My boyfriend called and made an appointment to get the drivers side window fixed on my mustang. He told the receptionist on the phone that he knew the brackets were broke and they need to be replaced. The lady quoted him right around $80. Ok, cool. Come fix it please. Now keep in mind my boyfriend was on his way home from work so I had to deal with the guy when he got here. No problem. So he shows up, within the estimated time frame, so no issues there. He asked me what the problem was. I told him that I wasn't sure if the window fell off the track or what the problem was. He said "ok, let me take a look at it to find out what he needs to do and he will let me know before he started any work." I said, "please, that would be nice" so I go back inside and go about my business. I go out a couple minutes later to see what he found out and he had the whole door tore apart (window, speaker, etc. To which my boyfriend claimed was not necessary) the technician said it's not off the track (my boyfriend already knew that and communicated that with your company) he said the brackets were broke and needed to be replaced (again, already told your company that) he quoted me $100 (what happened to the $80 my boyfriend got quoted for the same job?) Anyways, I told the technician I would make a phone call to discuss it with my boyfriend and let him know if we want him to go ahead and do it or not. I went back inside and my boyfriend told me to just have him do it for the $100 anyways because he doesn't want to have to do it. So I go back outside and tell the guy to go ahead and fix the window. We're ok with that deal. Now he tells me he can't just fix the brackets unless I buy a new window. Wtf! At this time my boyfriend is still on the phone with me and tells me to tell him to forget it. We don't want him to do it at this point. So the guy stands there and tells me even though he's not doing the job, he still has to charge me. B.S.! Was pretty much my response. So my boyfriend hears this and agreed with my response. He decided to call the business and make a complaint that the guy is trying to wrongfully charge me. And this point I'm getting irritated and told him to just leave the car the way it is and leave. We(my boyfriend) will put it back together. I didn't want him doing anything else to my car that he could potentially charge me for. So he starts grabbing his tools and was putting them in his van. I turned around and went back in the house and proceeded to go about my business thinking he would leave when he put his stuff away. I look out the window and this guy has my car door open again working on it. I went out and asked him what he was doing and reminded him that I told him to leave the car as it was and go away. He told me that he was putting it back together. At which I.demanded him to get away from my car and go about his business. He proceeded to argue and didn't get away from my car until I stepped out towards the car and threatened to call the cops. It's ridiculous when a companies employee(s) do not act in a professional manner. And try to take advantage of the fact that I'm a female and am probably not very knowledgeable when it comes to the working of my car. I'm not as stupid about it as these companies think. I usually just have my boyfriend take my car in to get it fixed so I don't get taken advantage of by stupidity like this. I would not recommend this place. read more