I was not expecting to see bad reviews for this company on yelp, A. duie pyle Shipping company is the best shipping company experience we have had through out our renovation. We ordered a large item from Build.com and Build used this company to ship the item via freight to our building in NYC. Well... not only were they 99% responsive to phone calls (unlike every single other freight company we've had to deal with) But they delivered the item on the day they promised... a little later then expected but still. And the guy who made the delivery got the item out of the truck himself ( we have had 3-4 drivers from other companies ask for my husband to climb into the back of the truck to help with no gloves or work boots like they were wearing) ... not this guy! He managed to get everything out and ready for us to sign the paper and continue on with our day on his own. I know its odd to be impressed by that but considering all the other companies this was a refreshing change. Honestly I wish I remembered this guys name to give him a shout out for being so efficient and quick. Overall if you have a choice, go with this company - they actually pick up the phone when you call, have real time updates online and are polite and professional. And this applies to the drivers as well. I don't know if we just got lucky or if things have changed in the company since all these last reviews but we are very happy with the service. read more

I work for a small business as the office manager. We receive deliveries for our distributor frequently usually from R & L. This was the first and last time from A Duie Pyle. Been waiting over a week everytime I call I'm told about a new problem they are having i.e. system updates, late getting the shipment to the warehouse. They never call or email to inform you that they won't be delivering your shipment when scheduled. When you call you will be on hold for at least 10 minutes. Save yourself the headache and go with R&L. read more

This is the most horrendous freight delivery company to ever exist. I ordered 8000 pounds of freight. Driver shoes up and puts one pallet in the middle of my driveway, it weighs 3200 pounds, car can't fit so I asked driver to move it either side. His answer no its too heavy. I said I have a guy on my street that is more then capable of moving this with you. His respone no. He then takes 2nd pallet off and leaves it in the street blocking my mailbox and my driveway. I said get that out of the street. His response no. Too heavy. You have a sidewalk lip, can't move it. You moved the other one, no answer. He got in his truck and left. I called customer service, they could care less. I called the company I ordered from in Chicago, I am in Mass, President of the ordering company calls me and provides an immefiate refund. He went on to say they are ending their contract with this company. read more

Terrible company. Do not use unless you want to be overcharged and your product damaged. Custom service is awful read more

This lying ass company called my husband on Monday and told him he had to be at home on Wednesday between 1-5 to sign for a delivery. This meant time/pay loss from work. No one showed up and no bothered to call. I called after I left work to be told the driver ran into trouble and couldn't make it but that we were put top priority and our delivery would be before 12 noon. Again time/pay loss of work. Around 4 pm my husband called and the LYING woman on the phone told my husband we were the next delivery, 6 pm rolls around still no delivery. I call back and was flat out told they NEVER bothered to bring my product and sent the driver to DC. Currently considering a lawsuit to cover loss of time/pay!!! As for the liars, I hope you receive the same treatment you give. read more

Great trucking company. Prompt, speedy delivery and driver went above and beyond - he could've just left the bulky and heavy package on the driveway (which i would've been fine with) but he actually brought the item (8x8 hot tub cover) under the covered porch. The dispatcher worked with me to make sure i get my package delivered when it was convenient for me. Great company and would certainly use again and highly recommend. read more

Ordered some stuff through ULine and this company was supposed to deliver it. First order, they didn't even call when they delivered and delivered to the wrong address. Didn't ask for a signature. Just dropped it off with some guy named David. Never figured out where they dropped it off. Attempted a 2nd drop off, promised delivery between 8 and 12. No updates on any delays. Can't find the address again. Finally get the delivery around 2 but I waited around for 6 hours when I could have accomplished other things in my day. I don't recommend using this company unless you absolutely have to. read more

I would not use this company again . For 3 days they have given multiple delivery times & DATES AND I STILL HAVE NOT RECIEVE MY DELIEVERY. They even said there was no bridge to the drop off point. I have had to hire a forklift for 3 days now. I STILL HAVE NOT RECIEVE MY DELIEVERY read more

Not reliable or honest. scheduled a delivery window for yesterday of 11-3. no delivery by 3 so I called and was told 3:50. I informed them no one would be in the office to accept delivery after 4. nothing was delivered by 4. nothing was delivered yesterday. I called this morning and just said a delivery did not happen yesterday and without even looking anything up they told me "the delivery couldn't be made due to weather". when I stated that the delivery was in the truck and supposed to be there by 3:50 they looked in the system and then said the delivery got there just before 5 but no one was there. so the "weather" reason was just a total lie. then she said it was rescheduled for today but put me on hold to check. came back and said it was "too heavy" to make it on the truck for today. so now delivery is set to happen tomorrow by 1. I have no faith that will happen and no trust that I will get a true answer to anything when I call them. read more

Horrible service. Not only do you have to go though loops to get in contact with someone but when you wait a period of time to connect to the proper person, you are hung up on several times. Not a company that values customer service or your time as an individual. I wouldn't recommend this business. read more

Contractor ordered rush-overnight shipment from Long Island to Rochester NY last Thursday 10/19. Tracking number still shows "Unscheduled". We got status that it was on the Bronx on Monday, due in Syracuse last night.... Gotta wonder what their dictionary meaning of "rush-overnight" is??? read more

The worst company ever existed, Never deliver on time and always keep promising and says I am sorry. Trust me just pay few bucks more and get normal compan. read more

A. Duie Pyle, Syracuse, NY Terminal, was a disaster. Have never experienced such incompetence and ineffective customer service. Our experience was this: 1. A. Duie Pyle called on Wednesday June 15 to set a time for Thursday, June 16 to deliver a pallet of patio furniture. Set a delivery window of 12-4pm. 2. Did not show up on Thursday. Wife wasted a half-day waiting for the delivery. Pyle called late in the afternoon to say that the lift gate had broken and they needed it to lower the pallet. Rescheduled for Friday, June 17. 3. Did not show up on Friday. Wife wasted a half-day waiting for delivery. Pyle did not call. I called A. Duie Pyle and the customer service person said they simply failed to put it on the truck. Rescheduled for Monday, June 20. 4. Did not show up on Monday. I wasted a half-day waiting for the delivery. Pyle did not call. I called A. Duie Pyle and the customer service person said the truck was to full and there was no room for our shipment. Rescheduled for Monday, June 20. 5. Shipment arrived today. Instructions were to call in advance so that I could guide them to the drop point. They did not. Without knocking to let us know they were there, pallet left in front of our garage door, blocking our car so it could not get out until I broke down the shipment and moved the boxes to a place to assemble. Wasted our time, very frustrating communication, bad information, broken promises. Avoid A. Duie Pyle! read more

Out of all the delivery companies I have had to deal with this is by far the worst. I had costume made awnings that where shipped through this company. After scheduling a delivery, and confirming with them the day of the delivery, the shipment never arrived. I called again, and was told that a hold was placed on my delivery so it was being returned. I then rescheduled the delivery for the next day, and after confirming and given a time frame of 2-5 PM the shipment never arrived. I called to speak to a manager and I was told that the shipment was never sent out. I am on day 3 of scheduling, and had to cancel other arrangements, which consisted of a company that was installing the awnings. I even missed my daughters graduation as a result. I am updating my post with all the delivery dates I have scheduled the delivery and confirmed with managers and customer service representatives for June 19, 20, 25, 26 and 27th. I continue to get the same excuses "It never made it on the truck" or "the truck had to many hours driving". I am not sure what I am going to do at this point, I am considering reaching out to the Better Business Bureau (BBB) and filing a complaint. read more

I spoke with a Duie Pyle on 4/1 and scheduled a delivery for 4/5 between 10-2pm. They said I must be home to accept the delivery, and asked if I was willing to help unload the item (weighing 90lbs). I said I was not physically able to help lift 90 pounds. 4/5 came and went and there was no delivery so I called and was told it wasn't loaded on to the truck that day so I could have it delivered the following day 4/6 between 9-1pm. I called on 4/6 at 9am to confirm delivery and was told yes it was on the truck but wouldn't be delivered until 1-4pm. after 12pm I received a text message that it would be delivered by 5pm. My item did finally arrive however it was at the expense of me having to lose two days pay waiting for it. Absolutely unreliable. read more

Worst job experience ever!!! If I could give zero stars I would ! Terminal mgr is a narcissistic micromanager always putting alot of effort into telling you about your flaws and takes enjoyment embarrassing you in front of other employees...as for HR they are just totally useless!!! This is the Albany terminal... as for other terminals I hear they are better it just depends on the terminal mgr you have. As for Albany it's considered the absolute worst !!! read more

The worst! They made an appointment to deliver the toilet on Friday - 11am - 2 pm. I arranged my work schedule to be home. At 3pm there was no delivery. I called only to be told, the toilet was put on the back of truck and they will NOT be delivering. They never called me to let me know. I asked if they could deliver Monday morning, as I had scheduled a plumber to install on Monday afternoon. I was told OK, and they would call me back and confirm. I again never got a call. I then called them on Monday morning only to be told, they could NOT schedule for Monday because their system would not let them because it was in delivery status? They rescheduled to have the toilet delivered Tues the 12th and they are dumping the boxes at the end of the driveway - the men will not bring the boxes up the driveway! I have ordered toilets, sinks and vanities in the past (from other companies) and they were delivered per the tracking - and brought up my driveway! That is one reason I like to order online. A super hassle is NOT what I wanted! A very unhappy customer! PS - let's hopes its delivered Tues!!! I'll keep you posted...HH read more

have transportation related business repairing emergency and commercial vehicles the dispatcher always puts at last stop we cant get deliveries after 3PM we close at 3:30 they try to deliver at 4:45 and we get multiple deliveries every week from them forced to use them because my vendors have contract with them but my company pays the freight this causes my customers to get angry at us for not having product when its supposed to be delivered read more

I needed to leave this review, OK from the lady in dispatch too John that delivered my load.... they were friendly and both went above and beyond to help me!!, I am 1 guy not a company that said just wanted to tell you The driver took my load and used his pallet jack and brought it to where I needed it about 350 feet away this is long sorry but ty again John & A Duie Pyle..... read more

TERRIBLE, TERRIBLE, TERRIBLE...these guys were contracted to deliver decking material from The Home Depot to my house. I informed them I would not be there, just leave it in the driveway. they said they would prefer I was there but it was ok. set up the delivery date. They do not call to confirm...I am ok with that because I was not going to be there. The guy shows up and calls me, says he needs a signature. I said your office said it was ok. he calls the office and he gets the ok. then he says, I still can not deliver, I ask why, he says the delivery pallet is too big and heavy and he can not get it off the truck. he needs someone to help him. I ask, where is your helper? he replies, I do not have one, you need to help me or arrange to have someone at the location to help. puzzled, I inform him the reason I paid for the delivery was because I have a bad back and I could not help him even if I was there....he says, too bad and drives off. I call HD and tell them. I say I can have my boys there over the weekend or my contractor if they give me a specific time (I have to pay the guy). The response, we don't work weekends (I am ok with that), the best they can do is give me a 3 hour window or I can go to their warehouse in the Bronx and pick it up (I paid for delivery). Like I said, TERRIBLE, TERRIBLE TERRIBLE. STAY AWAY FROM THESE FOLKS. read more

Horrible. Spent too much time on phone after scheduled delivery never showed. Made excuse needed lift gate for residential, well duh! Called and rescheduled for next day between 10-2pm, NO SHOW, NO CALL. Call next day day they tell me IF they can find it will deliver it. WTF! So near end of third day I call and they finally say they lost it. WTF once again. Two pallets totaling over 400 pounds vanished! So now the company I purchased from is re-sending the shipment. I can't emphasize enough to find a different freight shipper if you have a choice. Used the same excuse people use when they get caught with embarrassing social media posts, I've been hacked.. Don't buy the BS read more

This is the email I sent to A Duie Pyle copied and pasted to save me from writing again.... I waited all day for a large delivery of flooring. I had my work van parked at the corner waiting to easily transfer the materials, a helper to help transfer the materials, I contacted the driver multiple ways hours ago and was told my package would be here between 3pm-5pm. I was supposed to be the 8th stop. I watched as every stop got completed on my phone. At 4:40pm, the 7th stop was completed, at 4:50 it said attempted delivery/bring back. There's was no attempted delivery as I was literally waiting at my door. Your lazy driver caused a huge inconvenience for me, I own my own construction company and now have to put off more work to accommodate you drivers pure laziness. I predicted a certain amount of this lazy, unprofessional delivery service by having so many things prepared like my van conveniently parked at the corner and an extra set of hands on deck, but I couldn't predict that you guys would simply not even try to show up. I even spoke to someone within 20mins of the 7th completed delivery and was told there was nothing that could be done. When obviously your lazy driver was still in a reasonable distance to complete the delivery. read more

How are they still in business?! Unreliable and unprofessional. They literally have one job - deliver item during scheduled window - they FAIL HORRIBLY. Webstaurant.com should reconsider using Duie Pyle third party delivery. I have rescheduled 3 times so far and have not received my item. Mind you, this means I took 3 days away from work, and had to find people to help me carry the item each of those days. Each and every time I was assured that the rescheduled date was confirmed and that the supervisor "gave his word." Excuse #1: did not make it on truck Excuse #2: did not have proper equipment to unload Excuse #3: truck left before they loaded it Still no item - I ordered it SIX WEEKS AGO. read more

The picked up the package, sent it to the wrong shipper who in turn LOST it, then found it and shipped it back and then they still are charging me my rate quote that was based on a 4 day delivery. Their phone legit says if they mess up I will not be invoiced. In ONE day they tried to tell me my charges will be over 1,000 (300 more than the rate quote) then 190 something, then 200 and now it's back to the original rate quote of 719. IN ONE DAY! No one there can get their stories straight and the customer service is awful. Absolutely awful. read more

Exactly what every other review says. The dispatcher lies and cannot get the job done. This is by far the worst LTL company I have ever dealt with. Call anyone else, Pyle does not deliver when they say they will. read more

We booked a pick up yesterday at noon time BOL NO BG199603311, I called your office at 8005235020 Ext 1 and spoke to Sam at 3 PM and was told that the driver was around the corner and he should be at the location by 4:30PM and that did not happened so I called at 5:05PM and was told that the driver was not going to show! If you have a driver on the road and a pick up was scheduled with 5 Hrs window, how could it be missed? Why nobody called us to alert us of delay? Missing a pick up in this industry is a cardinal sin and this is no way to grow a business. You claim you have the best service but I disagree! I spoke to Erin yesterday who told me that he would reschedule for today between 10 AM and Noon. Hopefully your company wont drop the ball the second time! It would be very embarrassing! Update I was informed by Shannon at ext 3468 that A Duie Pyle truck is not coming in for the recovery pick up today neither. They told me they were too busy! I guess they should close their doors until they are ready to pick up. If you need a dependable freight company,hire anyone but this company, that is the free advice I give you. read more

these guys 100% stink. They screwed up a simple order with simple instructions. My appt time for a furniture delivery was 2- 7 pm. They called at 10 am to say I was the next stop. Since no one was home and would not be there until 2 pm i told them they would have to come back. So, they said they would come back later. They then showed up at 8:30 pm ( 90 mins) late I paid for "inside delivery" for the item (this is clearly stated on the air bill) and when the driver came he argued with me telling me he is "not a mover" and would not bring it inside the house. He then explained their definition of "inside" means into a "garage" (i do not have a garage). The item weighs over 300 lbs, and they only sent one guy. he basically took it off the truck and dropped in my driveway and left He left a 320 lb piece of furniture in my driveway at night to be left there overnight in the elements. I then had to pay a handyman the next morning to come and help my husband in with it i have called and complained to customer service, VPs and the CEO and none of them took the time to care in the least. The CEO even asked me "well, did you tell anyone you didn't have a garage"? imagine? from the CEO? Go with another shipper next time...the aggravation alone isn't worth it read more

Placed an order with my supplier on a Tuesday before noon. PYLE also located in Penn. didn't pick up my order till Wednesday still plenty of time to get to Maine by Friday at 6pm right ? Wrong ! Didn't even call me to let me know it wasn't coming found out myself by tracking it. Then called them & complained with out yelling or cursing & the person hung up on me ! Wow, you screw up my delivery, cost me business, then hang up, only trucking company worst than the PYLE is BSP but you work together so no surprise. Keep the dam order ! Suppliers only use you because your cheap not good. read more

They called and told me their delivery windows for my address, I choose the 2nd option offered. They called 30 minutes before they arrived and within the delivery window selected.. Driver was pleasant. He unloaded my pallet and rolled it into my garage in about 10 minutes. I signed for it and he was on his way. read more

Customer Service Stinks!! They screwed up big time after crates were promised to a large customer by noon the next day. THE DRIVER NEVER SHOWED UP. We paid employees overtime to wait to load the truck that never showed up. I was crystal clear with their office as to pick up & drop off times, freight class, size and weights. Their horrible mistake caused me to go rent a uhaul and drive the freight to Delaware myself the next morning. I am a sales & design manager not a truck driver. A Duie Pyle is nothing more than a pile of you know what. Buyer be where, call someone else. read more

ADP made a delivery to our business location. The receiver was away, so the driver dropped off the pallet, forged the signature and drove off. The delivery was missing $825.00 worth of product. I contacted ADP, inclduing sending them copies of the signature on the BOL and the receiver's signature, who's name was forged on the Bill of Lading, and explained what happened. The signatures are not even remotely alike. We lost the sale of the product because it was ordered specifically for a customer that needed it by a certain time. ADP denied the claim. I am requesting from our vendors to exclude ADP as a carrier for our purchase orders. read more

Not reliable at all. waited 2 weeks for a delivery, I was lied to 2 times about the trailer cannot go up the road, A big Lie. 5 times I waited and they never showed up. Got the freight all damaged and left like trash. Not good and not reliable. this is a second time in 6 months that this issue happened. read more

Is it possible to give this company no stars. My mother ordered a heat pump and it was being delivered by A. Duie Pyle Inc. The truck driver expected my mother to meet him somewhere to pick up the heat pump because he "couldn't make it up our road." Our road is extremely wide and he would have easily made it up. My mother had no idea that she needed to meet him and he was extremely rude to her, blamed her for not knowing to meet him, told her to call costumer service and then proceeded to hang up on her. She called him back but he did not answer. So she called costumer service and had two extremely rude phone representatives. They continued to blame the whole situation on my mother when it was clearly not her fault. She had a lack of information and they did not disseminate correct information to her. I would never recommend this company to anyone. Steer clear if you can! read more

Absolutely the worst. Take a gamble and hire these guys if you want untimely delivery, no delivery, rude staff, unorganized and dishonest supervisors, and a company that refuses any request to fix an issue and literally has no understanding or appreciation of the idea of customer service. Easily the worst experience I've had with any moving company. Do yourself a favor and move on to the next option. read more

Do not use this company. They scheduled a delivery for me from 10a-2p. never showed. Never called. When I finally got through (you must repeatedly call and continue to press the same button when it kicks you back to the main menu) they said the driver was in too big a truck for the street. They admitted that there was a note on the delivery instructions about truck size since they ASKED me how big the truck could be. They ignored it and never called. Then they have the driver call to say he can meet me 1/2 a mile away on a busy street and drop off this 90 pound toilet. I don't have a car. How am I going to carry something 1/2 a mile that they were PAID to deliver to me. I wasted an entire day waiting for and then trying to deal with this. Avoid at all costs. read more

This Business has rude Employee's The driver's park where they want and block Business entrance and exits. When you approach them they are rude and act like it's your problem or fault that they cant figure out where to park without inconveniencing other Business. When I called the Business they linked me on to a gentleman in dispatch who when he figured out that I wasn't one of there customers he cut me off and said to me 3 times I'll pass it on, then hung up on me. If my company or any other company that I know of, ever thinks of doing Business with A Duie Pyle. I will highly recommend against it. A Duie Pyle needs to respect the Businesses in there communities where there customers serve. Julie M read more

Why is it that I can't schedule a delivery and y'all stick to it? They showed up at 9am to deliver my tib never called so I didn't even know they were going to arrive. Told them I wasn't home. The guy said he would come back later from 5:30 to 7. Ok bet. I get home at five he calls me and tells me he is on his way he will be there at 7 ok fine. 730 rolls around this fool doesn't show up so I call him back he goes oh I can't deliver it today O have too mich over time. Well damn bruh were you gonna call me and tell me that shit? Call the dispatcher to complain and reschedule I told her deliver it between 530 and 7 the next day. I get a call around 230 saying that the guy was running late he would be there between 630 and 7 ok no problem. I'm at the store in west orange and I get a call from the guy saying that he's on his way now so I drop my shit rush to my car to get home. I run into traffic and he's calling me asking where I am. I said I was on my way had you called me an hour before delivery I would have been there and he caught an attitude. Don't catch an attitude with me my guy. I like build.com a lot but next time I'm gonna tell them don't have these fools drop anything at my house again. read more

The West Chester, PA facility failed to deliver my order 3 days in a row. They provided a time frame in which the shipment was to arrive and never communicated why the driver never showed. When I called customer service, asking for an update they stated the driver deserved to take a lunch break. I have yet to receive my order and do not recommend this service to anyone who needs their products delivered on time. read more

The WORST company I have ever had to deal with! Scheduled delivery 2X, they never called me to let me know they weren't coming. 1st time, they shipped it to NJ. Meanwhile, they're located in Bronx, NY. I live in NY. If I were to believe that, then I can only assume the driver is an idiot. Second time, they said it was out for delivery. After waiting 5 hours, no show, no call. After 3 calls, The customer service rep said the driver was 3 miles away and would be there in 10 min. That 10 min Became 45 min and no show. Called back, oh, sorry he had a family thing and is not coming. What a joke this service is. They delay you until you just cancel the order. Never again with this wretched company. read more

This company is not reliable. I had been assured that I would I have a delivery today, but the Duie Pyle could not find my delivery in its terminal, and consequently, has not made the delivery. I suggest that you identify a more reliable shipper. read more