Jen's mantra is "I like to win," and there is no way we would have without her. The DC real estate…read moremarket is not for the faint of heart. Particularly when you are buying, as we were, in a formidable sellers' market in some of the most popular neighborhoods in the city. In our case, we had started with another agent, a specialist of the area where we settled on buying. He was great; the problem was that we soon landed on one of the houses for which he was representing the seller. We needed to make a shift to a new agent quickly, and Jen was gracious and immediately on it. My husband and I had not anticipated such a competitive situation, but Jen was ready for anything - in this case, what ended up being a bidding war with a total of ten bids. She knew what it was going to take and she worked with us to build a strategy that aimed to win but stayed within our comfort zone. She was a terrific listener, fun to work with, and we always saw her suggestions as well-informed advice rather than pressure of any kind. And she was not only a good listener to us, but also to clues coming from the other side - with whom she also worked to build a good, communicative relationship. This was something that I think ultimately made a critical difference. In the end Jen helped us craft a very competitive bid that was within our means yet forward-leaning where we were ready to take risks for the house that in so many ways was perfect for us. With Jen's guidance, we moved through each of the steps of the strategy and were ready on the day the bids were due (my birthday!). It was over in a matter of just a few, harrowing hours - and with Jen's proactive engagement at the last minute we came out on top. Ours was not the highest bid, and we learned we were also competing against cash. But it was the cleanest, the one completely ready off-the-shelf (even with financing) and in this way the one the sellers were looking for. Recommend her to others looking for the right agent on either side? In a heartbeat.

TL; DR: We would not recommend hiring Jen. Sloppy work and inattentive service did not command an…read moreabove average commission rate and fee. We had a positive impression of Jen after an introductory phone call, but ultimately, she was careless and not detail oriented. Compass Search The online search Jen set up had criteria that we were not interested in. The resulting houses were not within walking distance of a Metro station. They also shared walls with neighbors when we said we wanted solely a detached house. We did not look at any of the houses that resulted from the automated search; we only visited houses that we found on our own. We also did not learn of any off-market properties through this search. Offer During the offer phase, Jen acted as an intermediary between the seller's representative and us. The information she conveyed was inaccurate and required follow-up during a stressful time. She stated that the seller agreed to $15K off the selling price. She also said the selling price would be $X. However, doing the math resulted in $25K off, not $15K. We had to go back to Jen to get the correct figures before we could proceed during a tight timeline. Additionally, during the negotiation we were left to ourselves as first time homebuyers to determine what our counteroffer should be. Despite multiple indicators the property was listed over market, Jen did not suggest an appropriate selling price. Rather, she recommended asking for seller credits numerous times, which would result in a higher commission for her since the selling price would be higher. We crunched numbers on our own and verified with an AI chatbot. Inspection Jen contacted a home inspector that she knew. She asked if 2 or 2:30 p.m. would work three days from then. We confirmed 2:30. Jen later emailed saying the inspection was at 2 p.m. We had to clarify with her that the inspection time was indeed 2:30 p.m. Closing Two days before closing, the Compass operations person sent another client's ALTA statement with settlement numbers instead of our statement. Not only did this seem like data breach and violation of privacy, but it was also careless that Jen, who was CC'd on the email, did not verify the attachment. Unbeknownst to us, our actual ALTA statement was higher than what was in the Closing Disclosure the previous week, but we did not receive the correct numbers before closing day, so the payment we brought at closing was significantly short. We had to take time to find the discrepancy and then figure out how to meet the shortfall at 4 p.m. We nearly did not close on time, and our interest rate would have increased.

Kathy helped us with our purchase of a single-family home in Herndon as first-time home buyers and…read moremade it such an easy and straightforward process! We were initially overwhelmed with the different properties in the area, but she guided us in narrowing down areas, school districts, understanding HOAs etc. We are so thankful to have had her as our realtor! Our very first house offer got accepted in no less than 3 days. We are so thankful for her expertise. You should MOST definitely work with her if you're interested in purchasing a home in the Reston/Herndon area. Look no further, she's the one!

I would highly recommend Kathy Tracey. She was great to work with and very patient with me. It took…read more6 months, but she found me a great condo in the area that I wanted. We looked all the inventory in that area and she allowed me to feel very knowledgable about my purchase. She has a large network of people that I can use to help customize my purchase or help me move. She was always flexible with her schedule and had a good eye for properties and fair value.

Kevin went above and beyond helping me find my home. I had certain wants in my home and he was able…read morefind that home for me and got it price that was very far. I affectionly call Kevin "uncle Kevin" because he treated me like family and took me under his wing to find me my forever home. Thank you again Kevin for everything!

Very hard to get in contact with this company was my seller's realtor of choice no complaints…read morethere, but lacks communication on issues after the sale. For very important matters that matter to a first-time home buyer, but I will keep trying

Kimberly Ransel-Ent was a great agent to work with. As a resident of Loudoun County she really…read moreunderstands the Loudoun County market. Kim provided us with guidance to ensure that the sale of our home went smoothly, from preparing for photos, to writing a compelling description, arranging showings, and ultimately guiding us through offer and acceptance process. She was with us every step of the way - always a positive and professional influence. Kim was always realistic with us, advising on the average length of time homes are on the market, helping us to list at an appropriate price point for the area, and keeping our expectations in check. Although this is a stressful time for a seller, she really helped us to manage both our excitement and our expectations. We would highly recommend Kimberly Ransel-Ent for all of your needs as a seller.

We started using Pearson for property management in 2019. The experience started well, but declined…read moresharply in the last year. Twice our property listing was taken down before a lease was signed resulting in at least a month of lost rent. We had maintenance done that was done poorly. Two rooms in the house were painted (poorly: outlets had paint on them). We were not compensated, nor were the original colors restored. The company couldn't determine which tenants painted so inspections were not great. We, the owners, were charged for the last move out inspection. The house was not winterized (outside water not shut off), and it does not look like the hvac filter had ever been changed. The most unsettling part was that a 2 foot section of the roof cap was on the porch when we moved back in. The neighbors said the tenants before the last tenants reported the damage. Pearson said it was not reported. Even if it wasn't reported the house should have gone through two inspections with a piece of the roof on the front porch. Insurance probably would have covered the damage if it was reported. We have been waiting over two months for our account to be closed out and remaining funds to be returned. I don't know if change in personnel or lack of interest in residential proper management lead to our declining experience, but by the end we felt the company didn't care about our property or our experience.

Nate and Jackie recently helped my wife and me find our first home in Silver Spring. We couldn't be…read moremore excited about the house and can't say enough about Nate's dedication to helping us get here. As first time home buyers we didn't really know what to expect, or more importantly what to be on the look out for. Nate was patient during our search and invaluable when it came to identifying pitfalls with a potential home. We only needed two days of searching as Nate was able to help us zero in on homes that fit our profile. He was very flexible with his schedule and well prepared ahead of our outings. Once our offer on the house was accepted we were immediately faced with a water issue in the basement. Thankfully we hadn't yet closed and Nate instantly became our full time lawyer and negotiator with the seller. Nate could also double as a contractor, as he knew everything there was about the water issue and how to fix it. He ultimately helped us negotiate for a brand new floor (of our choice) in the basement in addition to substantial drainage work outside of the house. Had we not had Nate's knowledge of the problem we wouldn't have known what to ask for and certainly wouldn't have ended up with a beautifully redone basement done to our own specifications. Closing and paperwork was a breeze thanks to Jackie's support. We would highly recommend the Capital Park team to any potential home buyer!

My experience with Capital Park Realty buying a row home in DC, working with Nate, Jackie, and…read moreKatherine, has been beyond expectation. The entire team was extremely responsive and professional. They looked out for my interests and were honest throughout the entire process. Nate was very knowledgeable about the area and the market in the DC area. He knew all the pros and cons of the neighborhoods we were looking at, so it made our decision-making process much easier. I highly recommend Capital Park Realty!

Worst treatment from JENNIFER COLEMAN. Horrible communication , Uncaring, lazy, lack of respect for…read moretime, made me feel like dirt. It took 4 times of her disrespecting me to the point I am beyond fed up. I kept staying quiet. I kept getting disrespected. The nicer I was the more she pushed me down to the bottom of her priority list and value. and my value was zero to her as a human. She was sending the wrong listings I didn't complain. I asked her to please send the other ones. Then she was sending rentals. Then listings in the wrong state. I pointed out to her. I've been beyond patient and got nothing but denial and her gaslighting me telling me she didn't send the wrong areas when I clearly am looking with my own eyes and they are there. The nicer I was the more shed I guess thought I was a pushover and could just keep cancelling past minute. On top Of this she wasn't scheduling any showings for me and cancelled meeting TWICE !!!! I texted her and she still was gaslighting me telling me the listings dod not include erroneous info. The listings that were there were unclear if they were preach built or new construction. I asked. She said she would let me know . She didn't. Then she cancels the appointment again so she can go help someone else I guess a juicier deal just arrived at her and she shoved me aside like dirt to take her other appointment after cancelling prior and me re arranging to meet her time. I have never ever dealt with this level of cold uncaring service from anyone. She literally has no regard for me as a human being and zero respect for my time.

This horrible saga with Jennifer Young's realty group largely pertains to one of her employed…read moreagents, Jovan Vidulovic. He represented sellers of a home, discussed multiple offers with multiple potential buyers but then subsequently refused to communicate the majority of those offers to the seller he was representing. Ultimately the seller was deceived into accepting a lower offer than others submitted, and the home went to a flipper connected to Jovan and his team. Further proof of this unethical, if not illegal, behavior can be seen by Jovan and Jennifer now representing that very same flipper who's desperately trying to sell the same property after polishing a turd! And, unfortunately, this flavor of behavior seems to be business as usual for these "professionals;" see another review posted that required legal action when this team refused to abide by contractual obligations!

I spent a lot of time researching management companies in the area due to my relocation. I think…read moreit's very important to find a company that will actually care about the property since it's one of the bigger investments people make in life. Also realized that some of these companies do not really know the local laws, which scares me given the tenant rights in DC and Maryland. Anyways, after the long research I decided to go with Gordon James since they had really good contents on their website and was able to speak with someone knowledgeable. Turned out to be a good experience overall working with them through the tenant finding process and moving them in. Honestly thought that managing the rental myself wouldn't have been that difficult, but after a long research on the whole process, I definitely realized that a busy layman would not be appropriately equipped to do so. I think the best part of the experience with Gordon James was that I did not even have to go to their office to get everything done. They provided good information throughout the process electronically so I was able to just read and understand on my own time. They also utilize e-signatures which is very helpful so I didn't have to drive into DC to their office. I'd say if you want your property to be managed properly, spend the money and go with a professional management company. Gordon James is a good example of a professional management.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

As clients for more than two decades, we highly recommend Eva Realty. Eva and Edouard and their…read morestaff have always been responsive to our needs and requests, and responsible with our properties. They have consistently gone the extra mile and we are grateful for their long-time management and assistance with selling and purchasing.

Terrible company to work with and rent from…read more As the other reviews below have said, Edouard is a very difficult and convincing individual to work with. He's also the main POC you'd have to interact with for any issues so there is no way around him. It also says a lot about the owner, Eva, as she is aware of these issues but clearly does not care.