In brief, Paniz is friendly but professional, knowledgable but approachable, and flexible in a way that got us what we needed without feeling disorganized.
My husband and I were first time homebuyers and new to DC when I asked a co-worker for the name of her agent. It took about a week for Paniz to get back to us, but once we agreed to start working together, she was consistently responsive and made herself available according to our schedule.
As someone who coaches companies on how to be more customer-focused, I was really impressed when Paniz took 90 minutes to talk to me and my husband about what we were looking for. She was just as concerned with whether it was the right time for us to buy a home as she was with what we were looking for.
We have a dog with special health needs, and coming from another region, we had specific ideas about what we wanted from a home and patchy local knowledge. Paniz was able to tease out where we knew what we wanted, and where we were open to learn more.
Once we found a place that could work for us, Paniz helped us put together an offer that ultimately saved us $50,000.
We agreed to a short close, and Paniz was a star, checking in to keep things on track, answering questions and even driving our earnest money deposit to Maryland for us.
We bought a brand new condo, but it was used as a model so it already had some wear and tear. Paniz has been instrumental in following up with the developer to make sure they take care of everything on our final punch list.
It could have been really stressful with everything else we had going on but Paniz went out of her way to reassure us and support us in our process. She helped me and my husband feel like we only had to focus on making the decisions that mattered for us and that she would take care of the rest. We've been living in our new place for a few weeks now, and I can't imagine getting here without Paniz read more