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A.C.T. Window Films

3.0 (2 reviews)
Closed • 7:00 am - 6:00 pm

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Window film installation

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Sierra Window Film - The install took ~ 3.5 hours for 6 big windows

Sierra Window Film

(9 reviews)

South Portland, Southwest Portland

I really wanted to leave a positive review for Sierra, but unfortunately my experience has left me…read morevery disappointed. Early on, Shaun was quick to respond to my questions about installing tinted protective film in one of our interior rooms. Scheduling was easy and the installation process seemed to go smoothly. At first glance, everything looked fine. However, after some time I noticed what appeared to be dust and debris actually trapped between the glass and the film. I reached out to Sierra a few times to address this issue, but it took over a week to get any reply. Eventually, Shaun responded and scheduled some time to come take a look. Unfortunately, there was a miscommunication with the date and I wasn't home when they stopped by. I take responsibility for that mix-up. I immediately reached back out to reschedule and even offered to pay Sierra for their time or proceed with a new project with the understanding that this original issue would be fixed. Since then, I've followed up multiple times over the span of weeks--and have received no response at all. I've never been outright ghosted by a company before, especially after offering to pay for their time. At this point, I don't know what else to do other than share my experience. I'll need to find another installer to both correct the first job and handle any future projects. I had high hopes based on how the process began, but the lack of follow-through and communication has been very disappointing.

I hired Sierra to do 8 door privacy film windows in my new office space. It was affordable, they…read morewere responsive to emails, showed up on time and busted out the job for me in a timely manner. I would 100% hire then again!

Portland Window Coverings - NEW Showroom

Portland Window Coverings

(24 reviews)

Southwest Portland

What a great experience! Portland Window Coverings exceeded all of my expectations and offered a…read morelevel of service and support that was the best I have experienced in years. I highly recommend PWC for all your window covering needs. Again what a great experience, keep it up!

Customer service update. We are still loving our Hunter Douglas Duette PowerView blinds. We…read morerecently had our 25 year old windows replaced and my handyman husband was successfully able to take all the blinds down, replace the batteries, and put them all back up again without any problems. Or so we thought. We had an issue with the kitchen blind not lowering all the way. I followed the instructions on my App, watched a Hunter Douglas video and a YouTube video but couldn't solve the problem. We called the Portland Window Coverings store and the person who answered the phone was very helpful and tried to walk us through all the steps we'd already taken. The blind still wouldn't cooperate. She said she'd get a service technician out by the end of the day or the next. By 6:30pm Friday night we figured we'd have to wait until tomorrow or the following week but just as I was about to take dinner out of the oven, Joel (the actual business owner) called and said he could come by right away. In less than 10 minutes Joel fixed the problem (I couldn't have fixed it via my App as it turns out and the videos weren't correct either) and our kitchen blind was functioning as it should. We were thrilled beyond beyond belief to have the problem solved. And on a Friday evening at 6:30pm, WHO DOES THAT? Thank you Joel, you are amazing and the best example of customer service EVER. I highly recommend Portland Window Coverings for your window covering needs. Yes, it's an investment but look at the customer service response after eight months!!!

A.C.T. Window Films - homewindowtinting - Updated May 2026

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