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    A+ Dealer Alternative

    5.0 (5 reviews)
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    Services - A+ Dealer Alternative

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Porter's Automotive

    Porter's Automotive

    (7 reviews)

    Truly honest family owned business. I called for an appointment to have a used car checked out,…read moreand the woman who answered the phone was very helpful explaining what to look out for in a used car, even before I asked for an appointment with the shop. She expressed a personal interest in helping us make a wise purchase and not get ripped off. She went into details on how to check the age of the tires, where to look for torn boots, how to spot fluid leaks, how to evaluate hoses, etc. even before we drive it off the lot for a test drive. We are coming from out of town because the car is somewhat a rare find for what we are looking for (a particular brand model, trim level and low mileage). We don't want to have buyer's remorse and have to return it for any reason. While it is under warranty with a full refund available for ten days after the purchase, we will be returning home several hours away, so making a return trip would be expensive and inconvenient. Another proof of Porter Automotive's honesty was that I told her how much the dealership would charge me for the same service ($199), and she still told me their price which was MUCH lower almost by half. She didn't have to mention that! You folks in Tallahassee are blessed to have an auto mechanic shop like Porter's!

    Poor customer service. I took my car for a diagnostic test because it would'nt start (after another…read morebusiness repaced the starter). Sherri the Owner gave me an expensive quote of $199 for the diagnostic test. Later, after they'd received my car she said the diagnostic test could not be done unless I provide two remote keys. At first I'd given them one remote key & 1 regular key. I then took them my second OEM remote key, she and Mr Porter was there, he stated that some wiring was cut, and they'd need yo fix that, before the diagnostic(?) When I went to pay them, Sherri gave me a bill which was nearly $1k. She again said they'd repaired some wiring in order to do the testing. I thought this was way too much for a diagnostic test; I wasn't sure they'd fixed any wiring, but I paid them. I did not let them do any more work because they said the part I needed would cost about $1.5K, then the labor would be $1.5K, that is simply preposterous! After the car was returned, I discovered that my 3rd key was missing (the OEM key). Sherri claimed I only gave two keys to them. I reminded her that I brought in a 3rd key, then she said they'd search for it. She later claimed the key could not be found? I gave a written request that they return my key, or pay a reasonable price for a replacement, but they ignored my request. I reported the business to Florida Consumer Services. Sherri provided a false statement to them, again claiming she only received two keys, thus refusing to return my key or pay for a replacement. This business is bad, they over charged me for a diagnostic test, then lost or stole my original OEM key. Their integrity is shoddy, and just the principal of not trying to make things right is very poor customer relations. I would not recommend Porters Automotive to anyone. *If you go there, take a video of all transactions, or have them make a receipt to you of everything.

    A+ Dealer Alternative - autorepair - Updated May 2026

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