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    A Clean Xscape

    5.0 (4 reviews)
    Open 7:00 am - 7:00 pm

    Services - A Clean Xscape

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    4 More Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Post-construction cleaning

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    The Cleaning Authority - East Valley

    The Cleaning Authority - East Valley

    2.2
    (111 reviews)

    I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

    They do not train their newbies all that well. Throwing them into the field with little preparation…read morethats all time based. They have a high turn over rate due to management. They have poor customer service and their workers hardly get time to take breaks. Ive spoken to a many new faces and do my best to be understanding but there is too many inconsistencies with their office. Their work is adequate but for the amount paid, I'd look elsewhere. Management is a nightmare. ​

    Carole's House Cleaning

    Carole's House Cleaning

    4.4
    (653 reviews)

    Update: Second cleaning visit…read more Brian arranged our second cleaning. He was excellent in communicating with me the change of cleaner and the exact time frame of her arrival! I appreciate that! Today, we were assigned a young woman named Chase. She was on time, polite and a hard worker. I like the job she did and have booked another cleaning with her.

    Thankfully, the company sent out someone to redo the deep cleaning I originally had. Madison came…read moreand was wonderful! She really made my bathrooms sparkle! She was amazing, and I really appreciate them sending a superstar. The only issue is that I received a message from Brian the manager when the time was almost up. I just said things were looking good. Then Madison ran out of time and had to leave. She did finish mopping the floor, but my downstairs did not get the same attention at the upstairs. When mentioned to Brian, he said that they could have added time. This was never mentioned to me before my review. If that was told then the review would have 5 stars instead of 4 and I wouldn't have the manager Brian texting me asking for a review update. We really shouldn't have to give a list of all the things that we want cleaned but it seems that is the case. So if you do hire them make sure you have list of exactly what you want cleaned ESPECIALLY if you hire them for a deep clean. The ladies that cleaned are nice and Madison really did an amazing job. I appreciate the communication and the redo, if I do use them again I will only use Madison UPDATE: Just went in my downstairs bathroom to find it was not cleaned at all the 2nd time around. There was actually a piece of trash on the floor in there too lol. Now I'm going to finish the ACTUAL deep cleaning I requested. Been on my hands and knees scrubbing the floor. Brian DO NOT ask me to change the rating

    A Clean Xscape - homecleaning - Updated July 2026

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