UPDATE: For transparency and to preserve my original account of this experience, I am reposting my…read moreoriginal review below exactly as it was written and attaching screenshots of the original review and Heartland Dental's subsequent response. previously had good experiences at Spears Creek Dental, which is why this recent experience with Dr. Cook was so disappointing. I had been seen at this office before and my previous dentist was aware of my dental fluorosis and concerns regarding the appearance and condition of my teeth. Unfortunately, since she has moved, my recent experience with Dr. Cook left me extremely anxious and uncertain. I went in regarding a tooth I had been told appeared chipped/exposed rather than obviously decayed. During the procedure, the atmosphere noticeably shifted and became very quiet, which immediately made me feel like something was wrong. Dr. Cook continued drilling, the tooth became significantly smaller, and I eventually had to ask if something was wrong before being told the tooth had "crumbled" and that I may now need a crown down the line. 1 was visibly upset afterward and asked to speak with the manager. Although she initially came to talk to me and walked me back to the room, she left before Dr. Cook came in to further explain the situation, despite how overwhelmed I clearly was. I also had another area smoothed down between two teeth after mentioning it felt rough, but since then that area has become sensitive and painful as well. I paid $517 for two fillings and left with more uncertainty, anxiety, and insecurity about my smile than confidence. 1 am mentally exhausted from the situation and honestly do not even feel comfortable returning for another follow-up. I understand unexpected things can happen in dentistry, but communication, reassurance, and patient trust matter just as much as the procedure itself. Sadly, this experience felt very different from I have still not received my complete unedited video or patient ledger as requested June 2, 2026.

Dental check and X-rays on my first visit,then had a tooth removed on the 2nd appointment. The…read morestaff there were very friendly and the Dentist,Mr. Cook was great and seemed to be concerned about my comfortable experience. I would recommend to my friends and family. In fact, my sister has since scheduled her first appointment as well.

If you're searching for the best dentist in town, look no further than Crescent Prosthodontics…read more After reading their glowing online reviews, I decided to make an appointment for a consultation. Although they were booked out for a month, when I called with tooth pain, they managed to fit me in the very next day. From the moment I walked in, I knew I was in good hands. The staff was warm and welcoming, and Dr. Nick Ruggiero was an absolute delight. He was not only professional but also incredibly genuine, which immediately put me at ease. He took care of my tooth pain with ease, and then spent time going over a treatment plan with me. What I appreciated most about Dr. Ruggiero was that he took the time to answer all of my questions and concerns, and made sure I felt comfortable with the treatment plan before moving forward. By the end of the appointment, I was excited to come back for my next appointment - something I've never felt leaving a dental office before. I've already recommended Crescent Prosthodontics to multiple people because of the excellent care and genuine staff. If you're looking for a top-notch dentist, look no further than Dr. Nick Ruggiero and the team at Crescent Prosthodontics. PS: The dental hygienist is nothing short of a miracle worker. I had cleanings before but never had this great of a result with no pain. I added photos even though the before is embarrassing.

If I could give this practice NO STARS I would. First of all their office is in an old building…read morebasement that REAKS of mold which is why they have an air purifier to try to mask the smell (which does not eliminate the problem) which is a major long term health hazard. Second the office manager is rude, condescending, aloof and dismissive. Third I had made the appointment with Dr Ruggiero to go over a dental situation that several dentists were at odds over treating vs not treating and I was simply there to get his opinion. I had given him/his office all the information ahead of time AND brought it with me, but they still weren't prepared and Dr. Ruggiero blew it off stating that he would look at the things I sent after I left! The whole point in me sending them was so that he could view them and then look at my mouth to compare! The first frustration was the fact that Dr Reggerio was late for our appointment which he then rushed through telling me he didn't have much time to talk to me even though HIS tardiness cut into our appointment time! The only call I received from their office after that visit (for a separate issue) was to ask if I was going to allow them to make me a mouthguard which was astronomically expensive compared to other practices and when I said I couldn't afford it (because I don't have health insurance and had just lost everything everything in a flood which they also knew about ) I got dismissed! They completely ignored the most important time sensitive reason I was there for a potential tooth abcess that another doctor stated had spread into my sinus cavity and could kill me if it wasn't removed immediately yet nothing about that at all! Fast-forward almost a year later I get a notification from a collection agency that I owe them $420! No itemization of the bill whatsoever just $420 after spending under 20 minutes in his office with no clear direction on what to do about my potential tooth abscess which was the most important reason why I was there! I called the office to speak to the office manager about the collection threat and she was extremely rude, condescending, aloof and dismissive stating that "the doctor had to speak with another doctor about my case for 3 OR 4 hours"! First of all it's one or the other not "OR"! Second of all I know this to be a FALSE statement because I know the doctor he spoke with BRIEFLY very well, and the conversation did NOT last HOURS, it was MINUTES and he took that upon himself to do without having any discussion with me about pricing ahead of time. When I calmly tried to address all of this including the collection notice with the manager, she completely ignored the facts and continued to lie about the charges and then hung up on me after stating fight it with the collection agency when they were the ones that sent it to them in the first place and had the authority to withdraw it knowing full well they are being dishonest about the charges! If they do not resolve these charges, I will take them to small claims court and gladly pay the $75 fee because no judge will award them the rest of the money knowing it was a fabrication of time and bogus charges which I will have proof and witnesses for. I would definitely not go to this practice because A. You will put your health at risk and B. will get treated unfairly/rudely and C. they will greedily exaggerate the bogus charges, ghost you then threaten you with collections!

I had an overall excellent experience. The only reason for a four star review instead of a five was…read morea discrepancy in cost. I was given a price of $577.50 when I scheduled my procedure. I paid a $100 deposit and was told I had a balance of $477.50 due at the time of service. However, at the time of service, I was overcharged by $29 with no reasonable explanation. I was given what seemed to be more of a guess as to why the inconsistency might be. Not an acceptable practice from a customer's point of view. I will follow-up on the over charge. As for the care I received, first Dr. Dubois in the Red Bank office and her staff were phenomenal. They got me in super quick for a broken wisdom tooth emergency appointment, late in the day on a Friday. They worked diligently to make me comfortable and to find me an oral surgery appointment ASAP. They got me scheduled the following Tuesday with oral surgeon, Dr. Lago in the Clemson Modern Dentistry - Clemson Rd office. Dr. Lago is incredible. His surgical assistant was awesome and everyone in both offices was top notch. Other than the unexplained $29 overcharge at the time of surgery, I couldn't be happier. My surgical experience was better than expected, and my recovery is going well. I highly recommend Dr. Dubois and the Red Bank office and I definitely also recommend oral surgeon Dr. Lago and his staff. Note: Dr. Lago works out of different offices on different days. I chose to drive about 30 minutes to see him at the Clemson Rd location as soon as possible. Well worth the drive.

Dr Kevin Kem was amazing!!! I broke my tooth the morning…read moreafter Halloween eating the kids candy, and I called the Killian office to try to be seen. I have never been seen at either location, but they were able to get me an appointment the same day at the Clemson location. I filled out all my forms electronically from home so I didn't have to do anything when I got there! I knew the break was due to a bad filling from the last dentist I went to. This visit was so much better! Dr. Kem & James were very quick and efficient! I was surprised at how fast he said he had things done. And it was very painless although Dr. Kem made sure I was ok through the entire procedure. I am definitely switching over to Clemson Dentistry for all my visits now. The whole place had a great vibe.

So annoyed with this place. They don't even bother to refer their patients to in Network providers!…read moreYou have to call multiple times to get the correct information. Really disappointed, I expected a professional experience.

I was recommended to them from my best friends. I must say Dr. Ike is a very good dentist. I had…read more to get a root canal done. Also a wisdom tooth out. Yes I was uneasy because I'm terrify of the dentist but with Dr. Ike I felt no pain and he pulled my wisdom tooth out in like 6 seconds. They do not used any gas that was my concern but I decided to trust them and my experience with him and his staff is a 10 out of 10. Also my recovery is going great so far!!!! Thanks again!!!!!

Teresa is great she always greet me with happiness, smile, and very friendly, and she always took…read morecare of my teeth and tell me what the problem is before you start working on my mouth I will recommend my family to go to them all all the things I have been to through are the best so far so good

As expected, I was apprehensive. However, there was literally NO pain before or after. Staff is…read moreexcellent. Besides, the dentist has pretty blue eyes!

Dr Garlitz and his staff are wonderful! They are friendly and make going to the dentist as pleasant…read moreof an experience as it can be. I have been going to him for over 5 years and would trust him with any concern, especially since he was the one who found my mouth cancer, something my other doctors had overlooked. Cannot recommend him enough.

Truly loving going to this dentist office! Everyone is super kind and personal with their…read morecustomers. I had a tooth emergency (severe toothache) that I had to wait until Monday to be seen by a dentist and Dr. Garlitz and his staff was able to get me seen early Monday morning. Originally we thought I was going to have to get a root canal on my very last toothe (before the molars). So he gave me Ibuprofen and antibiotic to help with the inflammation and what not. I was later seen a week later for my root canal oral surgery and crown placement. Once Dr. Garlitz started cleaning out all of the decay and previous fillings, he realized that there wasnt going to be enough above the gums to save. He told me about this and let me know a cheaper, more effective way for me to deal with the tooth. We needed up extracting the tooth during my appt time. He let me know that my molar tooth would more than likely move into that empty spot now. I'm truly thankful for his honesty and integrity on his work because he could've went ahead and did the root canal, even though I would've been back in his office 6 months to a year later with a similar problem. Not enough words to say, but thank you! I will be only going to him from now and you should too!

The doctor did a very good j on my crown and other teeth. Stuf is very nice and professional.read more

Our family loves DC@PH!!!! Dr. Asis, the hygienists, and other staff members are great!! Dr…read more Carroll was, too. Very pleased!!

called to schedule my son an appointment over a month ago - he couldn't get in until March so I…read moreunderstood that and said that I would make him an appointment some where else since he wouldn't be home from college in March - I was told that if he went somewhere else then he couldn't come back to white knoll dentistry - so I did just that. Got my son and myself a new dentist in Lexington now. My advice -this is something u should not say to a patient, if that is your policy i understand but i think a different choice of words should have been used...just something to think about By the way ...he was only coming to get a teeth cleaning so if someone else cleans their teeth and he comes back to White Knoll Dentistry what would that have hurt??? I really liked my dentist at White Knoll Dentistry too - hate she will lose our business because some of the ladies upfront are told to tell patients they can't come back if they go somewhere else ....

My parents and my family (myself, husband, and 4 daughters) love going to White Knoll Dentistry…read more The hygienists and Dentists are kind and gentle. The front desk workers have always helped me if I've needed to reschedule at the last minute and will call when they have a last minute opening. They are kind enough to work in all four of my girls at the same time for cleanings. If you're looking for a new dentist for the family definitely give this place a try!