Diagnostic Level 1" fee of $176---what does the service fee cover???---because I'm charge for gas and a diagnosis separately which was not explained over the phone , but she kept calling me 'honey' and 'sweetie'!!??? And, a "Custom Work" fee of $11.60? For what? Don't the other fees cover this? After all this, I'm told there is no chime sound inside the house. He suggested I buy a wireless doorbell set from the store. Put the press button next to the camera bell and one chime upstairs and one down!!!!!!!!! UNBELIEVABLE!! Consumer beware of HIDDEN FEES with this company. At this point, I'm waiting on a call back for an explanation since it took over 48 hours to get an email invoice before I consider changing this rating. UPDATE: Finally got a call back from Dianne after leaving two messages and four days later. She was in a class which is understandable. She never acknowledged she didn't cover all the costs over the phone when the initial call was made. I was only told about the $79 service fee. Dianne offered to return $75 for the hassle to the card I used to pay. I declined because my point of making a dispute was not to get money back, but to give them feedback for better customer service. She insisted and I have yet to see the monies returned. Then, the technician called and he wanted to argue with me, talked over me and finally I had to BARK to get him to stop, listen to what I had to say and told him to keep quiet until I said my peace. I'm the damn customer. I believe he felt he I was critiquing his work; however, the invoice and charges were the issue. It also turns out that the Simplisafe bell chimes on the tower inside the house and we need one for upstairs. It also chimes on our phones. Needless to say, BUYER BE WARE of doing business with them unless you get all the costs you can up front. read more

House struck by lightning and lost power to ceiling lights and some appliances the rest had very low power. Theo came worked diligently for hours on diagnosing the problem and explaining everything on the way. Very patient with my questions. I had called the city the day before about an old dead limb on power line that had shifted during the storm and they arrived to find one of the wires broken, removed branch and reconnected low power fixed. While Theo was not able to complete diagnosis he was very knowledgeable and I would certainly call for him again when ready to add recommended protection to electric system. read more

I used A-Lumination at my old house a few times and was reasonably happy with their service, so when I moved to a new house I thought I would just have them come do some of the repairs that my home inspection called out. They warned me over the phone about the $89 (!) fee to have an electrician come out... turns out that $89 fee was actually a $105 fee when the tech added in "taxes" Not sure where that tax rate is coming from. The house is an older house and the front half of the house needs to be rewired. This guy they sent out just kept insisting we should just replace the outlets with GFIs rather than rewiring the house. I asked if that was really the right solution and his response was "It's legal!" I asked him to quote me both ways rewiring vs his GFI solution and the rewiring came out to $32,000! Research shows this should really be in the $5,000 neighborhood. The tech could not understand most of the needs called out in the inspection report. I had to explain a few items to him, which should be the other way around. He was a total imbecile that I wasted $105 on, not to mention my time. He also did a lot of that super cool thing where he would interrupt me mid-sentence, and direct his responses to my questions toward my husband. Do not use this company! I'm not sure what has happened here in the intervening years since they used to be OK. But my experience with them today has completely turned me off of them. read more

I purchased an older house which had cloth wiring throughout, and it needed to be replaced. No big deal, I budgeted for it. I called A-Lumination Electric. Let me start by saying, if a company says they give "free estimates" but charge $69 to come out and give the estimate, THE ESTIMATE IS NOT FREE, and they should stop calling it a "free estimate". I told them what I needed done, that the house had cloth wiring that needed to be replaced. They recommended I have them install Alumicons... I did some research, and alumicons are nothing more than connecors for aluminum wiring... So it would have done NOTHING to solve my problem, as cloth wiring would STILL be present in the house, and my homeowners insurance would not have accepted this "solution". So they gave me a quote for the rewiring of the house, and the quote came to over $10,000. My house is only 720 sq. ft. $10,000 to rewire a house or 720 sq. ft. was outrageous, and way out of my budget. Distraught over the thought of losing my homeowners insurance, I went to Homeadvisor.com and submitted my information about the job I needed done. I got a call back from Surprise Electric the same day, and they came out to my house that afternoon. They looked it over, and gave me AN ACTUAL FREE ESTIMATE. That's right, they didn't charge me a ridiculous fee just to look at the house. Surprise Electric got the complete rewire done in less than two weeks for about half the cost of A-Lumination's ridiculous estimate, and they brought my house completely up to code. If you need electrical work done, skip A-Lumination and call Surprise Electric at 407-580-5015. They'll do a professional job in a timely manner at an affordable price. If I had known about them prior to A-Lumination, I would have saved myself a world or stress. read more

I would not trust anyone but A-Lumination Electric, Orlando. FL. I ordered 3 chandeliers for our new construction in Windermere--bedroom, dining room, family room. They were huge & required assembly...lots of crystal. Our tech did an incredible job. He md sure there were no finger prints on ea. crystal...I didnt tk abt that. We relocated the blder spec. DR fixter fm the dining room to one of the larger guest bedrooms...looks great! We were so impressed, we asked for the same tech to install the undercounter lighting. He educated us about our options. To our surprise, there was minimal drilling. When the lights didnt function, he even came back to educate me abt our new fangled switches that turn off when it senses water...my bad. I thought they were glow in the dark find a switch locators or something...lol. read more

After trying several other companies we called and scheduled an appointment with A·Lumination for later on the same day. The technician arrived on time and was very professional. After looking over our electrical issues we discussed prices. They have a printed and established pricing sheet so you know they aren't overcharging or running you around. The prices were slightly higher than some other companies but you know what you are getting. A few months later we wanted some installations done and did not hesitate calling back. They arrived again promptly and didn't surprise us with the pricing. Overall the quality of the work was outstanding and their prompt arrivals and professional appearance was really appreciated. read more

Under time pressure when moving into a new home, we had to settle on A-Lumination based on their availability. The technician simply had to install a circuit for our 220-volt electric dryer. The job did NOT require a great deal of wiring or wall work as the electrical box was in the garage adjacent to the laundry room. Nonetheless, the cost ended up being more than $600...which we have come to learn was probably TWICE the amount we should have paid. We were "taken" - plain and simple. Since then, we have discovered a fabulous company for professional electrical work at a very fair price: CDW Electrical Services, Inc. Give CDW a try. You won't be disappointed! read more

Had an appointment for service on a Saturday that I made a week in advance and no one showed up. When I called they said they would check with the electrician and call me back but I never received a call. Very unprofessional ! read more

Terrible! Expensive. One star is too many. Not even competitive with other companies - charged 79$ for a quote - they said the cost would go towards an install but they added it on - so i didn't do it and lost 79$. They said they never saw a ceiling fan like mine and I even helped him look it up on line to see how it was to be installed. I wanted a local family owned company and made a mistake. During these times....this was not the way to do business! read more

They set an appointment at a time and day and they came earlier when I was not home. They did inspection and took picture and they said they will send me the quote via email. Three days later I called to say I did not get their quote. They reply they would need to come back 4 days later to do it again and come to my back yard. I explained again the urgency to have it on time. They explained they are too busy and cant meet my reasonable time line (a week). I would NOT recommend to doing business with them! They are too busy and have poor follow-up. I have to call them to follow-up. read more

I had a refrigerator I moved to the garage. The GFCI outlet I was plugging it into kept tripping and would not allow the refrigerator to operate.. A-Illumination came out and quoted me $311.00 plus tax plus the $69.00 trip charge. The quote was to add an electrical outlet about one foot away from the fuse panel and one foot away from the existing electrical outlet. Seems to be an exorbitant charge for the work involved. Needless to say, I did not authorize them to do the work. read more

Unethical Business! Our main breaker tripped. We called A-Lumination Electric and the technician diagnosed an "old electrical panel that can cause a fire". He said that we needed to replace the entire panel for $2,835. We declined and called a local Master Electrician who noticed that a connection to the main breaker was loose and may have caused an arc. He tightened the fitting and we have not had a problem since. I would caution any person considering this company when in need for electrical services; they follow an unethical business strategy: induce fear that your house may burn down if you don't follow their bogus, outrageous suggestions. read more

Sent this company on a repair job and based on the photos and the info we'd sent them they told us that it would cost between $240 to $270 to "FINISH" the job... We are in California and they are in Florida... they went out early morning and finished the repair job, but then decided to help themselves to an extra $420 dollars of fees on TOP of what was quoted "WITHOUT" prior authorization from us. We only found out about this when we saw the charge on our card. We tried calling them to reason with them but they would not have it. So, now everyone knows how crapy their customer service and "honesty" policy is. Don't hire them, or if you do make sure you walk around with a voice recorder since they will do everything to get you. read more

I was notified by my generator company to reach out to these people. The secretary -- Tammy was very indignant and rude. I am sure that Steve is a nice guy since my generator contact, Chris referred me. First, she TOLD ME when my appointment was (instead of asking when it is convenient for me since I am the customer! ) Then she said she would call me back -- but never did. Then she told me that I would not be getting a appointment.. Period. I asked her -- "Do you mean I cannot have an appointment AT ALL?" ( which I thought was very weird since after all, my generator company actually referred me to them! After hemming and hawing... she finally said "No, you just cant have an appointment today.." What she SHOULD have said was that she was sorry and would try to find another appointment as soon as possible.. It is so frustrating the way some businesses treat their customers these days --- it is as though they are doing us a FAVOR and it is total drudgery! So unappreciative... times have changed! Less read more

this company is no good. total ripoff. stay away. and very poor customer service .and very unprofessional

These guys are awesome! Diane answered the phone and was sooo sweet and customer friendly. Made an appt for tomorrow, then she called me back to see if I was free. Excellent!! Nick was our electrician. What an AmAzInG guy. So polite and kind. "Anything can be done" was his attitude. He explained the pricing, timing, ect. The work he did was perfection. Installed an exterior ceiling fan, indoor fans, timers and dimmers for lights? And gave us more outlets outside. All that was done in a few hours. So courteous and nice. I will never use anyone else! read more

I had problem with the pool timer, the office said I had a service charge for coming out, then the person arrives and said I had the service charge of 69.00 plus 230.00 for the Diagnostic plus the PROBLEM FEE, at no time I was informed by the office of the 230.00. I payed the 69.00 and that was it, I refused for a company that take advantage of people. This company is a RIP-OFF, Call some other company and save money they are not the only one. read more

Great experience from the start. The company provided details about my technician before he arrived and even moved my service up to an earlier time when another customer cancelled. My tech was knowledgeable and very friendly. He completed the work much faster than I anticipated and was much more cost effective than another estimate that I received. I will be contacting them for future electrical work. read more

We called A-lumination for help with our outdoor security lights and after we were told that it would be a $70 service call fee just to check it out, we hung up and kept shopping. After 5 minutes we got a call back from them and they helped us out by waiving the service fee. That alone was great service. Brandon was our electrician and he was very helpful and told us exactly what was wrong. It was a quick fix so we had him check out other parts of the house. He was very nice and reassured us that all of the electric in the house was good. Thank you for all of the help! read more

They advertise "we do not charge for estimates". It is false advertising.I called to get an up front quote and was told they would need to come out to inspect the job. The fee to come and inspect the job is 69.00 which includes a 10 point inspection. When the gentleman arrived he verbally went over what the job entailed. Replace two outdoor lights (already pre-wired etc..) & check a bathroom exhaust fan. They ask you to sign off on the job prior to work being completed. I asked the gentleman what the 179.00 fee was for at the top of the estimate. He stated that it would be to repair the fan. I asked if that was on top of the service call fee of 69.00, he said no, they would not charge that fee once the work was agreed to. The fan took him literally three to four min. to look at. He determined just by pulling on the encasement of the fan it was a loose wire. My final bill was $427.87 for two lights to be replaced and ( $179.00) for a yank on exhaust fan. I called their main office immediately to question the 179.00 fee for a yank on the fan. The woman debated me on my truthfulness to the fan repair- a simple yank. I told her I stood right next to him and watched exactly what he did. She said there was no way he would charge me that for a yank of the fan. She said she was going to talk to the service rep and call me back with an answer. She never did (no surprise) BEWARE of the scam!! They pull you in with advertising that says "family owned" no "false pricing gauge".... it's a lie! read more